Consigning/buying with The Real Real TRR

[rdgldy]

Has anyone sold a NWT designer purse with TRR and have any experience they can share either here or privately?
Did anyone do this in person at the store?

I bought the Chanel Medium classic flap in black caviar with GHW earlier this year from NM before the price hikes but I realize now I bought the wrong size. Tried to exchange for a Jumbo but NM was weirdly not accommodating at all

My friend suggested TRR but I found the commission scale is confusing. I was planning go in person to the store.

Thanks in advance!

I wouldn’t go through TRR. Find a consigner that will buy upfront.

 

[lulilu]

I wouldn’t go through TRR. Find a consigner that will buy upfront.

Try Fashionphile

 

[octnybride]

Hello, I have consigned bags with the Realreal in the past. You would make 80% commission for the listing if it is priced over $5,000 on their site and 70% if they price it under $5,000. (So assume 80% of their listing price). They pay about 1 month after the item has been sold (even though handbags are final sale, they wait to make sure there is no return).

Thanks for the info! 80% isn't terrible. I just want to recoup what I paid.

TRR is now doing direct buy outs so they may offer to purchase it from you immediately. You could also go with consignment as well and might get more if it sells quickly.

I'd submit photos to at least a couple other places first though, to get a sense of where the market is on new m/l classic flaps in black caviar. Try Fashionphile, Ann's Fabulous Finds and Yoogis Closet. They all will make you a direct buy out offer.

Thank you for this suggestion. I've never consigned. For direct buyouts, I assume the amount you get is usually less than consigning though, right?

 

[lulilu]

Thanks for the info! 80% isn't terrible. I just want to recoup what I paid.
Thank you for this suggestion. I've never consigned. For direct buyouts, I assume the amount you get is usually less than consigning though, right?

A buy out is a price certain. If they consign, they might reduce the price, it might get returned and put back on sale, delaying things and making you worry if it's still in perfect shape.

I have never expected to recoup what I paid though. Doesn't seem realistic unless it's something special or you got a good deal on it.

 

[youngster]

Thank you for this suggestion. I've never consigned. For direct buyouts, I assume the amount you get is usually less than consigning though, right?

Yes, you will generally get less for direct buy out up front. Like @lulilu said, there is more risk with consignment and you will wait much longer for payment. There is always the chance that the item won't sell right away and will go through markdowns on consignment and you'll end up with less than what you would have with direct buy out. I have done both, direct buy out and consigned and I prefer direct buy out generally.

Honestly, with a black caviar Chanel classic flap, it's a highly desirable item but I'd still submit it to 3 or 4 places for quotes. TRR and Yoogi's and Ann's Fabulous Finds will give you options (a direct buy out price or what they would list on consignment). Fashionphile will provide you with a direct buy out offer. Then you can compare and contrast. Ann's Fabulous Finds will likely provide one of the higher estimates for consignment but I've found that items there tend to linger. Still, a Chanel caviar flap might go quick.

 

[youngster]

Oh, and don't forget Rebag! I've sold some small leather goods to them in the last couple months and it's been a smooth, easy process and they gave me the most of any of the major online dealers.

 

[octnybride]

Yes, you will generally get less for direct buy out up front. Like @lulilu said, there is more risk with consignment and you will wait much longer for payment. There is always the chance that the item won't sell right away and will go through markdowns on consignment and you'll end up with less than what you would have with direct buy out. I have done both, direct buy out and consigned and I prefer direct buy out generally.

Honestly, with a black caviar Chanel classic flap, it's a highly desirable item but I'd still submit it to 3 or 4 places for quotes. TRR and Yoogi's and Ann's Fabulous Finds will give you options (a direct buy out price or what they would list on consignment). Fashionphile will provide you with a direct buy out offer. Then you can compare and contrast. Ann's Fabulous Finds will likely provide one of the higher estimates for consignment but I've found that items there tend to linger. Still, a Chanel caviar flap might go quick.

Thank you very much for this info. TPFers know everything!

 

[Nomad]

Can anyone message me the phone number for TRR? They changed their site and I can’t find it anywhere. Only a virtual chat.
I wanted to ask about the ‘covid surcharge’ that was just attached to my order

 

[CPG]

Can anyone message me the phone number for TRR? They changed their site and I can’t find it anywhere. Only a virtual chat.
I wanted to ask about the ‘covid surcharge’ that was just attached to my order

It seems you can only do it through the website's Contact Us form. I had to use it once, and they do get back to you pretty quickly.

I was wondering about that stupid surcharge as well. Why now?

 

[Nomad]

It seems you can only do it through the website's Contact Us form. I had to use it once, and they do get back to you pretty quickly.

I was wondering about that stupid surcharge as well. Why now?

Yeah. They did get to me quick On Chat. Here is what was said….I would like to inform you that The COVID-19 Surcharge is a response to increased shipping costs as well as incremental costs in fulfillment due to hiring and COVID pressures however I can assure you that this charge is to be temporary basis.
Way to pass the buck to loyal customers

 

[CPG]

Yeah. They did get to me quick On Chat. Here is what was said….I would like to inform you that The COVID-19 Surcharge is a response to increased shipping costs as well as incremental costs in fulfillment due to hiring and COVID pressures however I can assure you that this charge is to be temporary basis.
Way to pass the buck to loyal customers

I get it—to a point. Running a business in this current climate is near impossible. I has been for my family.

Most businesses will respond to situations like this by increasing prices and/or reducing hours of operation, i.e. labor costs. But TRR really can't do that. Their shipping costs are already high, especially considering most online "stores" offer free shipping and returns. And they can't really raise prices. These are secondhand goods, the point is to get a BARGAIN. Nor can they reduce labor/hours of operation. That will only increase their already long handling times. Decrease consignment percentages? They're already pretty low at 40%, unless you're consigning a super high end item. So a surcharge makes sense in this context.

Then again, don't they also operate, what, six storefronts? And they JUST opened a location in Dallas? How smart was that?

As for "temporary," nothing, once implemented, is ever temporary.

 

[Gennas]

Yeah. They did get to me quick On Chat. Here is what was said….I would like to inform you that The COVID-19 Surcharge is a response to increased shipping costs as well as incremental costs in fulfillment due to hiring and COVID pressures however I can assure you that this charge is to be temporary basis.
Way to pass the buck to loyal customers

This is BS!!! I found that out the hard way yesterday. It showed up on my email confirmation that I was not just paying the $11.95, taxes and now another $1.00 for COVID!!! This is BS!!! They should have emailed all of us that pay for the First Look or anyone that buys on their site about this!!! Not just add it on without telling us. Plus the 20% off code doesn't work on any of the new or good items!!! Waste of time and $$$ on this site.

 

[Nomad]

I get it—to a point. Running a business in this current climate is near impossible. I has been for my family.

Most businesses will respond to situations like this by increasing prices and/or reducing hours of operation, i.e. labor costs. But TRR really can't do that. Their shipping costs are already high, especially considering most online "stores" offer free shipping and returns. And they can't really raise prices. These are secondhand goods, the point is to get a BARGAIN. Nor can they reduce labor/hours of operation. That will only increase their already long handling times. Decrease consignment percentages? They're already pretty low at 40%, unless you're consigning a super high end item. So a surcharge makes sense in this context.

Then again, don't they also operate, what, six storefronts? And they JUST opened a location in Dallas? How smart was that?

As for "temporary," nothing, once implemented, is ever temporary.

This is BS!!! I found that out the hard way yesterday. It showed up on my email confirmation that I was not just paying the $11.95, taxes and now another $1.00 for COVID!!! This is BS!!! They should have emailed all of us that pay for the First Look or anyone that buys on their site about this!!! Not just add it on without telling us. Plus the 20% off code doesn't work on any of the new or good items!!! Waste of time and $$$ on this site.

Yeah. Get both of you on this one. Tough for many businesses. I also get that USPS Shipping costs went up. I know due to my moms online resale site. And yes let’s be honest, tons of sites do free shipping!!!! But not TRR. Also, TRR prices went significantly up during covid. Significantly up, insanely! Plus add in the HuGe influx of consignment items for them to sell During that time. So they were making tons of money during the ENTIRE pandemic. SOME Designs have come down a small amount but not to what it was before covid. They also got rid of their 20% off coupon during a segment of the pand if you remember. I called to complain. There has been a lot of shenanigans over there at TRR imo. This one just takes the cake.

 

[lulu212121]

I only noticed the Covid charge before placing my order because I wanted to read terms and conditions about coupon codes. That's the only place I saw mention the charge. I don't like the weak explanation.

I just placed an order during this last promotion and every single item (4) shipped separately. At least fulfilling and shipping was fast this time.

I am curious as how fast people are getting paid for the buyouts. How is the process going? I would like to sell some name brand jewelry and was thinking of submitting to them.

 

[CPG]

I only noticed the Covid charge before placing my order because I wanted to read terms and conditions about coupon codes. That's the only place I saw mention the charge. I don't like the weak explanation.

I just placed an order during this last promotion and every single item (4) shipped separately. At least fulfilling and shipping was fast this time.

I am curious as how fast people are getting paid for the buyouts. How is the process going? I would like to sell some name brand jewelry and was thinking of submitting to them.

Payment is 15th of month following the sale. Which should mean every two to four weeks, but since TRR allows returns for most items, weeks can turn into months. I would much rather accept a lower-priced direct payout for my items rather than watch them sell, get returned, sell again, get returned, rinse and repeat up until the point they finally go on sale for 40% off (or more) and I end up getting a check for three dollars, LOL.

*EDITED TO ADD* Sorry, I just now noticed you said "buy outs." That I don't know. I've never had them pay me up front. I've always consigned items, which means waiting until they sell, then waiting weeks to months to get paid.