Usually using a metal polish (and lots of Q-tips and patience) will remove the dark marks on hardware. I prefer Wenol metal polish. You can buy it online or sometimes at auto supply stores - but there are other popular brands. Good luck!
Coach Rehab and Rescue Club
- Thread starter greenpixie
- Start date
Usually using a metal polish (and lots of Q-tips and patience) will remove the dark marks on hardware. I prefer Wenol metal polish. You can buy it online or sometimes at auto supply stores - but there are other popular brands. Good luck!
Hi all, I'm in the process of rehabbing an old Coach Court bag and waiting for it to dry. I decided to call Coach's head office to get the missing hangtag replaced while waiting. They said that they don't have hangtags for my bag model and were sorry they couldn't help. I thought they gave out generic gold ones if they didn't have a specific bag's hangtag? Did they stop doing that?
I called customer service for the same and was told they would send me complimentary gold ones. I haven't received anything yet. I think I called about 2 weeks ago.
I called one week ago and was told that they would send out three per customer. They would try to match the leather of your bag, unless they were unable. If it was a limited edition and discontinued, or vintage, they may not be able to. In that case, they would send a metal tag to match the hardware of your bag. But, I have also been finding a big variance in what different customer service reps say and their level of knowledge. I have found Coach Customer Service very helpful, and I am really very appreciative of Coach! Many of their reps are new and just learning. We are getting something for free after all.
I emailed Coach with a list of six bags that needed replacement tags, and they responded that they now have a limit of three tags per customer per year. They sent tags for the first three bags on my list- a British Tan tag for a BT bag and two brass ones for other bags.
Just a little funny story. I was at Goodwill today looking at the bags but I didn't buy anything. As I was walking past a display of belts I overheard 2 men talking. One was a customer and the other was an employee.
The customer was holding a silver chain with lobster claw fasteners at either end and asking "What the heck is this? It isn't a belt!" and the employee said "I don't know what it is, what on earth could you do with something like this?" So I butted in and said "it's a purse strap!" and they both looked at me and said in surprised voices "Oh!"
I took a look at the strap and it was kind of flimsy so I walked away, but I was amused by the 2 guys trying to figure out a function for an obvious bag strap!
The customer was holding a silver chain with lobster claw fasteners at either end and asking "What the heck is this? It isn't a belt!" and the employee said "I don't know what it is, what on earth could you do with something like this?" So I butted in and said "it's a purse strap!" and they both looked at me and said in surprised voices "Oh!"
I took a look at the strap and it was kind of flimsy so I walked away, but I was amused by the 2 guys trying to figure out a function for an obvious bag strap!
Thank you for posting this! I have Odorzout, too, but now I think I have been using too much. I will try your teaspoon method and compare. An experiment [rubs hands together with glee]
Another good clue that a bag has been shoe polished... when it's sold with a *partial* jar of Meltonian [emoji23]
http://www.ebay.com/itm/like/122613...9255-0%26rvr_id%3D1265096654071&ul_noapp=true
http://www.ebay.com/itm/like/122613...9255-0%26rvr_id%3D1265096654071&ul_noapp=true
To be fair, I think I remember reading Meltonian isn't technically a shoe polish but I got a chuckle, too. I appreciate truth in advertising!