Buyer doesn't want to pay customs charges. Please help!

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#211
Am I the only one who had to use dictionary.com to fully understand the buyer's messages?

:shame:

Ok, back to reading...I was on page 8 of the thread but had to post after reading the plenitude of tête-è-tête in the buyer's messages. (Yeah, I know. I'm wicked smart.)

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Never mind, after reading past page 8 I saw that I was not alone on the dictionary.com thing LOL
 
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#212
Just for fun, let's see how one of the buyer's messages would have sounded...

as a Redneck:
It is quite interestin' how yo' complain about th' futility of th' back an' fo'th yet corntinue an' grow it. Ms. Abramson, please be aware thet while yo' may haf convinced yo'seff thet yer th' wronged party, it is ah who has paid yo' money in fine faif an' ah who is now outta thet money as fine as th' item ah bid on, as enny fool kin plainly see.

Note also thet it is bindin' upon yo' as th' seller -not upon me as th' buyer- t'clarify unclear terms of sale, an' ah will take no responsibility fo' meanin's inferred o' intenshuns misinterpreted, cuss it all t' tarnation. Havin' said thet, ah's quite aware thet misunnerstan'in's sech as this hyar do, fum time t'time, arise. Thet's quite acceppable. Whut in tarnation ah take great offense at an' will not accepp, howevah, is bein' addressed discourteously an' corndexcendin'ly. It'd haf benefited yo', in tryin' t'retch a friendly cornclushun t'this affair, t'have maintained a li'l bit of civility when co'respondin' wif me.

To thet ind, please stop communicashuns until th' item's return, as enny fool kin plainly see. Thank yo'.
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as Elmer Fudd:
It is qwite intewesting how you compwain about the futiwity of the back and fowf yet continue and gwow it. Ms. Oh, dat scwewy wabbit! Abwamson, pwease be awawe that whiwe you may have convinced youwsewf that you'we the wwonged pawty, it is I who has paid you money in good faif and I who is now out of that money as weww as the item I bid on, uh-hah-hah-hah.

Note awso that it is binding upon you as the sewwew -not upon me as the buyew- to cwawify uncweaw tewms of sawe, and I wiww take no wesponsibiwity fow meanings infewwed ow intentions misintewpweted. Having said that, I'm qwite awawe that misundewstandings such as this do, fwom time to time, awise. Dat's qwite acceptabwe. What I take gweat offense at and wiww not accept, howevew, is being addwessed discouwteouswy and condescendingwy. It wouwd have benefited you, in twying to weach a fwiendwy concwusion to this affaiw, to have maintained a wittwe bit of civiwity when cowwesponding wif me.

To that end, pwease stop communications untiw the item's wetuwn, uh-hah-hah-hah. Dank you.
Click to expand...

in Jive:
It be quite interestin' how ya' complain about da damn futility uh de back and fo'd yet continue and grow it. Man! Ms. Abramson, please be aware dat while ya' may gots convinced yo'self dat youse de wronged party, it be I who gots paid ya' bre'd in baaaad faid and ah' who be now out uh dat bre'd as well as de item ah' bid on. 'S coo', bro.

Note also dat it be bindin' downon ya' as de sella' -not downon me as de stealer- t'clarify unclear terms uh sale, and ah' gots'ta snatch no responsibility fo' meanin's inferred o' intenshuns misinterpreted. Havin' said dat, I'm quite aware dat misdig itin's such as dis do, fum time t'time, arise. Dat's quite acceptable. Whut ah' snatch great offense at and gots'ta not accept, however, be bein' addressed discourteously and condescendin'ly. Slap mah fro! It would gots benefited ya', in tryin' t'reach some homeyly conclusion t'dis affair, t'have maintained some little bit uh civility when co'respondin' wid me.

To dat end, please stop communicashuns until de item's return. 'S coo', bro. Dank ya'.
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in Cockney:
It is quite interestin' 'ow yer complain about the futility of the back and forff yet continue and grow it. Ms. Abramson, please be orare that wile yer may 'ave convinced yorself that yor the bloomin' wronged knees-up, right, it is I 'oo 'as paid yer brass in good faiff and I 'oo is now out of that brass as well as the item I bid on.

Note also that it is bindin' upon yer as the seller -not upon me as the bloomin' buyer- ter clarify unclear terms of sale, right, and I will take no responsibility for meanings inferred or intentions misinterpreted. Havin' said that, I'm bloody well quite orare that misunderstandings such as this do, right, from time ter time, right, arise. That's quite acceptable. Wot I take great offense at and will not accept, however, is bein' addressed discourteously and condescendingly. It would 'ave benefited yer, in tryin' ter reach a chinaly conclusion ter this affair, to 'ave maintained a wee bit of civility wen correspondin' wiv me.

To that end, please put the mockers on communications until the chuffin' item's return. Thank yer.
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Hacker:
OIT IS Qu1TE INTERESTING HJOW UCOMLPA1N ABOT THR FUTILITY OF THE BAX0R NADF ORTHH YET COnTINUeA ND GOrW IT!!!!!!!!!!!!!!!!!1 you suck!!!!!!!!!!!!11~ Ms!!!!!!!!!!!!11~~~~ llolollol.. ABRMASON, P7Z BE AWR THAT WHILE YPOU MaY HAVE CONVINCED YoURESELF THAT UR THE WORNGED PARTY, 1T SI I \\\\////\\\\////H0 AHS P4ID Y0I MONEY IN GOOd SAITH ANd I WHO SI NOW OUT OOF THATR M0NEY AS WELL AS THE IET/\/\ I BOD ON!!!!!!!!1~~~

NOTE ASLO THAT IT SI BINDING uPON U AS TEH sELLAR -N0T UPON ME AS THE BUYER- To CLARIFY UNCLEAR TERM S0 SALE, AD IWILL TAKe NO REDSPONSIGILITYY FRO /\/\EANINGZ INF4RRED OR iNTENTIOSN MISINTERPRETED... LLOLOLOOLOLLOLO h avi|\|g said thaT,i "m qiute aware that muisunderstandings suuch As this do, from tinme t otime, ar1se!!!!!!!!!!!!!!!!!!!!!!!!~~~ that"s quitye accept4bl3,, tHEIR IS A RATOI D0NT RIPE ME OFF WHATT I TAKEG R8 OFFDESN3 TA AND WILL NOT ACC3PT, HOWE\/AR, S BIENG ADDRESS3DD 1SCOUTREOUSLY AD CO|\|DEDCENDSINGLY it wiuld have b3nefited you, iN trying to reacja dopdly ionclusion to tihs affair, to ahve maintain3d a litt7e bit off civiluty whemn cxorresPondnig wuth me

to thate nd, plz stop c0mmunicAtoins until tEh item's return. OOLOLOLOLOL~~ htanx!!!!!!!!!1~~~~~ OOOL~~~
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as the Swedish Chef:
It is qooeete-a interesteeng hoo yuoo cumpleeen ebuoot zee footeelity ooff zee beck und furt yet ****eenooe-a und groo it. Um de hur de hur de hur. Ms. Um gesh dee bork, bork! Ebremsun, pleese-a be-a evere-a thet vheele-a yuoo mey hefe-a cunfeenced yuoorselff thet yuoo're-a zee vrunged perty, it is I vhu hes peeed yuoo muney in guud feeet und I vhu is noo oooot ooff thet muney es vell es zee item I beed oon. Bork bork bork!

Nute-a elsu thet it is beending upun yuoo es zee seller -nut upun me-a es zee booyer- tu clereeffy uncleer terms ooff sele-a, und I veell teke-a nu respunseebility fur meuneengs infferred oor intenshuns meesinterpreted. Bork bork bork! Hefeeng seeed thet, I'm qooeete-a evere-a thet meesoonderstundings sooch es thees du, frum teeme-a tu teeme-a, ereese-a. Thet's qooeete-a eccepteble-a. Vhet I teke-a greet ooffffense-a et und veell nut eccept, hooefer, is beeeng eddressed deescuoorteuoosly und cundescendeengly. Bork bork bork! It vuoold hefe-a beneffeeted yuoo, in tryeeng tu reech a freeendly cunclooseeun tu thees effffeur, tu hefe-a meeenteined a leettle-a beet ooff ceefility vhee currespundeeng veet me-a.

Tu thet ind, pleese-a stup cummooneeceshuns unteel zee item's retoorn. Bork bork bork! Thunk yuu. Hurty flurty schnipp schnipp!
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and last, but not least - Pig Latin:
Ityay isyay uiteqay interestingyay owhay youay omplaincay aboutyay ethay utilityfay ofyay ethay ackbay andyay orthfay yetay ontinuecay andyay owgray ityay. msay. Abramsonyay, easeplay ebay awareyay atthay ilewhay youay aymay avehay onvincedcay yourselfay atthay you'reay ethay ongedwray artypay, ityay isyay Iyay owhay ashay aidpay youay oneymay inyay oodgay aithfay andyay Iyay owhay isyay ownay outyay ofyay atthay oneymay asyay ellway asyay ethay itemyay Iyay idbay onyay.

Otenay alsoyay atthay ityay isyay indingbay uponyay youay asyay ethay ellersay -otnay uponyay emay asyay ethay uyer-bay otay arifyclay unclearyay ermstay ofyay alesay, andyay Iyay illway aketay onay esponsibilityray orfay eaningsmay inferredyay oryay intentionsyay isinterpretedmay. Avinghay aidsay atthay, I'myay uiteqay awareyay atthay isunderstandingsmay uchsay asyay isthay oday, omfray imetay otay imetay, ariseyay. At'sthay uiteqay acceptableyay. Atwhay Iyay aketay eatgray offenseyay atyay andyay illway otnay acceptyay, oweverhay, isyay eingbay addressedyay iscourteouslyday andyay ondescendinglycay. Ityay ouldway avehay enefitedbay youay, inyay yingtray otay eachray ayay iendlyfray onclusioncay otay isthay affairyay, otay avehay aintainedmay ayay ittlelay itbay ofyay ivilitycay enwhay orrespondingcay ithway emay.

Otay atthay endyay, easeplay opstay ommunicationscay untilyay ethay item'syay eturnray. Ankthay youay.
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#214
The link to the little toy that "translated" for me :) http://www.rinkworks.com/dialect/

On a serious note, you need to call USPS and have them put an "inquiry" out on the package.

USPS told me that it usually takes 6-8 weeks to get back a package when the recipient refuses it out of customs. You can't file insurance on it until USPS sends you the paperwork in the mail...and they won't send you the paperwork until after they complete an "inquiry", which usually takes 2-3 weeks.

I'm still waiting on a Versace I sent out back in late September. :sad:
 
#215
^You're still waiting on a package from late September?? And here I am thinking that my agenda is going to turn up in time for me to relist before the holidays! Well aren't I the optimistic (or perhaps somewhat dim) one.

Thanks for the tip about the USPS. I will give them a shout on Monday and request an inquiry on the package. I would only need to file for the insurance if the package is lost or damaged, though, correct? I don't need to file to get the package back, do I?

I'm really sorry about your Versace. I hope it finds its way back to you ....
 
#216
You'll file insurance if it doesn't make it's way back to you, right...but you should get the inquiry process started with them so you can file an insurance claim 3 weeks from now if it doesn't show up. Considering it's the holiday shipping season, it's probably going to take awhile to get back to you.

It's a real pain, I know. Sorry to bring only "bad" news :hrmm:
 
#218
Quote:
Ityay isyay uiteqay interestingyay owhay youay omplaincay aboutyay ethay utilityfay ofyay ethay ackbay andyay orthfay yetay ontinuecay andyay owgray ityay. msay. Abramsonyay, easeplay ebay awareyay atthay ilewhay youay aymay avehay onvincedcay yourselfay atthay you'reay ethay ongedwray artypay, ityay isyay Iyay owhay ashay aidpay youay oneymay inyay oodgay aithfay andyay Iyay owhay isyay ownay outyay ofyay atthay oneymay asyay ellway asyay ethay itemyay Iyay idbay onyay.

Otenay alsoyay atthay ityay isyay indingbay uponyay youay asyay ethay ellersay -otnay uponyay emay asyay ethay uyer-bay otay arifyclay unclearyay ermstay ofyay alesay, andyay Iyay illway aketay onay esponsibilityray orfay eaningsmay inferredyay oryay intentionsyay isinterpretedmay. Avinghay aidsay atthay, I'myay uiteqay awareyay atthay isunderstandingsmay uchsay asyay isthay oday, omfray imetay otay imetay, ariseyay. At'sthay uiteqay acceptableyay. Atwhay Iyay aketay eatgray offenseyay atyay andyay illway otnay acceptyay, oweverhay, isyay eingbay addressedyay iscourteouslyday andyay ondescendinglycay. Ityay ouldway avehay enefitedbay youay, inyay yingtray otay eachray ayay iendlyfray onclusioncay otay isthay affairyay, otay avehay aintainedmay ayay ittlelay itbay ofyay ivilitycay enwhay orrespondingcay ithway emay.

Otay atthay endyay, easeplay opstay ommunicationscay untilyay ethay item'syay eturnray. Ankthay youay.

:laugh::w00t:
 
#220
couture_addict said:
You'll file insurance if it doesn't make it's way back to you, right...but you should get the inquiry process started with them so you can file an insurance claim 3 weeks from now if it doesn't show up. Considering it's the holiday shipping season, it's probably going to take awhile to get back to you.

It's a real pain, I know. Sorry to bring only "bad" news :hrmm:
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Oh no ... thank you for bringing the "bad" news, otherwise, I'd have no clue. I really appreciate it!! :tup:
 
#221
Ive been in the buyers situation once too, when i was temporarily living in the UK and bought an LV bag from the US. I didnt ask her to mark anything down (it was my first ebay purchase and my first purchase abroad) but it took ages for my parcel to arrive, finally received a letter from parcelforce which said i had to pay £110 pounds custom fees, and the marked value was 749 dollars! I bet hes just annoyed and trying to get some money back from you, but i also bet hell pick up the parcel eventually, as did i. Then i wrote a letter to parcelforce explaining the whole thing and i got the whole amount minus the unpacking fee (13.50) back. Just tell him that, that will encourage him to pick it up!!
 
#222
^Thanks for sharing your story! I'm glad you eventually decided to p/u your LV bag.

Unfortunately, my buyer refused the package and after three weeks, PF marked it return to sender. It is now en route back to me, so I don't think he'll be picking it up anytime soon. As far as I can tell, the package is currently awaiting sorting the North London hub.

I can understand your being surprised by the customs duty, as you were a living abroad temporarily. My buyer, however, is a permanent UK resident with a long purchase history on *bay. When making his best offer (he purchased my item as a BO) he offered (and I accepted) $95 less than my BIN price to cover the customs duties he would have to pay - this is per his email to me, which accompanied the best offer. Thus, I've concluded that his issue is less about the customs duties and more about the fact that he's just changed his mind.

Again, thanks for your post! And I really happy to hear you received your whole fee back less than 13.50 - that sounds like a great deal for a LV bag!
 
#224
choo_girl123 said:
^Thanks for sharing your story! I'm glad you eventually decided to p/u your LV bag.

Unfortunately, my buyer refused the package and after three weeks, PF marked it return to sender. It is now en route back to me, so I don't think he'll be picking it up anytime soon. As far as I can tell, the package is currently awaiting sorting the North London hub.

I can understand your being surprised by the customs duty, as you were a living abroad temporarily. My buyer, however, is a permanent UK resident with a long purchase history on *bay. When making his best offer (he purchased my item as a BO) he offered (and I accepted) $95 less than my BIN price to cover the customs duties he would have to pay - this is per his email to me, which accompanied the best offer. Thus, I've concluded that his issue is less about the customs duties and more about the fact that he's just changed his mind.

Again, thanks for your post! And I really happy to hear you received your whole fee back less than 13.50 - that sounds like a great deal for a LV bag!
Click to expand...

oh, CG - i'm sorry to hear that. my package finally did get delivered and so it became a moot point for me, but i did do a whole lot of thinking about how to proceed if it came back.

unfortunately you're going to have to refund some of the money - but i suspect you have a good chance of deducting your postage costs in both directions. oh, and if you're outside the time when you can get your listing, final value and paypal fees refunded, those too. of course this nasty buyer will fight you on it, but you've got all the correspondence from the offer stage and paypal should review that if the buyer does put up a fuss. it shouldn't be too difficult for them to conclude that the buyer clearly considered the import taxes and was aware of them before the package went out.

when i was going through my international horror paypal did tell me that i could be subject to a not received claim even if the buyer didn't cooperate with customs, BUT that the buyer did bear some responsibility for getting the package delivered. this was in the context of discussing the costs of the failed transaction, and it sounded like the refund amount could be reduced by the costs i incurred. i can't say for certain, as this was part of a larger discussion and we didn't go over the point specifically - but i think it's worth looking into.

good luck!
 
#225
^Interestingly, I just noticed that my transaction detail page (on *bay) now states "you have 0 days to open a case" and if you click on the "report a problem with this transaction" link you get a page that says something along the lines of you've exceeded the time period in which you can open a dispute; talk with the buyer to resolve your difference. Huh. Does that mean the buyer can't do anything to me (eg, file item not received/chargeback/etc)??
 
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