I just want to share an interesting
Coach story about a bag charm!
I have been desperately wanting the Rainbow rocket bag charm for months, but the Coach site is sold out. I actually contacted them once before and asked if they had any, and they had none.
There is this person on eBay selling one for $149, which is more than I want to pay because they retailed for $95 and last sold on sale for $47.50. I asked her if she was willing to go down in price and she said no, because the retail was $149.
I got on the Coach site and talked to chair customer service via chat to ask what the original price was. They said $95. While I was there with them, I asked if they had any in stock. They said that had one!
I called to place my order and the customer service person saif that the produce didn't even exist, which was quite wierd to me. She searched every which way and could not find it in their system at all. Like it was just not real.
Meanwhile I am actually on the chat at the same exact time and the person there is telling me different info. They can find the item, and it shows they have one. I spent some time playing telephone sending messages back and forth and at some point I told them that maybe they should stop using me as an intermediary and contact each other. The chat specialist told me, "Sorry, but we are not in the same building" to which I helpfully suggested like...trying the phone.. or email... or carrier pigion?
Finally I got sent to an ambassador who ordered it for me, with no guarantees that they could actually fulfill it, as it could be damaged or maybe their inventory was wrong.
This morning I got a notification that it shipped! $47.50, much better than the $149 that the one person on eBay wants for it and I finally will have my rainbow rocket fob. YAAY!