If people stopped buying and selling on their site, they might reconsider how they run their business...
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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You should complain about your $700 shoes being listed so low. Find some other listings on the site for that style and brand to use as comps and send them an email explaining that you believe they made a huge mistake. I had a bag significantly undervalued once and of course it also sold before I could catch it, but they did make things right. As for that whole $600 reporting requirement, I suspect the IRS will get so much pushback from tax preparers the will have to do something.
Yep, that's what I did. I told them the shoes had sold for a ridiculously low price, and that I'd like them to cancel the sale if that was possible. If so, please relist at a higher price or send the shoes back to me. I received an email back saying they would review the price and relist it higher if they believe their "highly sophisticated pricing algorithm" made a mistake. So, not only is their customer service garbage, they can't read. Head. Thunk. Desk.
That was two days ago. Crickets.
I also emailed inquiring about the two items of mine still floating around their warehouse, which have not been photographed or even listed as having been received. Again, crickets.
Maddening.
I doubt anyone has to worry now. They are most likely thinly staffed like everywhere. They were trying to get over 100k new IRS agents to vastly expand the scope of the IRS but so far, it hasn't passed. Thank God.
So no 1099 have to be done by any consignment place/service?
I was starting to do the selling phase again and really need to know this information. Thanks.
I don't know about that. My point was that they aren't going to have another 100k in agents so the chances of them going after small potato stuff like this are slim.
Soooooooo .. yet again (this will be THE LAST time I consign to them) .. over 3 months later, they FINALLY tell me that they are putting up my 18k & Rose Cut Diamonds bangle onto their website!!!! I told them that I was BS and spoke to their "Consignor Relations" (I kind of feel sorry for those folks because .. MAN, they must get a LOT of ****e) and when I demanded to speak to a Manager, you know what EXCUSE they gave me??? .. that the 'delay' was due to Compliance Restrictions .. EXCUSE ME??? .. WHAT???? I sure know what that means in Finance, but what the 'F' does it have to do with Retail??? .. anyone here know???
OMG! 3 months? Why was it taking so long? I just had my own issue with them as a buyer. They sent me the shell, but not the cardigan. Supposedly warehouse lost it. I feel for the consigner. They issued me a full refund after a bit of run around. They always say to give them 72 hours and they will email. They have NEVER emailed me back, ever.
Maybe compliance restrictions has to do with whether or not they can ship it to some countries.
Can't even say how much I asked that question (3 months) .. and again, the "answer" I got is that whole "Compliance" BS! I keep on asking about that too, and get zero .. because even the folks that I usually work with don't have a clue as to what that means!OMG! 3 months? Why was it taking so long? I just had my own issue with them as a buyer. They sent me the shell, but not the cardigan. Supposedly warehouse lost it. I feel for the consigner. They issued me a full refund after a bit of run around. They always say to give them 72 hours and they will email. They have NEVER emailed me back, ever.
Maybe compliance restrictions has to do with whether or not they can ship it to some countries.
Um-mmm yeah, "warehouse lost it ..", heard that too until I was accidentally cc:'d on an email where one of their staff admitted that my items were STOLEN by their warehouse staff (who then left and never came back that night). They have some serious issues ..
I recently sent a Gucci sweater that I bought at full price from Farfetch to TRR. They questioned the authenticity. As far as I know Farfetch only sells authentic designer items. How competent is the TRR authenticity team? I am fine with them not taking it. I still love the sweater, just not wearing it much.
So tired of RR. Just received a Burberry Coat that was supposed to be in excellent condition. It has stains on all over it. One the right sleeve, front of the coat, inside of coat!! They better refund my original and return shipping!!! I just wasted $26 in shipping if i also have to pay the return shipping.
Hmmm do you have a Farfetch account? Perhaps you can look through your past orders with them for the sweater and send a screenshot of the order form to TRR to help confirm that it's auth? Farfetch is supposed to be reliable (as far as I know at least...) but I suppose it's possible that a rep could slip by them considering Farfetch works through tons of individual boutiques/stores in different countries as opposed to a large warehouse or something.
Although if you're willing to take the sweater back for now that might be the best thing to do. Maybe even reach out to Farfetch with that information.