I have 2 BMak bags. The one I've had for over a year, the other one for about 6 months. I haven't had any problems with them yet. The leather is pretty nice on his bags I must say.
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I have used one of my Tig bags as a work purse for everyday use and it lasted 3 year and the outside was still in perfect condition.
I love Dooney & Bourke & leather Coaches, they're great & yes you're right they stand behind their products.I wish I had known about this forum before I purchased a B. Makowsky handbag last year, because I would have seen all the bad reviews of B. Makowsky handbags. Within a few months of use, the leather handle was frayed and badly discolored from body oils. I wrote to this company's customer service, but they will not repair the bag.
It is ridiculous to pay exorbitant prices for handbags from companies that don't stand behind their products. If you are contemplating a B. Makowsky purchase, you should instead consider Dooney & Bourke or another company that warrants its products. Unless you just have money to throw away....
Now I'm going to throw away this expensive bag that only lasted a few months. I will NEVER again buy another B. Makowsky product!!