Hello everyone:
My first time in here, but I've found the questions and replies very helpful. Now I don't know of this is the right thread (I hope it is and not making you waste your time or spamming the thread).
I've just bought a Chanel In Business Caviar Briefcase from Gilt.com, now, since the nature of the product is vintage, there are some signs of use, now, also, because of the nature (and price) it didn't include dust bag, certificate, and I notice that, for some weird (and for me suspicious) reason the hologram was removed (it's kind of worrying actually).
Now, what I'd like to know is, in the understanding that what I bought is authentic (that I truly hope it is, because it certainly looks real enough to me and I haven't found any complaint about Gilt selling replicas or fakes) can I, in the current condicion of my briefcase, approach Chanel to ask for maintenance/fixing of my briefcase?
Also, in this cases in which a vintage product was purchased and the dust bag and other accompanying items are missing, is there a way to ask Chanel to provide at least the dust bag even for a cost?
I'm really sorry if I'm asking so much, maybe I'm daydreaming, but I really love that briefcase and would love to have it fixed so it look the best it can.
Thank you guys, and if I'm in the wrong thread please tell me so I can post in the right one.
Thank you!
P.S. Do you recommend that I ask in the authentication thread for my bag to be authenticated?
