I have seen fake Marc Jacobs on there before, not often, but it's happened. There customer service is very friendly and they do make exceptions to their return policy. If you buy from there have it authenticated here, and I tend to think if there are any issues they will try to resolve, especially since they guarantee authenticity
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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If you look in the general shopping forum, there's a thread on the Real Real. (Go to home page, scroll down past specific designers, into "Shopping Resources", find the thread there.
Do they require one of those "official" authentication people to do the return if it is fake? I would hate to have to pay for that and then pay for return shipping if it was indeed fake. I did message them for more pics... so hopefully they will respond favorably.
I kind of went a little haywire on TRR's 70% off sale, well... For me. There was a lot of Miu Miu this time around, and so I found a black skirt for around $13 (I think), and a large, oversize purple sweater for about $24. I also bought a Gucci skirt for $14. I had a lot of good luck with the Tory Burch dress and a Burberry London trench that I got from them. The descriptions for both items were "very good" with a little wear. I noticed no wear with the Tory Burch dress. The Burberry trench has some fading throughout, but it's built like a tank. Not flimsy at all, very sturdy and well made. Between my work commute and raising a toddler, it'll withstand a lot.
I really like TRR. Their goods seem more reliably authentic than eBay, and you can score some great deals.
I really like TRR. Their goods seem more reliably authentic than eBay, and you can score some great deals.
No, not in my experience.
They took back an Hermes bag I felt wasn't Hermes quality (the very words I used in my email) even though it was "Final Sale".
I think they rightly don't want anyone saying they sell fakes.
That said, if you feel any hesitation, don't buy a bag from them or any site you wonder about.
Sometimes you just let your instinct guide you and you'll be okay. Verification post on the forum here wouldn't hurt either.
They took back an Hermes bag I felt wasn't Hermes quality (the very words I used in my email) even though it was "Final Sale".
I think they rightly don't want anyone saying they sell fakes.
That said, if you feel any hesitation, don't buy a bag from them or any site you wonder about.
Sometimes you just let your instinct guide you and you'll be okay. Verification post on the forum here wouldn't hurt either.
I've seen clearly fake Balenciaga on the site more than once, including in the sold items. When I've emailed them about it, I get a form-letter response about their policy and team of experts, etc. But I've never purchased from them, so I don't know what their after-sales response might be.
Darn... I guess I'm crossing that retailer off my list. Thanks for your help!
Okay, see, this is an example of what I don't like. I'm not sure if it's authentic but, I can say the price is outrageous for the quality of what's offered here. I've bought pristine pouches from another resale site for the price they want for this damaged good. Even with the 20 percent discount, after the shipping and tax is figured in, it's almost the full price they're quoting.
https://www.therealreal.com/product...ouis-vuitton-key-pouch-76?flash_sale_id=20741
https://www.therealreal.com/product...ouis-vuitton-key-pouch-76?flash_sale_id=20741
I do know that they will take back anything that is found to be unauthentic. I honestly am at a loss as to how they determine prices. I have sent them a ton of stuff and some nwt items that retail at over 400.00 and are very popular items of clothing are listed for less than 100 dollars with coupons. Then I have clearly used items that they have listed much too high in my opinion.i think they have certain brands that they just list high regardless of conditions. Given my consignment experience with them I think a lot of that isn't really inspected. I have sent them new items that they mark as slightly scuffed hardware which I find hard to believe because it's still covered. I also listed several of the same type items and the condition reads the same for items that still have tags on them and others that have been used. One reason I shy away from buying anything that is not returnable.
I think they price a few brands (LV, Chanel, Hermes) really high. Also, the condition description does not go below "very good". I always look at the photos of items I like on my desktop with a large monitor and mouse over the details. You can clearly see stains, fading, etc. that is not mentioned.
OTOH, I am happy with the few things that I did buy.
OTOH, I am happy with the few things that I did buy.
I got a quilted Marc Jacobs hobo with the chain straps last week.. and aside of the stale smell. I love it. It's in great condition
They release items at anytime during the day now, not necessarily on flash sales. There is no point of paying to be First Look member now, no more advantage because everyone can buy those items at the same time. I'll cancel my First Look membership.
Just wanted to post my experience with The Real Real.
After hearing about The Real Real, I decided to take a look into their website since their were having a 20% off sale. I read a lot of good reviews, and a few bad, so I was a little apprehensive at first, but decided to try them out since they did guarantee authenticity and would accept returns if any problems. I bought 3 pair of Chanel boots from them. The photos looked okay, but when I received them, I realized right away that two pair were obvious fakes, and the condition was not as described on both pair. Horrible messy stitching, and not the high Chanel quality. I immediately contacted TRR customer service, and told them they were not authentic and I explained the poor quality to them. They insisted that they were authentic, and did not offer to refund at that time, so I added that I was very familiar with Chanel, and also had a friend of a friend who was a Chanel employee look at photos, and she also agreed that they did not look authentic. After that, TRR did agree to refund me, after I returned the boots. TRR paid for returned shipping and I got my refund a little over a week after I sent them back. But then, I noticed that they relisted the same two pair of boots on their website, and this time for a sale price, which is very disappointing. Im not a expert authenticator, so maybe I was wrong about the authenticity, but I own enough Chanel shoes, to know the difference in my opinion, but for the person who ends up buying these relisted boots, I hope that I was wrong.
Now TRR has just listed another pair of Chanel boots that I have been desperately looking for, but I am so afraid to purchase from them again. I know that they do sell authentic items, but there are also some fake items that are being listed as well, with or without their knowledge, I dont know. It would be a hit or miss with them. I would hate to buy these boots, and again find that they are fakes, and they do not post enough photos to have TPF authenticate prior to purchase.
Just wanted to share my experience with everyone just in case any of you are thinking of buying from them. If you do, hopefully you are one of the lucky ones. I was lucky enough to get one pair of authentic boots from them, but the experience of receiving two fakes(in my opinion) put a sour taste in my mouth.
Tomiko
After hearing about The Real Real, I decided to take a look into their website since their were having a 20% off sale. I read a lot of good reviews, and a few bad, so I was a little apprehensive at first, but decided to try them out since they did guarantee authenticity and would accept returns if any problems. I bought 3 pair of Chanel boots from them. The photos looked okay, but when I received them, I realized right away that two pair were obvious fakes, and the condition was not as described on both pair. Horrible messy stitching, and not the high Chanel quality. I immediately contacted TRR customer service, and told them they were not authentic and I explained the poor quality to them. They insisted that they were authentic, and did not offer to refund at that time, so I added that I was very familiar with Chanel, and also had a friend of a friend who was a Chanel employee look at photos, and she also agreed that they did not look authentic. After that, TRR did agree to refund me, after I returned the boots. TRR paid for returned shipping and I got my refund a little over a week after I sent them back. But then, I noticed that they relisted the same two pair of boots on their website, and this time for a sale price, which is very disappointing. Im not a expert authenticator, so maybe I was wrong about the authenticity, but I own enough Chanel shoes, to know the difference in my opinion, but for the person who ends up buying these relisted boots, I hope that I was wrong.
Now TRR has just listed another pair of Chanel boots that I have been desperately looking for, but I am so afraid to purchase from them again. I know that they do sell authentic items, but there are also some fake items that are being listed as well, with or without their knowledge, I dont know. It would be a hit or miss with them. I would hate to buy these boots, and again find that they are fakes, and they do not post enough photos to have TPF authenticate prior to purchase.
Just wanted to share my experience with everyone just in case any of you are thinking of buying from them. If you do, hopefully you are one of the lucky ones. I was lucky enough to get one pair of authentic boots from them, but the experience of receiving two fakes(in my opinion) put a sour taste in my mouth.
Tomiko