Coach Legacy Ali - problem with turnlock

peace43

O.G.
Nov 22, 2006
5,935
25
USA
I bought the Ali (in black) but had to return it since the turnlock fell off the purse after only 2 weeks!! I had also seen the same problem occur when I was looking at the purse at a Nordstroms (before I bought the Ali at the Coach store). Has anyone had a problem with the turnlock falling off the purse? I really loved the purse, but I was disappointed when this problem occured.

I would love to buy the Ali but I'm afraid that the turnlock would fall off again at some future date and then it might cost a small fortune to fix later on at the Coach store (assuming the problem occurs after any warranty expires on the purse).

Anyone had this problem?

Thx!
 

Bo Regard

Member
Oct 22, 2006
116
0
I saw a leather legacy shoulder tote at the outlet with a missing turnlock. I hope its not an ongoing problem because I plan to get one for christmas. I wouldn't want to have that happen down the road.
 

cdpug

Member
Oct 14, 2006
188
0
Mine did that - turnlock just dropped off in my hand. I was told there was a defective batch. Got a new replacement. Seems to be fine, however, I do not use the turnlock as much as I used to!
 

willowsmom

O.G.
Jul 31, 2006
3,744
4
I've heard about this problem, but just take it to a store and Coach will definitely fix it for you for free.
 

ms-whitney

shopaholic
Sep 6, 2006
5,935
5
Mine did that - turnlock just dropped off in my hand. I was told there was a defective batch. Got a new replacement. Seems to be fine, however, I do not use the turnlock as much as I used to!
aw. no fret! it should not fall off anymore

:smile: i still use mine just as much as i did before, but i admit, when i first got it i just turned it for fun, now i'm over it.

but i'm not worried because as soon as it breaks off again, i'll just send it in for repairs or have them ship me a new one.

it's not suppose to do that, it's like if a zipper keeps opening and closing...it's not suppose to fall off.