In my experience, the issue is with QC and Chanel releasing bags to be sold that are defective. The issue is NOT (again, IMO) the quality/longevity of the bags that were purchased without quality issues. Not sure if this makes sense but I will try to explain below.
I would agree that it’s probably a good idea to check your bag before purchasing. I had one bad experience purchasing remotely - I was shipped a reissue with a huge crease across the front from storage issues. But, I’ve ordered remotely from the boutique 5 times and this was the only time I had an issue. The SA was great and shipped me a new one. That bag has held up great, no complaints.
All of my Chanel bags (my oldest is an 18 series purchased preloved several years ago so I can’t speak to quality prior to that) have held up great. I have enough bags that I don’t use most of them very frequently except my WOC. That one has taken a beating and still looks brand new.
I will add 2 other random thoughts:
- I agree with
@880 that different people have a different eye/tolerance for imperfections. I am not one to inspect every microscopic centimeter of my bags so I definitely have a higher tolerance generally than most
- IMO the questions about quality have gotten out of control for Chanel. I find it interesting that people are willing to accept a slouchy Birkin or Kelly out of the box (or one with a crooked/unevenly pressed stamp, etc) and chalk it up to the bags being hand made. In my observation, people are much more forgiving of Hermes, specifically (and I’ll consent that in my example, there are surely a group of people who would prefer a slouchy bag, so maybe they are happier starting out with it that way). I agree that Chanel quality of material and craftsmanship is nowhere near that of Hermes but I feel like there is a herd mentality with both houses. “All Chanel imperfections must be criticized” versus “It’s expected to have some imperfections with Hermes because it’s handmade.”
While generally Chanel probably has more issues (because they release too many defective bags to the sales floor), and Hermes truly does make their bags by hand so their imperfections may be more “excusable,” I just think the criticism has gone too far with Chanel.