i had a case when i purchased a listed as 'brand new/never used with tags' Hermes shawl from one of the re-sellers site, was so excited to have found an older design in BNWT condition that i didn't even think to check it properly.
Thank god, one of the PFers approached me privately and pointed out the inconsistent features, and basically opened my eyes.
After realizing WHAT i purchased i jumped on the Reseller's neck and at the same time sent an email to Hermes.
Long story short, i made the site return back for full refund the shawl that i bought, and pull down other 4 they had listed on. It took me a while to fight and win, and i kept messaging H all the time, with links and pics provided, and they NEVER got bothered, AT ALL.
I am proud to have won that battle with the Reseller, but i feel deceived by Hermes.