I was at the NM last call .. on my weekly visit .. and saw a bag I thought was all that. I brought it home and noticed its missing part of a studd that tacks the two outer straps togehter. Its shaped like a tack and seems to need something on the other side to hold it together.
Instead of taking it back, since I think its such a nice bag, I emailed Botkier - a lovely lady named Jinnie emailed back and appologized for my inconvenience and offered to send a UPS truck over, pick it up, they'd fix it , then deliver back to me at no cost.
A couple of days later she hadn't heard back from me and phoned - so I packed it up this morning and its on its way soon as UPS gets here.
Just wanted to pass it on how impressed I was about that and glad I didn't just return it to the store, its such a nice bag, I love the feel, and the large outer compartments that don't bulk the shape. I also love the bronze on brown look - the strap and how its moulded to be comfortable under your arm -- here the pick : I did some checking it seems to be the Stirrup Bag :
It will take 3 to 4 weeks she said to return it back to me, but I'm very pleased and appreciate them doing this. I asked them if they are doing any wallets, btw, and she said not this fall but they are working on Belts at the moment. I'd love a wallet match
Anyway happy story so far and just wanted to give Botkier a mention for it.
Tina
Instead of taking it back, since I think its such a nice bag, I emailed Botkier - a lovely lady named Jinnie emailed back and appologized for my inconvenience and offered to send a UPS truck over, pick it up, they'd fix it , then deliver back to me at no cost.
A couple of days later she hadn't heard back from me and phoned - so I packed it up this morning and its on its way soon as UPS gets here.
Just wanted to pass it on how impressed I was about that and glad I didn't just return it to the store, its such a nice bag, I love the feel, and the large outer compartments that don't bulk the shape. I also love the bronze on brown look - the strap and how its moulded to be comfortable under your arm -- here the pick : I did some checking it seems to be the Stirrup Bag :
It will take 3 to 4 weeks she said to return it back to me, but I'm very pleased and appreciate them doing this. I asked them if they are doing any wallets, btw, and she said not this fall but they are working on Belts at the moment. I'd love a wallet match
Anyway happy story so far and just wanted to give Botkier a mention for it.Tina
