So I went to the store today; I thought my SA is there all day, but maybe I popped in too late and didn't see her. The one who helped me said that I can only exchange within the same style numbers; if I want to exchange for another one, then I can't get the 25% from the PCE and have to pay for the price difference. I was like what??? Oh well. My oxblood also had two dents on the edges of the handles, and she was trying to tell me that is normal...I told her that if it's to be expected with this leather, then I would like to go for another kind.
After more spiel from her saying that the boroughs are never included in the PCE except that last time, I ended up just exchanging for the black marobox-hope that one will be fine! It looks amazing in
cathead87's pictures anyhow.
Coach needs to stop thinking their boroughs are the holy grail though!