which planet was this at then - because in Europe SA's are not allowed to suggest products, much less rub anything on the bags! Having said that MELTONIAN DELICATE NEUTRAL is an excellent product for lambskin, used very sparingly. Its not available in the UK but I sometimes get it from ebay sellers.
Chanel Lambskin - how do I clean it/care for it?
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which planet was this at then - because in Europe SA's are not allowed to suggest products, much less rub anything on the bags! Having said that MELTONIAN DELICATE NEUTRAL is an excellent product for lambskin, used very sparingly. Its not available in the UK but I sometimes get it from ebay sellers.
If the SA is willing to "test" a product for you then i would let them! If it screws the bag up you just dont buy it! At the very least you know the product doesnt work and wouldnt make the same mistake.
There are plenty of products that are safe to use on delicates, but there is a compromise in as much that to make the product safe for delicate leathers the strength of the cleaner has to be reduced (ie a higher water content). Usually a 3-in-1 type product is best for high end delicates, as the cleaning strength is very mild, but it will still hydrate the leather and most importantly add a much needed stain protector. With these mild products you can use them every week to make sure your protection stays tip top. The most effective one in know of in Europe is Everyday Protect by THBS.
There are plenty of products that are safe to use on delicates, but there is a compromise in as much that to make the product safe for delicate leathers the strength of the cleaner has to be reduced (ie a higher water content). Usually a 3-in-1 type product is best for high end delicates, as the cleaning strength is very mild, but it will still hydrate the leather and most importantly add a much needed stain protector. With these mild products you can use them every week to make sure your protection stays tip top. The most effective one in know of in Europe is Everyday Protect by THBS.
I never said that I was in Europe? I'm in the states for two weeks, bought the bag at Chanel store in Orlando Florida. Well the sa tested it on the shop display model and it looked ok except for the slight colour transfer. The bag I'm getting is a new piece. I don't want the sa to do anything to it cos the store can't sell the bag to me until the 29, and I'll be in ny by then, so I'm paying extra for the bag to be sent to me.
LeatherDoc do u have any recs fir a product found in the US? I'm planning to get apple conditioner.
LeatherDoc do u have any recs fir a product found in the US? I'm planning to get apple conditioner.
Just out of couriosity, will the spa clean the darkening around corners? also, what does "seal" mean? Once it is sealed, you wont get color transferred?? I am considering getting a lambskin bag but I am on the fence.
Thank you very much!
I haven't had mine sealed yet, so i cannot really answer that. But i've heard it helps. Once i am at a chanel boutique myself i will ask lots of questions and update here
i'm just wondering would light-colored(light blue) denim ruin our bags like what dark-colored denim do?
I have been avoiding bags in white or pastel colors and patent leather due to color transfer issues. But I really hope to get buy a bag in a sweet pastel color and not worry about color transfer since I wear demin everyday.
I have been avoiding bags in white or pastel colors and patent leather due to color transfer issues. But I really hope to get buy a bag in a sweet pastel color and not worry about color transfer since I wear demin everyday.
update again: was at chanel soho in nyc. Manager was totally incompetent and moronic. hAD to bear with her stupidity as i was giving two bags in for "spa". she said we dont have a spa service so i said awrite replate the gold hardware and restructure it (for my gst) she said ok. then we move on to my gold metallic luxe ligne bowler, she was clueless how to handle that. thanks to the forum i know that line was defective, anyways, the lady was like we dont fix metallics, Said "most likely it will come back lookn=ing the same" i told her nicely that this bag is defective, it started peeling in a month, i own many chanels and this is not normal etc. she said i can "take a chance". really? ok,..lets spend enormous amts of money for unusually bad service and chances....i just bought another 12p gold reissue, so im not one to exemplify or learn from my mistakes. But as far as I can afford it, id rather have an hermes than a lame version of what coco chanel meant handbags to be
I sent my light pink lambskin reissue to be cleaned by Chanel. It was returned a darker colour, the stitching is now darker than the colour of the leather and worst of all the texture of the lambskin has completely changed. They wanted to charge me $490 for the cleaning. It's so ridiculous because I feel they have ruined my bag as well. Should I ask Chanel for compensation? Has anyone had similar experiences? Or should I have been aware of what I was getting myself into?
S
xox
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^^ Where was this done? I would definitely talk to someone higher up the chain about this issue. So sorry to hear that your bag came back so different.
from the Chanel store on Castlereagh St in sydney. They said they sent it to the service centre so I trusted them that everything would be fine. Esp as I was not warned in advance that cleaning the bag would cause any changes. After reading some other threads on this forum, it seems that they must have re-dyed my bag because othe ppl's experiences with redying lambskin is that it causes the leather to harden
Chanel has offered to waive the fee of the cleaning. I just wanted to get some opinion on whether I have a right to compensation for the damage to the bag e.g. be entitled to an exchange
Thx
xox
I just phoned Chanel.com customer service, then Bev Hills and Costa Mesa Chanel, all three told me Chanel does NOT clean bags! they only re-dye them, and warned me that re-dying changes the texture and of course original color of the bag. Unfortunately my bag is light pink/peach and shows dirt on the perimeter where hands handle it and of course the bottom corners. I am at a loss! see so many posts about Chanel cleaning/refurbishing/Spa treatment for bags, this simply is not true. I am not sure what to do now, do I just keep wearing it even though the dirty spots drive me nuts or do I risk sending it in to be re-dyed and end up being unhappy 3 months down the road when I finally get it back. No more light color lambskin for me!
I have not tried this but SA recommended it to me: Cadillac leather cleaner and polisher.