**Buying from Fashionphile** shopping experiences/questions

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#4,804
My question, if anyone knows. I have an item on layaway and just submitted an item for a quote. The quote was good so I'm planning to sell it - if I take the 10% store credit can it get applied to my layaway purchase? Has anyone done this?
 
#4,806
My LV came today from Fashionphile and it is IMMACULATE. I can't find a single thing wrong with it at all. Nothing on the interior, the brass is all perfect, not the slightest scratch. It smells divine. I saw one identical to it post right after I bought this one and it was several hundred more so I checked out the condition and it only had one less comment than mine did. I can't imagine how it would be in better shape than this one. If it came in an LV box I'd have no clue it wasn't brand new. So happy with it! They even sent it in a Fashionphile dust bag with the original LV dustbag tucked inside the bag itself. Now I have an extra!
 
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#4,807
Brigittew1 said:
I have been reading all of the great information on this forum but have never posted. I recently decided to sell my Birkin 35 Black Togo with GHW. The bag is too large for me and I wasn’t using it. I decided to get quotes from Fashionphile, Ann’s, Yoogi’s and a local retailer Radcliffe. Fashionphile ended up being the highest quote.
I am super nervous about shipping such an expensive bag after reading stories of bags getting lost via UPS or FedEx. I called FP and they did confirm that the packages are insured for the buyout value but I am not sure if that is true. I was weighing shipping versus dropping off to my local Neiman Marcus. I did search online for information on this process and couldn’t find anything, so I thought this information may help someone else.
I did drive about 45 minutes from my house to Neiman Marcus in Tysons Corner, VA. I also traded texts with a woman named Nancy who was super helpful at answering questions before hand. She unfortunately wasn’t working the day I dropped my bag off.
They just have a small desk in the corner on the first floor past the gift department. There weren’t any FP signs or anything. I did meet a woman there who checked my bag in and gave me the tracking information. I also received an immediate email from FP saying my bag was accepted. They package the bag for you and just take to it the back once accepted. It was quick. I felt with the item in their hands, they are more responsible at that point/ insurance wise. For 2 days the tracking didn’t update. I did speak with Nancy who said the shipping department had processed my bag and the tracking would update last night. They ship pallets of bags out. So it isn’t my individual bag but a pallet of bags going to Fashionphile. Crazy. The tracking did update last night and says it will arrive in CA on 6/30. I hope this process goes smooth. Still very nervous
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Hi there! How long did it take for FP to pay you? I dropped off a bag at my local neimans last week and it arrived there on the 10th and still havent heard back. Im getting paranoid. Did you have anything printed out from Fashionphile prior to dropping off? Or you just took your bag to Neimans and they took care of the rest?- coz this is what happened to me. I selected drop off at my local neimans and received a drop off confirmation to head to neimans to drop off and when i get to the neiman’s FP desk they took my bag and let me take a picture of the shipping label with tracking number.
 
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#4,808
Hello everyone. I dropped off a Mini pochette at My local neiman’s on the 5th of this month (August) it was delivered on the 10th to Fashionphile and havent heard anything about it yet. No confirmation, no acceptable or check in and no payment. Im worried that it might be lost in their processing :sad: this is the first time I used Neiman’s to send items for Fashionphile, I usually use their free label but they do not offer one on qoutes below $1000 from Hawaii and this one was only qouted for $550. So I chose to dropped off at my Local Neiman’s marcus on Fashionphile website then I received a confirmation email of drop off that have instruction on how to proceed stating to take your item to Neiman’s. So I did and received a confirmation of my drop off, i was able to take a picture of the shipping label with the Fedex tracking number. Im getting paranoid coz ive shipped several times to Fashionphile using their free UPS label and it only took them few days to pay me. Whats getting me paranoid is when I chose the drop off option when I accepted the qoute There was no document that I had to print and drop off at Neiman’s with my item so how can Fashionphile pay me if they dont know who to pay? What i dont know tho is if Neiman’s have their own slip they include in the package. Im worried sick :sad: and I think I saw my mini pochette already listed on their website and have sold sometime around last night or this morning :(. I sent an email asking the customer service about the status and hasnt received any response just yet.
 
#4,809
waimanalo18 said:
Hello everyone. I dropped off a Mini pochette at My local neiman’s on the 5th of this month (August) it was delivered on the 10th to Fashionphile and havent heard anything about it yet. No confirmation, no acceptable or check in and no payment. Im worried that it might be lost in their processing :sad: this is the first time I used Neiman’s to send items for Fashionphile, I usually use their free label but they do not offer one on qoutes below $1000 from Hawaii and this one was only qouted for $550. So I chose to dropped off at my Local Neiman’s marcus on Fashionphile website then I received a confirmation email of drop off that have instruction on how to proceed stating to take your item to Neiman’s. So I did and received a confirmation of my drop off, i was able to take a picture of the shipping label with the Fedex tracking number. Im getting paranoid coz ive shipped several times to Fashionphile using their free UPS label and it only took them few days to pay me. Whats getting me paranoid is when I chose the drop off option when I accepted the qoute There was no document that I had to print and drop off at Neiman’s with my item so how can Fashionphile pay me if they dont know who to pay? What i dont know tho is if Neiman’s have their own slip they include in the package. Im worried sick :sad: and I think I saw my mini pochette already listed on their website and have sold sometime around last night or this morning :sad:. I sent an email asking the customer service about the status and hasnt received any response just yet.
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Their check in and processing times have been much slower lately. I sent a bag to New Jersey and it arrived on the 4th but didn't actually get checked in for processing until about 5 days later. It takes about a week now if it's over the weekend. I just got a new survey from them on their site wanting a few words to describe them and I wrote "Slow. Slow to ship, slow to process items. Slow to answer the phones." Hopefully they'll get the message. ;)
 
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