As we know, Botkier's customer service is pitiful + horrendous (e.g. as documented by urbngirl http://forum.purseblog.com/handbags-and-purses/dont-expect-botkier-to-guarantee-their-bags-163952.html) Now, I've read fantastic raves about the quality of their leather but big problems, too, such as in durability, etc. Is this specific to the season? Style? Any pattern? Post here: 1- Which handbag you have 2- Season/Year 3- Problems (or raves) Thank you for sharing, ladies! * I know info is scattered out there, but please let me know if this post is unnecessary or if there is a post for this already that my search didn't catch.