The label is from Fashionphile, so they are the customer, not me. As such, they won't provide me anything additional. Fashionphile has to be the one to file a claim with UPS.
**Buying from Fashionphile** shopping experiences/questions
- Thread starter MissMcCrocodile
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I noticed they’ve been having some little sales here and there ($200 off, $500 off Hermes), like we predicted. Problem is, $500 off a five-figure bag is still too much $$$ 
I dropped off my return at UPS yesterday at 2pm (using their prepaid label). UPS tracking shows it was delivered to NJ this morning, and I see the item I sent back is already relisted on their website! In my FP account, though, it says that UPS hasn’t updated status yet. I am curious how long it will take for my credit card to be refunded. I do have my eye on something else…
I hope you are happy w the blue caviar! I have to say I have never felt the need for a Chanel backpack until I saw the pic you posted, lol!
Just wanted to share a recent experience submitting a bag for a quote as a caution to others who may be submitting an item for a quote without the "full set":
I submitted my brand new MyABC Lady Dior that I purchased back in 2020 and haven't used. When I was taking the photos and creating the listing, I couldn't find the strap. So, I wrote in the description that the bag was brand new, but only comes with the dustbag, box and authenticity card. (The strap was obviously not in any of the photos, though I did not explicitly say "does not come with strap").
I received the quote and had sat on it for a few weeks until I found the strap hanging in my closet (now I remember why... I didn't want it to wrinkle so I hung it up). So I called them and asked for an updated quote now that it will include the strap, and they told me the quote was for the bag with the strap included, and that if I sent in the bag without the strap, they would adjust the quote accordingly.
I'm glad I didn't accept the quote a couple weeks ago and send it in without the strap. So, I'd caution anyone who is selling an item without all the pieces included to be very explicit about what is/is not going to be shipped, and would suggest calling customer service before shipping to confirm your quote is for the items you'll actually be shipping.
On another note, the customer service specialist said that they don't take dustbags and boxes into consideration when creating quotes. That doesn't seem right to me, but figured I would share as that is what I was told.
ETA - I'm a big FP fan, and have sold and purchased there several times. This was the most disappointing experience I've had with them but overall I think they are a very reputable company to work with.
I submitted my brand new MyABC Lady Dior that I purchased back in 2020 and haven't used. When I was taking the photos and creating the listing, I couldn't find the strap. So, I wrote in the description that the bag was brand new, but only comes with the dustbag, box and authenticity card. (The strap was obviously not in any of the photos, though I did not explicitly say "does not come with strap").
I received the quote and had sat on it for a few weeks until I found the strap hanging in my closet (now I remember why... I didn't want it to wrinkle so I hung it up). So I called them and asked for an updated quote now that it will include the strap, and they told me the quote was for the bag with the strap included, and that if I sent in the bag without the strap, they would adjust the quote accordingly.
I'm glad I didn't accept the quote a couple weeks ago and send it in without the strap. So, I'd caution anyone who is selling an item without all the pieces included to be very explicit about what is/is not going to be shipped, and would suggest calling customer service before shipping to confirm your quote is for the items you'll actually be shipping.
On another note, the customer service specialist said that they don't take dustbags and boxes into consideration when creating quotes. That doesn't seem right to me, but figured I would share as that is what I was told.
ETA - I'm a big FP fan, and have sold and purchased there several times. This was the most disappointing experience I've had with them but overall I think they are a very reputable company to work with.
Question for you all - is the dust bag you receive with your item the one that was original to the item (if it is included in the listing)? For example, I just made my first purchase from FP and my item came with an LV dust bag, but the dust bag is the one with the brown text as opposed to the navy text and so I think the dust bag is a bit older than my item. Hope this question makes sense!
It should be the one the person sent in with it. If the seller is like me, they have a pile of dustbags and just grab whichever one fits.
Sometimes. I think FP gives you what was sent in, but perhaps the owner didn't match it correctly. I've received newer items with older dustbags and also vintage items with the newer version dustbags. The dustbag doesn't matter (according to FP). They place no emphasis on having original boxes or dustbags but only worry over authenticity of the actual item.
I always think when you're selling them an item it's also nice to include the original dust bag and box if you have them. It makes a fairly new item look even newer. If it's true that Fashionphile doesn't care about dust bags and boxes they won't be getting any more of mine. I have plenty of their (FP's) dust bags I can use to send things in. I will say when I'm buying something having the original dust bag and box does make it a bit more appealing to me, especially if it's a Gucci item with a really pretty box!
They've said it a lot--dustbags and boxes don't add any value and aren't authenticated, so they don't care if you send it or not. I've made huge efforts to send in giant LV boxes with items I've sold and when I realized they don't care (or add any $ value) I don't care anymore either -- even in the boutiques I take it without a box. If I have everything I try to send it, but it doesn't bother me to not include it either. Sometimes the boxes are just too big and finding a shipping box big enough is a pain. The FP dustbags are actually nicer than some designer brands -- fairly thick and a nice fat drawstring!
Most FP prices are exceeding retail prices. IMO those items should include the original dust bags. I received a bag without a Chanel dust bag, though the description mentioned a dust bag was included. I called FP and the CS person said, “Did you get a FP dust bag?” I said, “Yes.” And they replied, “Then you got a dust bag with it.” If you ask me, that was deceiving advertising, and kind of tacky.
can't say the same for Carlsbad - they received a buy back on Friday and until now not even checked in. I don't trust the Moonachie outlet because last year I sent in 3 high value items and they lost them for 4 weeks on their site....
I called them because I am super concerned now with the possibility of them losing the package again... so it can take up to 4 business days for the item to be checked in ... I usually use their chat function but they haven't been active there for days now.
I just can't deal with them anymore - I tried MyGemma the other day and literally received 30 mins after delivery that my items have been delivered, and a final quote response within a few hours. Probably a smaller outfit but still, Fashionphile used to be so good. Such a shame, I literally have pages of transactions with them (buying and selling).
I'm sorry that you're having issues with them. I spoke too soon posting that and I jinxed myself. I sent them two more items in a box that UPS lost and now I have to wait for the claim to go through the system for me to (hopefully) get my payout.
In the meantime, and this is CRAZY, I just got a call from a lady in Maryland. I thought it was going to be a telemarketer but it turns out it's a lady who ordered an LV pouch from Fashionphile. But instead of her getting her pouch she got a wallet that I ordered on Sunday complete with my receipt, phone number and everything. She called Fashionphile to ask them what to do about the package that was meant for me coming to her. Then she called me as a courtesy to let me know that she has my wallet and they're having her send it back to them. In the meantime I may be getting an LV pouch in the mail that was meant to go to her. But I'm farther away so it's going to take a couple more days! I get that mix-ups can happen, and it's easy enough to put the wrong label on a package. I guess on the bright side at least they were comparably priced items. I would be super freaked out if I ordered a diamond ring and got a makeup pouch.
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Update: I called Fashionphile and let them know that my item had been switched with someone else's and I knew I was about to get someone else's package. To her credit, the lady I was speaking with was able to immediately iron out the situation. She emailed me an overnight return label for the package when it arrives here. She also promised me when they received my wallet back from the lady in Maryland they would overnight it to me. And they gave me a $75 gift card.
I have been buying and selling with Fashionphile since 2015. I have bought several items from them and sold over $15,000 in merchandise to them over the years. I have never had a problem with anything I have sold to them until yesterday. I sent in 2 Gucci bags to sell. I received an email from them saying that one of the bags a Gucci Babouska clutch they are saying is not authentic. In a follow up email I received from their authentication department they said that they noted inconsistencies with the hardware used, as well as incorrect font style, and designer id. Therefore they are saying the bag is not authentic. I called customer service since I have never had this happen before. They informed me that I now have a selling ban on my account because of this.
I purchased the bag from a reputable seller on Etsy. She has all 5 star reviews and sells only Gucci items. She had a certificate of authenticity from an online authenticator. Fashionphile charged me $75 and is now banning me from ever selling again. I would never willing sell something that was not authentic. I am so upset that this has happened. I have sold them over $15,000 in authentic merchandise over the last several years. Some really nice pieces. I then have this one issue where I legitimately believed the bag to be authentic and they are banning me. I asked them to look at my account history and all that i have bought and sold to them in the past and to reconsider the ban. I have not heard anything back from them yet on this. Now though I'm not sure I really want to sell to them again after this.
I went back to seller who says she only sells authentic items and that authenticator service confirmed the bag to be authentic. She will not do any refund/return for me. I contacted the authenticating company and they stand by that the bag is authentic.
I am at a loss of what to do. I cannot get a refund from the seller. My only other option is to go to Paypal to dispute the charge to get my money back. I am wondering if I should use another authentication service and also have it authenticated here on the PF as well. I looked online and some people have had similar experiences where they know the bag is real, they even purchased it directly from the actual store and Fashionphile still said it was not authentic and charged them the $75.
The authentication Department at Fashionphile responded to one of my emails asking for the payment receipt for the bag. They said they would consider refunding the $75 if I could show I purchased from a reputable seller. I sent over my online payment receipt, as well as the pictures from the listing, and the certificate of authenticity.
I am so upset that this has happened. I want to get my money back if the bag is not real but is there a chance that Fashionphile is wrong and my bag is indeed authentic?
Can anyone offer me some advice on what to do? I am waiting for Fashionphile to send me the bag back. I just got the return email confirmation with the tracking number. I paid them the $75. I don't know if they will refund me it or not and they have not answered me on the ban. I understand as a company their position with fake items (if they are fake) but this is the only time I have ever had in issue in 7 years and over $15k in merchandise sold.
I am at a loss as to what to do. Any advice would be greatly appreciated!
I purchased the bag from a reputable seller on Etsy. She has all 5 star reviews and sells only Gucci items. She had a certificate of authenticity from an online authenticator. Fashionphile charged me $75 and is now banning me from ever selling again. I would never willing sell something that was not authentic. I am so upset that this has happened. I have sold them over $15,000 in authentic merchandise over the last several years. Some really nice pieces. I then have this one issue where I legitimately believed the bag to be authentic and they are banning me. I asked them to look at my account history and all that i have bought and sold to them in the past and to reconsider the ban. I have not heard anything back from them yet on this. Now though I'm not sure I really want to sell to them again after this.
I went back to seller who says she only sells authentic items and that authenticator service confirmed the bag to be authentic. She will not do any refund/return for me. I contacted the authenticating company and they stand by that the bag is authentic.
I am at a loss of what to do. I cannot get a refund from the seller. My only other option is to go to Paypal to dispute the charge to get my money back. I am wondering if I should use another authentication service and also have it authenticated here on the PF as well. I looked online and some people have had similar experiences where they know the bag is real, they even purchased it directly from the actual store and Fashionphile still said it was not authentic and charged them the $75.
The authentication Department at Fashionphile responded to one of my emails asking for the payment receipt for the bag. They said they would consider refunding the $75 if I could show I purchased from a reputable seller. I sent over my online payment receipt, as well as the pictures from the listing, and the certificate of authenticity.
I am so upset that this has happened. I want to get my money back if the bag is not real but is there a chance that Fashionphile is wrong and my bag is indeed authentic?
Can anyone offer me some advice on what to do? I am waiting for Fashionphile to send me the bag back. I just got the return email confirmation with the tracking number. I paid them the $75. I don't know if they will refund me it or not and they have not answered me on the ban. I understand as a company their position with fake items (if they are fake) but this is the only time I have ever had in issue in 7 years and over $15k in merchandise sold.
I am at a loss as to what to do. Any advice would be greatly appreciated!