So confusing! But thankfully we will not be penalized if we sell/consign to a platform, only if we ourselves sell directly to a buyer. Which is bad enough, but….
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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OMG, I cannot believe how rude and abusive my RR Luxury consignor sales rep is!!!! I have sent in a brand new Burberry Coat, two brand new CL Pigalles, two $750 blazers and a Balmain Blazer. I emailed her on Friday asking if she can please find out why 3 of my items still have not processed. RR has had them for over 2 weeks now. She emailed me back and said "Text REAL" the customer relations will get back to you. I have over $100,000 worth of brand new shoes, burberry coats, blazers, (don't trust them to sell my Givenchy, LV, or Chanel bags) she had the audacity to just text me that. I did not get upset until today. I tried calling their Customer Relations line. I was on hold for an hour. When I finally got through I was hung up on. I asked for the manager, named Katie, but she would not take my call. I also tried texting, but for some reason my text would not go through. So I texted my RR sales rep and told her that I could not get through and the text was not working. I asked her if there is another number to call and if she could text them and have them text me back. She then sent me 20 texts in less than 10 minutes!!! She had the audacity to say I was being abrasive and I could be kicked off RR!!! I texted her back and said do not text or contact me again!!!! I also said I do not want to work with her. I will just go through Congnisor relations. She is so rude!!!! First of all I have spent over $500,000 on the RR. I was one of the first one's that started using them back in 2013. This company is making $$$$$ and is in business because of all of us buyers and sellers. Now they have $5,000 worth of my stuff. She said she can just have all of my items shipped back to me. I emailed her so it's in writing saying I do not want my items shipped back. I will not be sending one more item to them. Thankfully, I took pictures of every item.
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TRR customer service is now nil. Used to be, you count on your items being up for sale 7–10 days after receipt. Last time I sent them a consignment, six items, it took them four weeks to list them. They kept telling me it was because of COVID and lack of staffing. Okay, everyone is short-handed. I get it.
Then, two months ago, I noticed my consignor page was filled with another seller's items. Three pages of them—my items didn't start showing up until page four. Luckily, all my items had sold by then. I contacted them via email with the problem. I wanted to send more items in, but didn't trust they'd be credited to me until the problem was fixed. They said they'd bump it up to the "tech guys" and get it taken care of immediately.
I let a few weeks go by and contacted them again. "We're working on it." was the reply. I told them that I didn't want to be credited for this other seller's sales once it comes time to pay them out. "Oh, that won't happen," the rep said.
Another four weeks, nothing. Another round of emails. Nothing.
As of yesterday, problem still not fixed. And guess who got credited with this other seller's sales? Me. Obviously, whoever the seller is doesn't have a problem with what's going on, and they must have also gotten credited for their sales.
So I guess I'll go shopping
Then, two months ago, I noticed my consignor page was filled with another seller's items. Three pages of them—my items didn't start showing up until page four. Luckily, all my items had sold by then. I contacted them via email with the problem. I wanted to send more items in, but didn't trust they'd be credited to me until the problem was fixed. They said they'd bump it up to the "tech guys" and get it taken care of immediately.
I let a few weeks go by and contacted them again. "We're working on it." was the reply. I told them that I didn't want to be credited for this other seller's sales once it comes time to pay them out. "Oh, that won't happen," the rep said.
Another four weeks, nothing. Another round of emails. Nothing.
As of yesterday, problem still not fixed. And guess who got credited with this other seller's sales? Me. Obviously, whoever the seller is doesn't have a problem with what's going on, and they must have also gotten credited for their sales.
So I guess I'll go shopping
TRR customer service is now nil. Used to be, you count on your items being up for sale 7–10 days after receipt. Last time I sent them a consignment, six items, it took them four weeks to list them. They kept telling me it was because of COVID and lack of staffing. Okay, everyone is short-handed. I get it.
Then, two months ago, I noticed my consignor page was filled with another seller's items. Three pages of them—my items didn't start showing up until page four. Luckily, all my items had sold by then. I contacted them via email with the problem. I wanted to send more items in, but didn't trust they'd be credited to me until the problem was fixed. They said they'd bump it up to the "tech guys" and get it taken care of immediately.
I let a few weeks go by and contacted them again. "We're working on it." was the reply. I told them that I didn't want to be credited for this other seller's sales once it comes time to pay them out. "Oh, that won't happen," the rep said.
Another four weeks, nothing. Another round of emails. Nothing.
As of yesterday, problem still not fixed. And guess who got credited with this other seller's sales? Me. Obviously, whoever the seller is doesn't have a problem with what's going on, and they must have also gotten credited for their sales.
So I guess I'll go shopping
OMG, I cannot believe this!!! This is terrible. I'm so glad you got paid. I will not be consigning with them again. They better not put my items into another seller's account. Yes, their CC is terrible. You can never reach anyone. If you email them you never hear back.
So I just consigned a lot of items...including some past TRR purchases that just didn't work for me. Even though the site allowed me to consign these past TRR purchases, they were rejected upon receipt because they "don't accept the brand" Huh? These are designers they currently carry! Now I'm getting bot emails in response to my inquiries about the matter, so I'm just going to wash my hands of it. I'd been a longtime TRR fan, but now I'm seeing what others have been complaining about.
I thought they have a number to call. Have you tried that?
Is anyone else getting pretty persistent phone calls and text messages from your consignment rep? I haven’t even met my new one, and he keeps calling me and texting.
I did before she went out on Maternity leave. It was non-stop. It started when I logged in and submitted an item I wanted to sell for a quote. It did lead to me working with her directly to sell two Hermes bags, and although there were hiccups in the process for the second one (new rep since primary out on maternity) it did sell at buyout for a number I with which I was satisfied. The other items I went through the regular process and I just got paid for them.
I haven't gotten anything from them since. But yeah, they were VERY persistent to the point it was incredibly annoying.
If you ever, EVER even discuss selling something like a Birkin with TRR, they will never leave you alone. I actually switched email addresses on my TRR account because of this.
Now, if you are NOT providing them with Birkins they will keep doing what they do, like sending me $600 for someone else's LV bag despite my constantly pestering them that it is not mine and that I have never consigned an LV bag of any kind (I have owned five LVs in my life - two I sold on eBay ten years ago, one I gave to my mom, the other two are still in my closet).
For months my sales page was filled with dozens of items belonging to someone else. Despite numerous emails and calls, no one could seem to fix it—it was a matter for "tech," I was told, and "tech" was super busy. Last month they sent me payment for an item that wasn't mine, but I figured the struggle involved to remedy that wasn't worth it. FINALLY, a couple weeks ago, after one last desperate phone call on my part, the woman who answered the phone managed to fix in five minutes what no one could seem to do since March. But I'm done selling with TRR. Between Poshmark and a local high end consignment store, I'm good.
Oh man, another major issue with TRR.
I sent my brand new never worn small Cartier love bracelet with diamonds to TRR (actually it was picked up in person by consignor).
I didn't include the screwdriver or box, as I couldn't locate them.
TRR listed it as "very good" with scratches which I didn't notice until today. It was a brand new bracelet that I purchased myself from my local Cartier boutique and never wore it, so it should not have had any scratches. TRR listed it with their own generic screwdriver.
I watched it sell at least 4 times and get returned, so I asked for it back to sell to Fashionphile instead.
FP gives me a decent quote, and I ship it off to them as soon as I receive it back from TRR. I did not bother to inspect it, which is my fault.
FP rejected it, stating that it was damaged by excessive toolmarks.
So the customers that bought my bracelet and returned it damaged my bracelet, and TRR didn't notice.
I tried to file a complaint with TRR, and we went around in circles for 30 minutes.
I am so beyond upset. First they damage my Chanel bag, now my Cartier bracelet. Both items damaged to the point I cannot sell them. I am never selling with TRR again.
FP does consignment far better than TRR - they pay you out in full as soon as someone buys your item. It doesn't matter if they end up returning it. FP takes the full burden of a customer damaging the item, whereas TRR makes you have to deal with the fallout of customers buying & returning your item over and over.
I sent my brand new never worn small Cartier love bracelet with diamonds to TRR (actually it was picked up in person by consignor).
I didn't include the screwdriver or box, as I couldn't locate them.
TRR listed it as "very good" with scratches which I didn't notice until today. It was a brand new bracelet that I purchased myself from my local Cartier boutique and never wore it, so it should not have had any scratches. TRR listed it with their own generic screwdriver.
I watched it sell at least 4 times and get returned, so I asked for it back to sell to Fashionphile instead.
FP gives me a decent quote, and I ship it off to them as soon as I receive it back from TRR. I did not bother to inspect it, which is my fault.
FP rejected it, stating that it was damaged by excessive toolmarks.
So the customers that bought my bracelet and returned it damaged my bracelet, and TRR didn't notice.
I tried to file a complaint with TRR, and we went around in circles for 30 minutes.
I am so beyond upset. First they damage my Chanel bag, now my Cartier bracelet. Both items damaged to the point I cannot sell them. I am never selling with TRR again.
FP does consignment far better than TRR - they pay you out in full as soon as someone buys your item. It doesn't matter if they end up returning it. FP takes the full burden of a customer damaging the item, whereas TRR makes you have to deal with the fallout of customers buying & returning your item over and over.
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How terrible! This happened to me several years ago, but with a dress I'd sent them that was sold three times and returned before I requested they send it back to me. When it arrived, it had several stains on the front. At some point in the process, one of the buyers must have worn it and then returned it (the tag was in the back, easily hidden).
At that point, I started photographing the really valuable things that I sent them, so I'd have proof of condition if they were damaged. All that to say, TRR's model is ridiculous, especially the amount of time between sales and payment, which can be anywhere from 4 to 6 weeks on a sale that isn't returned, depending on when the purchase is made. If it gets returned multiple times, that can take up to 6 months.
I've never dealt with Fashionphile, but their model sounds much better. I did recently sell a bag to Rebag, and the process was easy, seamless, and I got a check within a week—for about $200 more than I would have had I sold it to TRR, and with much less headache as well.
Here are two pictures showing the damage. It is SO bad. They are DEEP groove marks you can feel, not only see...I understand why FP rejected it.
The worst part is, this is a small/thin love bracelet, not the classic size. The screw opens and closes with one turn. There is absolutely no need for damage like this on this bracelet....what the hell did someone do to it????