Chanel purchase history

[shortstuff3804]

Does my purchase history transfer to all Chanel stores in US? For example, I have purchase history at NM.. does it “sync” with database at Saks, stand alone?

 

[fabdiva]

The boutique was able to see my purchases at NM.

 

[Snowy95]

I think so. I purchased at NM first. Then Saks through an SA online and they were able to see my purchase history.

 

[hsiaolin]

I bought a bag from NM last month and my boutique SA was able to see. She said I've purchased a big in March and she couldn't ring another bag I wanted to purchase until April. Luckily, it was 3/31.

 

[fabdiva]

I bought a bag from NM last month and my boutique SA was able to see. She said I've purchased a big in March and she couldn't ring another bag I wanted to purchase until April. Luckily, it was 3/31.

Same thing happened to me. It was 3/30 and I had to wait until 4/1.

 

[littlepig]

Does that mean I won’t be able to purchase any SLG from boutique if I’ve bought a SLG from saks this month already?

 

[fabdiva]

Does that mean I won’t be able to purchase any SLG from boutique if I’ve bought a SLG from saks this month already?

I thought the quota only applied to handbags? I could be wrong.

 

[IrresistibleLuxe]

I understand that it’s one Chanel system and they do sync. I mainly shop at Bloomingdales, also do some shopping at Saks and boutiques. I purchased in Bloomingdales in March (1 bag and 1slg) and wanted to buy more. My SA said that she won’t be able to do that because everything is tracked now. She showed me in their computer and I saw all my purchases including saks and boutique. I understand that they are also being audited and SAs and managers don’t want to take risk and have exceptions on their record. I’m guessing some still do exceptions for special clients, I am not sure.

 

[BettyLouboo]

Chanel boutiques are all connected in the US with most of the boutiques inside Dept stores (NM, Saks, Bloomies, Nordstrom) but the only store I know that isn’t synced is Hirshleifers. So you wouldn’t be faced with purchase limits.

 

[hsiaolin]

Chanel boutiques are all connected in the US with most of the boutiques inside Dept stores (NM, Saks, Bloomies, Nordstrom) but the only store I know that isn’t synced is Hirshleifers. So you wouldn’t be faced with purchase limits.

I tried to purchase from Hirshleifers last year; however, without purchase history with them, they can't take a phone order.

 

[lindlind]

I thought the quota only applied to handbags? I could be wrong.

In the US, it’s 1 bag and 1 SLG per month.

 

[BettyLouboo]

I tried to purchase from Hirshleifers last year; however, without purchase history with them, they can't take a phone order.

Yea that’s the 2nd time I heard that which is so odd since I purchased for the first time over the phone last year for a handbag with no problem. And I recently ordered shoes from a different SA with no problems. I don’t know if it depends on the Sales associate helping you.

 

[mzbaglady1]

I think some people posted that because of extensive shipping delays and the the delayed merchandise is overlapping into new launches seems like the Sa can get permission from management to allow these purchases. Some customers have been waiting for a couple of months for their items and to be told they can't purchase an older waitlist item because of a quota to me this wouldn't be fair.

 

[A-MINI-G]

I tried to purchase from Hirshleifers last year; however, without purchase history with them, they can't take a phone order.

Do you cover the shipping fee if you get from Hirshleifers? And return only for store credit correct?

 

[hsiaolin]

Yea that’s the 2nd time I heard that which is so odd since I purchased for the first time over the phone last year for a handbag with no problem. And I recently ordered shoes from a different SA with no problems. I don’t know if it depends on the Sales associate helping you.

Lucky you. Since the SA didn't want to take my order, I give up shopping there.