The owner does decent work from a technical perspective, but his (and his staff's) customer service skills are deplorable!
I took 3 pairs of CLs, 2 pairs of Choos, and 1 pair of boots in for a variety of needs (e.g. soles, heel tips, a poron insert, and cleaning/polishing). When I picked up my shoes, I went over them very carefully (as anyone would). I noticed there was a nick in the patent heel cup of my CLs, the insole he replaced for me over the poron he added was crooked and wrinkly, and he hadn't wiped off his fingerprints (which was fine on the patent but left black smudges on my white python). When I pointed these things out, the owner and one of his female clerks yelled at me (in front of other customers). They told me the nick in the heel cup and black smudges on the python were my fault because I brought them worn shoes (I can assure they were not in that condition when I dropped them off). I asked him to straighten out the insole and wipe off the python.
Though they did a good enough job, I just wanted to relay my experience with Shoe Savers.