COACH Hall of Shame - Post Coach fakes here!

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#5,072
BeenBurned said:
NOT surprisingly, no response was received from either Crystal or anyone else from THEREALREAL - TRR - The Real Real -- and the fake Coach bag was sold to some unsuspecting buyer.

I do NOT recommend TRR. They don't care about their customers and all they seem to care about is the almighty buck.
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I reported this bag the day I saw it and all I got back was this. I fail to see how this bag would pass any authenticity inspection.

“Thank you for your inquiry. Authenticity is the cornerstone of The RealReal. We staff in-house professionals including gemologists, horologists, art appraisers and apparel experts that ensure every item sold is 100% authentic and in beautiful condition.

All items are put through a multi-point, brand-specific, authentication process by a team of luxury experts guided by our Director of Authentication & Brand Compliance. During this inspection process, we validate appropriate brand markings, date codes, serial tags and hologram stickers as applicable. Each item passes through our strict authenticity test before it is curated into daily sales.

Feel free to contact us if there is anything we else we may assist you with.”
 
#5,075
Minerva_Mermaid said:
I reported this bag the day I saw it and all I got back was this. I fail to see how this bag would pass any authenticity inspection.

“Thank you for your inquiry. Authenticity is the cornerstone of The RealReal. We staff in-house professionals including gemologists, horologists, art appraisers and apparel experts that ensure every item sold is 100% authentic and in beautiful condition.

All items are put through a multi-point, brand-specific, authentication process by a team of luxury experts guided by our Director of Authentication & Brand Compliance. During this inspection process, we validate appropriate brand markings, date codes, serial tags and hologram stickers as applicable. Each item passes through our strict authenticity test before it is curated into daily sales.

Feel free to contact us if there is anything we else we may assist you with.”
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That's exactly the response I got from Crystal 2 weeks ago after letting them know that both Coach keychains (one of which was sold) were fake.

The sad thing is that because TRR doesn't care, they are missing out on FREE help from those of us who are willing to share our expertise in order to keep a safe site. (Some of the authentication brands here won't help sites or sellers but the Coach authenticators will do so.)

So instead, TRR pays (?) their "team of luxury experts guided by our Director of Authentication & Brand Compliance" for what? Their lack of knowledge? The NON-expertise?
 
#5,077
BeenBurned said:
That's exactly the response I got from Crystal 2 weeks ago after letting them know that both Coach keychains (one of which was sold) were fake.

The sad thing is that because TRR doesn't care, they are missing out on FREE help from those of us who are willing to share our expertise in order to keep a safe site. (Some of the authentication brands here won't help sites or sellers but the Coach authenticators will do so.)

So instead, TRR pays (?) their "team of luxury experts guided by our Director of Authentication & Brand Compliance" for what? Their lack of knowledge? The NON-expertise?
Click to expand...

What's even more disgusting is that it's NOT a recent thing and we're NOT the only ones who have complained. TheRealReal obviously doesn't GAS .Google "therealreal selling fakes" and check out some of the other complaints:

https://www.racked.com/2018/1/23/16919328/the-realreal-fakes
("... you can find discussions of fakes on The RealReal dating back to 2012 on the Purseblog forum...")

https://www.lollipuff.com/blog/290/fakes-on-therealreal

https://www.bbb.org/greater-san-fra...an-francisco-ca-460621/reviews-and-complaints

and just some of the problems tPF members have had:
https://forum.purseblog.com/threads/therealreal-opinions.774120/page-6
 
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