For those of you who have replaced turnlock hardware, are there any special tricks you like to use?
Also, I contacted Coach customer service about a new lock and they asked for my bag's serial #, but I'm worried they won't give me one since my bag's number is pre-1994 and some other comments here have said that Coach claims they can't authenticate it and won't send the hardware. Is this true? Would I be out of line sending a "legit" serial number with the post-1994 style number?
I requested a new turn-lock for a vintage Willis and received it within a few weeks. I think they just want to make sure you get the appropriate style? This was just a couple of months ago so I'm thinking it should work out for you as well? It came with replacement instructions and is actually pretty easy to do. Good luck!
Me too. I think if you tell them it's early vintage, what style, and maybe even send a picture of the bag, they will send the right turn lock.
I've used a very small flat head screwdriver to pry up the tabs on the old turnlock. Go slowly and work each tab a little at a time; be careful to avoid gouging the leather. My work surface is a wooden board covered with a towel. Installing the new lock, the trickiest part is getting the tabs to bend all the way down tightly so the ends don't stick up. Good luck!