Chanel F/W act 1 (20B)

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Recently had a similar issue with my new black mini rectangle. It had a slight dent in one of the front quilts. I took it back to the boutique and my SA used meltonian delicate cream on it and it actually helped a little bit. I might try that. Also- as you said, it is bound to get small scuffs once you start using it. This recently happened to me and I care about the original (very small) dent much less now.
Thanks! Yeah, that's what I keep thinking. I notice the scratch since I know exactly where it is, but it is not that obvious. I also heard about the meltonian cream and that some Chanel associates at department stores actually has it in the back to buff out their items... Someone also said that the conditioner from Lovin my bags and Handbag spa was really good. But then I also heard that your are not supposed to use anything on the bag except to rub with your fingers or buff with the white cloth that it came with. Who knows. If I keep the bag, I will definitely try one of the conditioners, probably meltonian since Chanel uses it. The boutique is 5 hours away and I am nervous about shipping back the item. I also don't have good experiences with getting the perfect bag from the mail. Last time I ordered from LV website, I ordered the same bag twice because the first one had a noticeable scratch on the leather along with glazing issues but the second one was completely asymmetrical with scuffs on the corners. So frustrating. The SA at the Chanel said that I can use the bag and if I bring it in within 5 years, they can refurbish the bag to look brand new for a small fee like $300. Maybe I will just enjoy the bag and not worry about it.... Like you said, once I start using it, I might not think about it anymore. To stressful to continue thinking about it. Next time I purchase a bag, I will not get it unless it is 100% perfect.
 
Has anyone seen the burgundy with silver hardware in real life? Does it have brown or red undertones....I've seen one picture on instagram of a WOC and I'm not sure. I didn't like the burgundy last time it came out as it was too brown.
 
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