Caring for Chanel CAVIAR Leather

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I've been using my flaps for years and have never treated them. 2 of my black caviar flaps are starting to lose that *sheen* it had when I first purchased. Anyone have any suggestions with any creams I can use to bring that sheen back? Tia!
 
I’ve used Apple and Lovin My Bags products in my bags (Chanel, Balenciaga, etc) and they are all good. However, in an attempt to recover a backpack that I thought it wasn’t that good to send to Chanel for refurbishment (I barely use it), I came across Bick 4 leather conditioner. In my opinion it is not only much cheaper, but it is a better product.;)
 
My black caviar WOC had some white scuff marks/dings along the edges and rather than try anything myself, I brought it into the Chanel where I bought it. It's come back now, and the white marks are gone, in fact it looks like new... EXCEPT that the caviar seems softer and lost it's shine. Compared to my new black caviar travel wallet, you can see a big difference. Is that normal? Should I complain, or is that just a normal part of the repair process?

When I brought it in, I asked the SA if they should clean the leather and she said it would be best to do as little as possible to caviar, and to just fix the white scuffs. But I think they ended up doing something to the bag all over...

Any advice would be appreciated! thank you!
 
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