Cara Delevingne for Mulberry

[Mulberry Bush]

Cool! I'm just surprised to see the straps in canvas instead of leather especially with that price tag. Do you usually wear your bag in backpack style quite high up? How far down does the bag sit on the back if you adjust the straps to the longest?

Yes I usually wear Cara backpack style, as I need my hands free usually with two young children when we are out and about. I have taken two photos for you (bit awkward taking photos this way!), one with straps to the longest setting (on next post) and on this post how I would normally wear her. I am 5ft 1". There is nothing in my bag, so she looks a bit floppy.

 

[Mulberry Bush]

Yes I usually wear Cara backpack style, as I need my hands free usually with two young children when we are out and about. I have taken two photos for you (bit awkward taking photos this way!), one with straps to the longest setting (on next post) and on this post how I would normally wear her. I am 5ft 1". There is nothing in my bag, so she looks a bit floppy.

Here's the photo of me wearing Regular Cara with the straps on the longest setting. X

 

[bluegreys]

Has anyone purchased the Mini Cara Poppy Red Quilted Lamb Nappa? Sold out and m.com are not expecting anymore

According to M.com, the Red Mini Cara is available. At least, when I view the page I can "Add to shopping bag". http://www.mulberry.com/shop/cara-d...a-delevingne-bag-poppy-red-quilted-lamb-nappa

 

[gemj83]

According to M.com, the Red Mini Cara is available. At least, when I view the page I can "Add to shopping bag". http://www.mulberry.com/shop/cara-d...a-delevingne-bag-poppy-red-quilted-lamb-nappa

I purchased one a couple of days ago. It arrived yesterday and I was shocked by its condition if I'm honest. Scratches all over the leather, a dent in the bottom of the bag and also glue stains!! It didn't blow me away either. I complained to mulberry and but saw that another can back in stock. I ordered that one too. Hoping for a better experience tomorrow with the 2nd bag

 

[jessie_under]

I purchased one a couple of days ago. It arrived yesterday and I was shocked by its condition if I'm honest. Scratches all over the leather, a dent in the bottom of the bag and also glue stains!! It didn't blow me away either. I complained to mulberry and but saw that another can back in stock. I ordered that one too. Hoping for a better experience tomorrow with the 2nd bag

My bag has been sent away twice now because it's broken before. How did customer service treat you? I want to write a letter of complaint I've never written one before and not really sure how to go back it or anything. Did they send you a replacement or token or anything similar?

 

[gemj83]

My bag has been sent away twice now because it's broken before. How did customer service treat you? I want to write a letter of complaint I've never written one before and not really sure how to go back it or anything. Did they send you a replacement or token or anything similar?

Well, my 2nd bag came this morning and again it's in very poor condition. I've just sent them an email to gauge there response. I'm hoping for more of a personalised response as the initial email I received from them was a lot of "waffle " about returns process. Let me know how your complaint develops! I'll let you know what the response is to this 2nd limited edition bag that is faulty! There will be none left at this rate

 

[jessie_under]

Well, my 2nd bag came this morning and again it's in very poor condition. I've just sent them an email to gauge there response. I'm hoping for more of a personalised response as the initial email I received from them was a lot of "waffle " about returns process. Let me know how your complaint develops! I'll let you know what the response is to this 2nd limited edition bag that is faulty! There will be none left at this rate

I'm so sorry for the state of your second bag! It makes it seem not worth it to have to keep in contact with the stores and repairs- I felt like a hassle walking back in. I think i've read on here a couple times the same response that everybody has had- like a uniform reply. I have no idea what to write- could you give me a clue? I've never written a complaint letter before and I'm so upset- as you must be with yours. I have the large oxblood and they don't have them on the site anymore- I know they parents will notice me with a different bag as they're the ones who bought it. I wish they had the same policy as Waitrose and gave double the credit back!

 

[aerinha]

I'm so sorry for the state of your second bag! It makes it seem not worth it to have to keep in contact with the stores and repairs- I felt like a hassle walking back in. I think i've read on here a couple times the same response that everybody has had- like a uniform reply. I have no idea what to write- could you give me a clue? I've never written a complaint letter before and I'm so upset- as you must be with yours. I have the large oxblood and they don't have them on the site anymore- I know they parents will notice me with a different bag as they're the ones who bought it. I wish they had the same policy as Waitrose and gave double the credit back!

Stick to the facts in your letter. Tell them the date you received it, the date of first problem and what the problem was. Then describe contact with repairs, and let them know if you felt their response was lacking. Give date bag was sent for repair, date it came back and that they didn't contact you. Give them the date of next problem and details on what the problem was. Sum it up with mention it was a gift and then what you want. Honestly I would ask for a replacement or a full refund.

Here is a made up sample:

To Whom It May Concern:

On 12/3/14, I received a large oxblood cara bag. After only carrying the bag five times, the d-ring fell off, rendering it useless as a backpack, which was the main reason I wanted this bag. I contacted customer service on 12/10/14 and found their response was underwhelming considering Mulberry's reputation and the cost of your bags. I brought the bag to the store at (store location) on 12/13/14 and I did not hear from anyone in regards to the repair for (length of time).

On a whim I stopped at the store on 2/14/15 and my bag was ready for pick up. I was disappointed that no one contacted me to say my bag was there. I would expect better customer service when such a costly item has been found defective.

Happy to finally have my bag back, I used it for the first time since the repair in 2/15/15 and, to my dismay, it broke at a different location. The buckle from the (wherever it was from) fell off. Clearly this bag was either not properly made or there is a severe design flaw.

This bag was a gift from my parents and I would like to enjoy it for years to come. If it is possible to replace the bag in the same color and style, I would like instructions on how to complete the exchange. If that is not an option, I would like a full refund for the amount of the bag so that I may buy a quality bag from a company that will stand behind its products.

Please contact me by (insert drop dead date) or I will have my parents file a complaint under (whatever the 1979 Act is...here in the US I would be threatening them with a credit card dispute, the Better Business Bureau and bad reviews on social media including pictures of the broken bag).


***seriously though, tell your parents as the refund will likely go to their card, and tell them how worried you were about admitting their lovely gift broke.

 

[jessie_under]

Stick to the facts in your letter. Tell them the date you received it, the date of first problem and what the problem was. Then describe contact with repairs, and let them know if you felt their response was lacking. Give date bag was sent for repair, date it came back and that they didn't contact you. Give them the date of next problem and details on what the problem was. Sum it up with mention it was a gift and then what you want. Honestly I would ask for a replacement or a full refund.

Here is a made up sample:

To Whom It May Concern:

On 12/3/14, I received a large oxblood cara bag. After only carrying the bag five times, the d-ring fell off, rendering it useless as a backpack, which was the main reason I wanted this bag. I contacted customer service on 12/10/14 and found their response was underwhelming considering Mulberry's reputation and the cost of your bags. I brought the bag to the store at (store location) on 12/13/14 and I did not hear from anyone in regards to the repair for (length of time).

On a whim I stopped at the store on 2/14/15 and my bag was ready for pick up. I was disappointed that no one contacted me to say my bag was there. I would expect better customer service when such a costly item has been found defective.

Happy to finally have my bag back, I used it for the first time since the repair in 2/15/15 and, to my dismay, it broke at a different location. The buckle from the (wherever it was from) fell off. Clearly this bag was either not properly made or there is a severe design flaw.

This bag was a gift from my parents and I would like to enjoy it for years to come. If it is possible to replace the bag in the same color and style, I would like instructions on how to complete the exchange. If that is not an option, I would like a full refund for the amount of the bag so that I may buy a quality bag from a company that will stand behind its products.

Please contact me by (insert drop dead date) or I will have my parents file a complaint under (whatever the 1979 Act is...here in the US I would be threatening them with a credit card dispute, the Better Business Bureau and bad reviews on social media including pictures of the broken bag).


***seriously though, tell your parents as the refund will likely go to their card, and tell them how worried you were about admitting their lovely gift broke.

thankyou I have mentioned all of the above and asked for a solution- im aware they do not sell my bag online anymore- the large cara oxblood, only the small and regular sizes which is worrying, if they offer a replacement i will ask for it to be sent from another store. I'm surprised they didn't send an automatic email just to say theyve received the one i sent them... just a sitting waiting duck now

 

[escety]

Here's the photo of me wearing Regular Cara with the straps on the longest setting. X

Thank you for the photos! It certainly looks better with the shorter shoulder straps!

 

[gemj83]

I'm so sorry for the state of your second bag! It makes it seem not worth it to have to keep in contact with the stores and repairs- I felt like a hassle walking back in. I think i've read on here a couple times the same response that everybody has had- like a uniform reply. I have no idea what to write- could you give me a clue? I've never written a complaint letter before and I'm so upset- as you must be with yours. I have the large oxblood and they don't have them on the site anymore- I know they parents will notice me with a different bag as they're the ones who bought it. I wish they had the same policy as Waitrose and gave double the credit back!

Hi, how did you get on with Mulberry customer services? Sorry I've not replied sooner. Dpd collected both of my faulty bags today. They have said they will contact me tomorrow once they have inspected them. I dread to think of there answer. I remember a purse forum member "2manyhorses" with her drunken del rey 😂. That kept falling over too.
I would love double credit back like waitrose. Oh my could you imagine. Or a nice free bag would do nicely lol xx