I am so sorry this happened to you, but thank you for posting the warning. I was thinking of sending them a couple of Hermes bags for consignment, and now I will stick with Fashionphile!
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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It's SO weird.
Old Balenciaga bags are relatively easy to authenticate based on sight and there have been a very decent amount on TRR's site lately.
Getting reps to pull them is close to impossible too... sad part is that most of the time, the bag seems to sell before they're pulled!
I don't love when people bombard companies on social media, but there does need to be a warning imo.
Last month I consigned a number of items with pickup from my home and now they are all missing in action. It's been over a month and I just keep getting an automatic reply that they are working on it. None of them were really big ticket items, but it's still upsetting, I feel like I just essentially threw them in the trash.
Has anyone else had this happen and was there any resolution?
Has anyone else had this happen and was there any resolution?
I ordered some scarves with TRR. They sent me someone else’s mother of the bride type dress. I did TRR’s job and went and found the dress on their website, and gave them the item number of what was mistakenly sent to me. They gave me a shipping label to send back the dress. They would not immediately issue a refund even with it being their mistake. I waited for a bit and still not refund. I called 2-3 weeks later.
No one knows what they are doing over there!! Departments have no connectivity at all. They all were lost to my situation and kept sending me to different departments. They finally reached the warehouse and found the dress return and said that shipping did nothing about any of it because the “items” I was returning, meaning the two scarves totaling $1700, were not in the box. Ummmmm yeah, it’s a dress from your departments mistake! So the person who set up the return shipping of the dress simply gave me a return label for my scarves that never came. Two months later and still no refund. So I filed a fraudulent charge with my credit card. I got my refund within three days of it. This company is awful with customer service.
No one knows what they are doing over there!! Departments have no connectivity at all. They all were lost to my situation and kept sending me to different departments. They finally reached the warehouse and found the dress return and said that shipping did nothing about any of it because the “items” I was returning, meaning the two scarves totaling $1700, were not in the box. Ummmmm yeah, it’s a dress from your departments mistake! So the person who set up the return shipping of the dress simply gave me a return label for my scarves that never came. Two months later and still no refund. So I filed a fraudulent charge with my credit card. I got my refund within three days of it. This company is awful with customer service.
I stopped consigning with TRR two years ago. They are terrible.
Sorry to hear this OP. So glad I read this. I was looking to sell 6 items with them for pickup. I decided to move to another platform for many reasons, but I won't be consigning with TRR.
BTW, I used them last year (in store drop appointment/drop off_ and had great results.
Has anybody tried consigning with the San Francisco location? I've never consigned with TRR and am wary of doing so based on the experiences several of you have described, but they do accept a lot of different designer brands.
I had that happen to me a couple of years ago with real real. They eventually paid me basically nothing for them. They had a pair of Prada sandals, ended up paying me $14 for them. I won't deal with them. Should mention that the sandals were jeweled, new, and over a thousand dollars. Never saw them on the site. Just got an email one day, they've sold.
I'm done dealing with them. I think they hold things back that associates want to purchase, then they pay you nothing. I purchased a YSL bag, they got the size wrong...had bought their return insurance, which is such a scam. I had to hound them to return a bag, that had the tag on, wrong size in the description, and their scam insurance. They keep emailing/texting "we'll be in your neighborhood, anything you want to consign?" No.
I remember a few months ago someone consigned 2 Balenciaga Croc (not embossed but actual crocodile) City bags, and they listed them as being leather and thus priced them accordingly, somewhere in the $1500-$1700 range. Original MSRP was about $14k, I believe. Someone (much smarter that the Real Real) snatched them up fast.
If I was the consigner I'd be livid.
If I was the consigner I'd be livid.
The real real has been an absolute disaster for years. Nevertheless I still occasionally buy from them. After a very long break from these clowns, I recently bought an Hermes bag that was listed as brand new and arrived brand new - this shocked me because TRR usually has some level of listing discrepancy. I was so happy I started watching the site for a matching Evelyne because I LOVE the retired color. I finally found one listed in very good condition with very minor flaws.
The Evelyne I received was the one in the pictures, but it was clear TRR went out of their way to conceal some pretty big issues. The biggest issues were some dirt embedded in the leather and strap AND an entire blue ink pen had exploded in the bag. Neither of these were noted.
I contacted TRR and advised of the issue. Initially they said they would accept a return but I would need to reach back out in the morning, they reversed their position and said it was a final sale and in their opinion the flaws I pointed out were consistent with “very good condition.” I disagreed and advised I would open a claim with PayPal. They literally told me “good luck.”
I opened the claim. TRR did not respond. I escalated the claim. At that point TRR offered a return with full refund. They emailed me (outside of PayPal) an RMA and return label. I quickly accepted this and shipped the bag back immediately. I uploaded the information to PayPal and I waited.
The bag was received by TRR and I received multiple emails from TRR stating that the bag was received, the bag has now been processed, etc. no refund was received in the days that followed.
After dozens of calls to TRR and PayPal, it became clear to me that TRR was intentionally not responding to PayPal’s request to confirm they received the bag back. Since their return label had no signature confirmation on it, there was no hard proof I could present to PayPal which showed the bag had been received, other than the confirmation emails. I asked TRR why they were not just clicking the emailed link to confirm they received the item back. They acted like this was some novel issue that had never happened, and we all know that’s not true.
Long story short, I collected all of their auto generated emails, my phone call recordings, etc., and PayPal ended up issuing the refund without waiting for TRR to even reply, I assume because the scam was pretty obvious to them. For a publicly traded multi billion dollar company, it feels like a low rent eBay seller trying to scam legitimate buyers. After many years and some great deals, I’m officially done with TRR and hope someone will read my story and do the same. It was nerve racking having $4,000 missing, no bags, and being on a constant roundabout with TRR, getting different stories every few hours.
The Evelyne I received was the one in the pictures, but it was clear TRR went out of their way to conceal some pretty big issues. The biggest issues were some dirt embedded in the leather and strap AND an entire blue ink pen had exploded in the bag. Neither of these were noted.
I contacted TRR and advised of the issue. Initially they said they would accept a return but I would need to reach back out in the morning, they reversed their position and said it was a final sale and in their opinion the flaws I pointed out were consistent with “very good condition.” I disagreed and advised I would open a claim with PayPal. They literally told me “good luck.”
I opened the claim. TRR did not respond. I escalated the claim. At that point TRR offered a return with full refund. They emailed me (outside of PayPal) an RMA and return label. I quickly accepted this and shipped the bag back immediately. I uploaded the information to PayPal and I waited.
The bag was received by TRR and I received multiple emails from TRR stating that the bag was received, the bag has now been processed, etc. no refund was received in the days that followed.
After dozens of calls to TRR and PayPal, it became clear to me that TRR was intentionally not responding to PayPal’s request to confirm they received the bag back. Since their return label had no signature confirmation on it, there was no hard proof I could present to PayPal which showed the bag had been received, other than the confirmation emails. I asked TRR why they were not just clicking the emailed link to confirm they received the item back. They acted like this was some novel issue that had never happened, and we all know that’s not true.
Long story short, I collected all of their auto generated emails, my phone call recordings, etc., and PayPal ended up issuing the refund without waiting for TRR to even reply, I assume because the scam was pretty obvious to them. For a publicly traded multi billion dollar company, it feels like a low rent eBay seller trying to scam legitimate buyers. After many years and some great deals, I’m officially done with TRR and hope someone will read my story and do the same. It was nerve racking having $4,000 missing, no bags, and being on a constant roundabout with TRR, getting different stories every few hours.