COACH Hall of Shame - Post Coach fakes here!

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#5,093
BeenBurned said:
That's exactly the response I got from Crystal 2 weeks ago after letting them know that both Coach keychains (one of which was sold) were fake.

The sad thing is that because TRR doesn't care, they are missing out on FREE help from those of us who are willing to share our expertise in order to keep a safe site. (Some of the authentication brands here won't help sites or sellers but the Coach authenticators will do so.)

So instead, TRR pays (?) their "team of luxury experts guided by our Director of Authentication & Brand Compliance" for what? Their lack of knowledge? The NON-expertise?
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Hyacinth said:
What's even more disgusting is that it's NOT a recent thing and we're NOT the only ones who have complained. TheRealReal obviously doesn't GAS .Google "therealreal selling fakes" and check out some of the other complaints:

https://www.racked.com/2018/1/23/16919328/the-realreal-fakes
("... you can find discussions of fakes on The RealReal dating back to 2012 on the Purseblog forum...")

https://www.lollipuff.com/blog/290/fakes-on-therealreal

https://www.bbb.org/greater-san-fra...an-francisco-ca-460621/reviews-and-complaints

and just some of the problems tPF members have had:
https://forum.purseblog.com/threads/therealreal-opinions.774120/page-6
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UPDATE: Previous posts were from March 28 and to date (now at 9 days), The RealReal still has NOT removed the listing of the fake Coach bag for which some poor sucker got ripped off for $55.

Nor have they removed the listing that ended up being sold for $50 for the fake Coach keychain.

My previous message in response to my letting TRR know about the fake keychains was from CRYSTAL at The RealReal.

My more recent message in response to my letting TRR know about the fake handbag was from LINDA Z. at The RealReal. (One must assume that based on the fact that the listings are still viewable, their "authenticity team" deemed them as genuine.

"Hello xxxx,

Thank you for your inquiry and for shopping with The RealReal.

We have forwarded this information over to our Authenticity team.

Authenticity is the cornerstone of The RealReal. We staff in-house professionals including gemologists, horologists, art appraisers and apparel experts that ensure every item sold is 100% authentic and in beautiful condition.

All items are put through a multi-point, brand-specific, authentication process by a team of luxury experts guided by our Director of Authentication & Brand Compliance. During this inspection process, we validate appropriate brand markings, date codes, serial tags and hologram stickers as applicable. Each item passes through our strict authenticity test before it is curated into daily sales.

Our main goal is for our customers to be satisfied with their purchase and we would like to work on getting you there.

Please let us know if you have any additional questions or concerns.

Regards,

Linda Z.
The RealReal
Customer Service Representative
 
#5,098
BeenBurned said:
UPDATE: Previous posts were from March 28 and to date (now at 9 days), The RealReal still has NOT removed the listing of the fake Coach bag for which some poor sucker got ripped off for $55.

Nor have they removed the listing that ended up being sold for $50 for the fake Coach keychain.

My previous message in response to my letting TRR know about the fake keychains was from CRYSTAL at The RealReal.

My more recent message in response to my letting TRR know about the fake handbag was from LINDA Z. at The RealReal. (One must assume that based on the fact that the listings are still viewable, their "authenticity team" deemed them as genuine.

"Hello xxxx,

Thank you for your inquiry and for shopping with The RealReal.

We have forwarded this information over to our Authenticity team.

Authenticity is the cornerstone of The RealReal. We staff in-house professionals including gemologists, horologists, art appraisers and apparel experts that ensure every item sold is 100% authentic and in beautiful condition.

All items are put through a multi-point, brand-specific, authentication process by a team of luxury experts guided by our Director of Authentication & Brand Compliance. During this inspection process, we validate appropriate brand markings, date codes, serial tags and hologram stickers as applicable. Each item passes through our strict authenticity test before it is curated into daily sales.

Our main goal is for our customers to be satisfied with their purchase and we would like to work on getting you there.

Please let us know if you have any additional questions or concerns.

Regards,

Linda Z.
The RealReal
Customer Service Representative
Click to expand...
She must know another seller who puts his bags through multiple authentification processes that results in the posting of fakes.
 
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