Maybe you can post the link on the authentication thread for Chanel and have one of the authenticates take a look at it. I'd hate to shop from TRR again .. I've bought a Burberry scarf and 2 Louboutins. I hope they're all authentic.
Consigning/buying with The Real Real TRR
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Maybe you can post the link on the authentication thread for Chanel and have one of the authenticates take a look at it. I'd hate to shop from TRR again .. I've bought a Burberry scarf and 2 Louboutins. I hope they're all authentic.
From what I've seen the real real accepts returns within 14 days for shoes/clothing so I'm surprised by their response to you. I shop there a lot and have had really fantastic experiences with their customer service so hopefully it was just a fluke! Im sorry you had a bad experience but I wouldn't give up on them
Also, always have everything authenticated!
Really?! Wow. I shop almost every sale and didn't notice. How do u see the new items if they aren't part of the sale? Thanks for the info!
I agree and if the description says anything is 'moderate'... Scratches, wear, etc., I pass on the item. LV is definitely priced high. Unfortunately Chanel and Hermes are out of my league so I can't comment
I find that other brands are priced low tho (IMO), Chloe and most contemporary designersFrom what I've seen the real real accepts returns within 14 days for shoes/clothing so I'm surprised by their response to you. I shop there a lot and have had really fantastic experiences with their customer service so hopefully it was just a fluke! Im sorry you had a bad experience but I wouldn't give up on them
Also, always have everything authenticated!
I didn't have any problems really with their customer service, rep was very nice. In their defense, at first, I did not ask for a refund, but did request proof of authenticity, and for some reason why the quality was not the normal Chanel craftsmanship. Their website does say if anything was questionable, they would provide proof of authenticity. But since they were not able to provide proof to me, and they were aware that a Chanel employee looked at photos, they agreed to refund me, with no further problems. The whole process only took a few days, so basically I was happy with their customer service. No real problems there. Of course, since I am not an expert, I could of been wrong in regards to the boots being fake, but real or not, I would not want to pay or own Chanel with such poor stitching and quality. I do hope I was wrong since TRR did relist them, and one pair already sold. And the fact that they placed them on sale at a lower price was odd to me.
I am happy that you have had great experiences with them. No, I don't think I will give up on them just yet, and hopefully this was just a one time thing for me.
Thanks for your input!
Tomiko
I have just consigned many things with them and had a person come to my home to pick up the items. She went thru everything and was very, very picky. They are picky to the point that they don't want anything used. Not one little thread out of place. I had new items they wouldn't take for ridiculous reasons. It's not as though the items were stained etc. They were items I bought.....they wouldn't take a few pairs of shoes I'd worn once, yet I see a few pairs on the site that were clearly worn more than that.
I agree they are probably so busy that they aren't looking closely at things that are sent in. The private appointment items are most likely viewed more closely.
What's a little frustrating is their very low pricing as someone above has mentioned, and there is no notice to you if the item is in a half off sale, and you get so little. I just got $20 for a pair of Lanvin sandals new....I mean for that, I'd rather have given them away to a friend. They should at least warn you if they are going to do that to your items. And, rather than taking their same big percentage, they should at least reduce that.
For the prices they are asking, they should provide authenticity on the items and we as customers should demand it. They can get that for about $8 an item from a non biased 3rd party, and with all the money they are making, they can afford it.
I agree they are probably so busy that they aren't looking closely at things that are sent in. The private appointment items are most likely viewed more closely.
What's a little frustrating is their very low pricing as someone above has mentioned, and there is no notice to you if the item is in a half off sale, and you get so little. I just got $20 for a pair of Lanvin sandals new....I mean for that, I'd rather have given them away to a friend. They should at least warn you if they are going to do that to your items. And, rather than taking their same big percentage, they should at least reduce that.
For the prices they are asking, they should provide authenticity on the items and we as customers should demand it. They can get that for about $8 an item from a non biased 3rd party, and with all the money they are making, they can afford it.
I would as that is what I normally do, but TRR website really does not have all the photos posted on their website that TPF requires to authenticate. Maybe I will try anyway.
If you are familiar with Burberry and Louboutins, and you do not see anything on those items that makes you question authenticity, then most likely yours are authentic. I think TRR sells more authentic, and do not have fakes often, and I definitely don't think that if they do have a fake listed, they are not doing it purposely. As I said before, I may have been mistaken since I am not a expert authenticator, but I personally did not want to take that chance so I got a refund.
Thanks for your input!
Tomiko
We are in the same area and I too have consigned a lot of things through their conseigerge program. Really the only reason I chose them over other sites where you would make more money. I just had too much to box it up and send it. My items were all inspected and photographs were taken. The first time I had one woman and she was awesome. There were things she didn't take because she said it wasn't a brand they sold. The last few times I have had a different woman who took everything and now a portion of the stuff is being returned because it isn't a brand they sell. I am still waiting for those returns about 6 weeks. I also keep an eye on pricing especially with jewelry. I had a pair of very expensive earrings by Dior that they listed for like 1,200. I got on the phone immediately when I saw it and told them that they were supposed to be on price approval and I would never sell them for that price. They agreed to return them that too was 6 weeks ago. I just got a tracking number. I sent them a pair of Valentino shoes that they sent back to me immediately saying that they were damaged. They weren't when I sent them. I told that to the girl who came out last week and showed her the shoes. She was the one who had taken them and agreed that they did not look like that when she took them. She told me she was going to call and let them know and get back to me that day. That was last week and I haven't heard anything yet. So moral keep track of what you send. Look at the price they give your items and if you are not okay with it call them and tell them and they will pull the item and send it back to you. I may only wear the Dior earrings a couple of times a year but I would rather do that than receive around 500.00 on a pair of 10k earrings.
I think they have some awesome deals for buyers, which means some not-so-awesome deals for sellers. Especially for less popular brands. They had 70% off sales at the end of December and some deals were insane.
That is exactly it. In fact, since I have seen how little my stuff is selling for I decided I should look to see what they have that I might be interested in. I have bought a few things since then for very good prices.
Right before Christmas was my first time purchasing from them. I picked a pair of Chanel lambskin gloves with the original tag still attached, with the original box, and 20%off. I was very pleased with the entire transaction, I received overnight shipping for the price of their regular shipping fee. My gloves are in perfect condition. I have been searching my regular preloved sites fashionphile Yoogi's and AFF and Chanel gloves never popped up, also they are $ 1,450.00 plus tax new at boutique I just can't justify that for gloves. Thanks to all the opinions and experience here has helped me. Happy New year to everyone 
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They release them under their New Arrivals (left top) at any time, randomly. This is really unfair for their First Look customers. Yes now you can beat them in getting the new items. So it's good if you're not paying for first look.
I don't know why they do this. This is against their concept of flash sales and first look membership.They might as well just cancel the whole first look membership program. I already cancelled mine.
Thank you so much for sharing. I'm so annoyed and disappointed! New arrivals isn't even a feature on their iPhone app. What are they thinking?!
If they plan on changing their model to constant updates they better reconsider their (short in my opinion) 20 minute holding time and $12 shipping. I justify the pricey shipping since I can usually find multiple things during a sale when items are released in bulk. There is no way I'm going to pay $12 shipping on every individual item. ... And an additional $9 if I want to make a return!
I've been dying for a very specific fur jacket for over a year now that has gotten snatched up by a eBay reseller. She also sells other great things on eBay and probably makes like $50 minimum off each item she lists, but of course all the extra eBay/pp fees get tacked on so its not a deal anymore. I keep hoping she'll just return all the great stuff she's obviously purchased from TRR so others can enjoy it without that markup. So frustrating, I contemplated paying the $20 to see if I could get to the good stuff sooner but I'm glad to know I wasn't going crazy when it seemed like things were being released randomly throughout the day.