Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Hi all,
Is anyone here First Look member on TRR?
I've spent an hour on the chat with RealReal representative and I still don't get what are the perks of this membership
. My understanding was that as a member I should have access to all new items 24 hours before all other non-members gain access. I've signed up for this membership but I still have the access to the same selection of their new arrivals. So I got in touch with their customer support, the guy was instructing me to try logging out/in, to look for some drop down option that would give me access etc, but I still don't see items that I didn't see without the membership 
.
So now I'm wondering if there is a tech issue with my account that I should raise, or is it only a marketing gimmick to get people to sign up for this membership?
Is anyone here First Look member on TRR?
I've spent an hour on the chat with RealReal representative and I still don't get what are the perks of this membership
. My understanding was that as a member I should have access to all new items 24 hours before all other non-members gain access. I've signed up for this membership but I still have the access to the same selection of their new arrivals. So I got in touch with their customer support, the guy was instructing me to try logging out/in, to look for some drop down option that would give me access etc, but I still don't see items that I didn't see without the membership .So now I'm wondering if there is a tech issue with my account that I should raise, or is it only a marketing gimmick to get people to sign up for this membership?
I think it's important to realize that TRR now has three brick-and-mortar stores, so theft WILL happen. Security was pretty tight when I visited the LA store two years ago, but that's nothing to a practiced thief. So if your item happens to send up at one of the stores, there is an even greater possibility that it will be "lost."
I wonder if they'll just eventually switch over to paying up front for all items once accepted because of this. Could be good or bad for consignors, depending.
This has not passed Congress yet, and I hear it is unlikely to. But if it does, it will basically kill the small hobby seller trying to make a few extra dollars in their spare time. Which will kill those of us who like to buy secondhand.
EDITED TO ADD:
Sorry, my bad. I confused this with the proposed law for all banks to report all transactions of $600 or more, which has NOT yet passed.
You are correct. Unfortunately. Very discouraging, but I guess the U.S. government's gots to get paid.
This article is a good explanation. https://www.cnbc.com/2021/03/26/its...g-the-irs-about-income-from-online-sales.html
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unfortunately they’ve expanded well beyond three brick and mortar stores at this point -I believe they’re up to about six or seven. My issue has nothing to do with the brick and mortar stores however- they were not even logged in at their warehouse in New Jersey.
Ah, gotcha. And obviously I haven't been keeping up. I only thought they had three stores!
Hi All! I just received an item from TRR with all the anti theft tags still attached to it! I tried everything, but impossible to take off without damaging the (very) expensive item. It looks like a black oval. I shipped it internationally, paid over 250 USD in import and customs duties. If I would ship it back to the real real I would lose over 350 USD. Has anyone had this before and got it resolved with TRR? I am beyond disappointed as I now have a useless item that triggers store alarms everywhere and on top of it it looks like I stole it if I wear it out. Any ideas how I can get this resolved? Thanks!
Wow, and I thought I'd heard it all! I can image just how frustrating this must be. I suggest you call customer service, ask them to reimburse you for all costs related to this.
Have you tried calling TRR? Normally you would have to pay return shipping if you just wanted to return it but since this is something that is their fault they should be able to provide you a way to return this at no cost to you. They would then be able to remove the anti-theft tag and send it back to you.
Another thought is if you have any close relationship with a sales associate at a store and could provide them all of your documentation that you actually paid for this item they might be able to remove it. I have no idea if anti-theft devices are unique to each store though. Possibly the sales associate would feel uncomfortable about this as well.
When I first started working in NYC, I stayed at the Twin Towers Marriott. I packed a new raincoat and when I got it out to wear, I realized one of those tags was on it. This is like 730 am and I had to go to court. Luckily, Century21 always opened really early for people to shop on their way to work. I went there, explained my problem to the guard, and they found someone who could remove it for me. Maybe a store near you uses those tags and could remove it for you? That is beyond annoying when you got it from a local store. I am sorry they screwed up.
And unless you plan to make additional purchases, don't let them try to give you a store credit instead of refunding the costs. That only helps them.
And unless you plan to make additional purchases, don't let them try to give you a store credit instead of refunding the costs. That only helps them.
Thank you all for your recommendations, I will try to go to Chanel with the purchase documentation and have the tags removed. However, I would understand if they refuse, as they could argue that the item might have been stolen at some point before it arrived at my doorstep. Frustratingly, sending it back and re-importing would double the cost for me as I would have to pay again customs and VAT duties. TRR the gift that keeps on giving... 
Has anyone sold a NWT designer purse with TRR and have any experience they can share either here or privately?
Did anyone do this in person at the store?
I bought the Chanel Medium classic flap in black caviar with GHW earlier this year from NM before the price hikes but I realize now I bought the wrong size. Tried to exchange for a Jumbo but NM was weirdly not accommodating at all
My friend suggested TRR but I found the commission scale is confusing. I was planning go in person to the store.
Thanks in advance!
Did anyone do this in person at the store?
I bought the Chanel Medium classic flap in black caviar with GHW earlier this year from NM before the price hikes but I realize now I bought the wrong size. Tried to exchange for a Jumbo but NM was weirdly not accommodating at all
My friend suggested TRR but I found the commission scale is confusing. I was planning go in person to the store.
Thanks in advance!
Hello, I have consigned bags with the Realreal in the past. You would make 80% commission for the listing if it is priced over $5,000 on their site and 70% if they price it under $5,000. (So assume 80% of their listing price). They pay about 1 month after the item has been sold (even though handbags are final sale, they wait to make sure there is no return).
TRR is now doing direct buy outs so they may offer to purchase it from you immediately. You could also go with consignment as well and might get more if it sells quickly.
I'd submit photos to at least a couple other places first though, to get a sense of where the market is on new m/l classic flaps in black caviar. Try Fashionphile, Ann's Fabulous Finds and Yoogis Closet. They all will make you a direct buy out offer.