I got my white shoulder bag today. I open the box (nice Bluefly packing must say) and can see that the security tag on the handle is ripped. I take a photo of it, take the bag out of the box, examine the bag and think, ok, it's fine. Later, I notice a tiny imperfection (about 1/4 inch) in the leather on the front. Almost looks like it was touched up with white out. I've written them but am quite bummed. Not sure if I want to send it back, if they'll even take it back. You really cannot see the imperfection unless you look at it from one angle -- no doubt by the time I use it once it will pick up something else but I just cannot make up my mind what I want Bluefly to do, and more importantly, how do I trust shopping with them? Any other experiences someone wants to share??