Bag Inserts List: New Updates post #4,032

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#3,723
lcd_purse_girl said:
I ordered from 7RP and received a shipping notification via FedEx to the USA. My problem is, it has been pending with FedEx for over a week!

I placed the order on January 3rd, and 7RP said it would ship by February 4th, which it did. Guess I will just have to wait.
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I actually ordered clothing from France a month ago and it was held up by FedEx for over a week too. Good luck with yours!!!

And I got a response back from 7rp. They said it should be shipped tomorrow… sounds like there’s a delay in the carrier picking shipments up..
 
#3,724
lishukha said:
Has anyone purchase from 7RP lately? I placed my order on 1/15, was told it was going to ship by 2/4 and still have yet to receive a shipping confirmation email…not sure if anyone else is also experiencing delay at the moment.
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I placed my order earlier around Jan 3 and still has not shipped. They first overcharged me and now cannot even confirm they are shipping to me. Not even a tracking number yet! Very frustrated and underwhelmed by this service given the amount they charge. Poor experience for such an expensive insert!
 
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#3,725
Audrey_S said:
I placed my order earlier around Jan 3 and still has not shipped. They first overcharged me and now cannot even confirm they are shipping to me. Not even a tracking number yet! Very frustrated and underwhelmed by this service given the amount they charge. Poor experience for such an expensive insert!
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Oh no… that is super frustrating! And I agree - for this price point I would expect better customer service… I hope you get an update from them soon..
 
#3,727
Audrey_S said:
I placed my order earlier around Jan 3 and still has not shipped. They first overcharged me and now cannot even confirm they are shipping to me. Not even a tracking number yet! Very frustrated and underwhelmed by this service given the amount they charge. Poor experience for such an expensive insert!
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My order that was placed around late December was supposed to ship on late January. Instead, they shipped it a week+ late. Seems like they have a production problem maybe because of Covid?
 
#3,728
What insert would you recommend for a K28 Retourne? I’m about to add one to my collection and would love suggestions.

Some info:
  • I like the slouchy look of the bag and it is Clemence :love:
  • I do not like the feeling of felt - so Samorga is not for me
  • I also do not want to spend what 7RP charges at this time, I would consider it but the colors they have right now are not calling my name
  • I have purchased White Fox inserts from her shop on Etsy for all of my other H bags and love how they fit but am looking for other suggestions
  • I was looking at Mai Tai and think they look well made and the colors are pretty. Does anyone use one for K28 Retourne and if so do you like it?
  • Thanks in advance! :heart:
 
#3,729
ce_1992 said:
What insert would you recommend for a K28 Retourne? I’m about to add one to my collection and would love suggestions.

Some info:
  • I like the slouchy look of the bag and it is Clemence :love:
  • I do not like the feeling of felt - so Samorga is not for me
  • I also do not want to spend what 7RP charges at this time, I would consider it but the colors they have right now are not calling my name
  • I have purchased White Fox inserts from her shop on Etsy for all of my other H bags and love how they fit but am looking for other suggestions
  • I was looking at Mai Tai and think they look well made and the colors are pretty. Does anyone use one for K28 Retourne and if so do you like it?
  • Thanks in advance! :heart:
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I have three MaiTai inserts including the one for a K Retourne (though I'm using it in a 24/24 35 at MaiTai's recommendation)...they are beautiful and well-made. They provide some structure but don't inhibit the slouch that I love in my Clemence B and 24/24. I'd highly recommend them.
 
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#3,730
lishukha said:
Has anyone purchase from 7RP lately? I placed my order on 1/15, was told it was going to ship by 2/4 and still have yet to receive a shipping confirmation email…not sure if anyone else is also experiencing delay at the moment.
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Sharing an update on my situation with 7RP - I got a response from them on 2/10 apologizing for the delay (they blamed it on the carrier) and that the insert would be shipped on 2/11. On 2/11 I got an alert about the insert being shipped and got a tracking number, which thank goodness I kept and refreshed everyday. At that point it only said "Label created". Tonight when I refreshed the page again, the tracking number showed "shipment cancelled"!!

I am so disappointed at 7RP at this point I have asked them to refund me. I am extremely underwhelmed by their service at the price points of their products... I suppose my Picotin will go without an insert for now, which I'm fine with... until I have the desire to look for another insert again.
 
#3,731
lishukha said:
Sharing an update on my situation with 7RP - I got a response from them on 2/10 apologizing for the delay (they blamed it on the carrier) and that the insert would be shipped on 2/11. On 2/11 I got an alert about the insert being shipped and got a tracking number, which thank goodness I kept and refreshed everyday. At that point it only said "Label created". Tonight when I refreshed the page again, the tracking number showed "shipment cancelled"!!

I am so disappointed at 7RP at this point I have asked them to refund me. I am extremely underwhelmed by their service at the price points of their products... I suppose my Picotin will go without an insert for now, which I'm fine with... until I have the desire to look for another insert again.
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I highly recommend the MaiTai inserts and they are available for the Picotin. MaiTaicollection.com
 
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#3,734
lishukha said:
Sharing an update on my situation with 7RP - I got a response from them on 2/10 apologizing for the delay (they blamed it on the carrier) and that the insert would be shipped on 2/11. On 2/11 I got an alert about the insert being shipped and got a tracking number, which thank goodness I kept and refreshed everyday. At that point it only said "Label created". Tonight when I refreshed the page again, the tracking number showed "shipment cancelled"!!

I am so disappointed at 7RP at this point I have asked them to refund me. I am extremely underwhelmed by their service at the price points of their products... I suppose my Picotin will go without an insert for now, which I'm fine with... until I have the desire to look for another insert again.
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Sorry to hear about that I can totally related given the price that they're charging - I was in the same situation and received the same timeline update as you did, and the order finally arrived on Monday (I'm Europe based).

Hope your situation could be resolved soon and they can provide you with a satisfactory response!
 
#3,735
7RP Update

I received an email from them that they are experiencing delays from their local carrier. They said they will send me a tracking number as soon as the insert ships. They did not give me a time frame, so I will just have to wait.

I have ordered from them before, and had no issues. I believe with the World being as it is, patience and understanding is the policy.
 
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