It is very easy. Sometimes Coach might do it. Don't tell you bought it on Tradesy.Thanks to you and Ravvie99 for the replies! I took it to a jewelers and they told me they couldn't fix it. I've never repaired a bag before so I'm nervous that it won't turn out nicely.
Would it be easy to replace the hardware? I'm stopping by the Coach Outlet tomorrow but if they won't replace it, I found this site: http://sceckert.myshopify.com/collections/replacement-hardware-for-coach-bags-and-briefcases
Would it be easy to replace? I've never done it. What tools would I need?
The site you linked is a perfect place to buy replacement hardware that matches.