Just because something is handmade doesn’t mean you can use that as an excuse for sloppy stitching. I was told by my SA when I pointed out some really crooked stitching on an exotic skin Diorama that items with poor workmanship and/or mistakes are pulled from the pool of inventory for sale. The items are reported to HQ, someone is sent to inspect and write up the deficiencies in the item(s) and the items are then shipped back to Paris. The store that initially had them then gets those items deducted from what they are responsible for selling. The Diorama I looked at was wrapped up and put back in the storage room after I pointed out the stitching. It had been sitting out on a display shelf initially. Whether they really did send it back to Paris or put it back out on the shelf after I left the store, I have no way of knowing. But just passing on what I was told at the time. Your SA can say whatever she wants but at the end of the day it’s your money and you’ll be the one using the bag, not her. So if you’re having doubts now, better to return it and ask for a new one. I have several embroidered book totes though none in the oblique pattern and the stitching is generally quite straight.