etoile de mer
by the sea
- Feb 25, 2012
So anytime I wanted to open or close the bag, I would have had to be extra careful that the flap didn’t rub against that part (which is hard to do with a sturdy bag). It looks like it wasn’t really waxed there when I initially got it, and my local store Re-waxed it. Unfortunately the edge was already stretched so they wouldn’t have been able to resolve that. And… the tear would have kept happening even if they fixed it again and again
Next time I’ll inspect my bags before leaving the store. I do think I was just very unlucky and the customer service was fantastic
Ah, I see, thanks so much for the additional info. So unfortunate, but very glad they handled the situation so well for you. Best wishes in finding a replacement, hopefully soon!