Authenticate4U.com experiences?

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#1,006
company is a scam.

if you need 68 pages of reviews, trust me, it's not safe.

x
sent msg, they said yeah we can help and sent payment info, i sent payment. 6 emails later, no response. opened paypal dispute, 5 minutes later the seller refunded willingly. time wasted.

truth is paypal no longer required authenticity docs, so this company is losing business BIG TIME and that's why they are so aggressive on here. do not pay for anything unless you know it's authentic, because paypal will suspend you if you open too many cases. there are countless forums and facebook groups, learn real/fake, and if you to ask on forums/facebook groups, it's free.
 
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#1,007
Pocketbook Pup said:
Pleeeease... every time there are complaints about A4u the response is always the same. A group of people come forward to defend A4u with excuses such as server trouble or personal issues or illness and with criticism of other authentication services. Frankly the post on A4U's Facebook page is one more example of them not taking responsibility for their poor service and not acting professionally. I have used several services. If the photos are not adequate the other services let you know promptly and ask for additional photos. They don't attack their customers on social media. I have no stake in this fight but I follow this thread because I was attacked for describing my experience with them when I fell victim to them and I hate to see it happen to others. There are other services that behave more professionally and are capable of doing the job. I also think that anyone supporting A4u should disclose any conflicts of interest they have before doing so. I have none. I
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Exactly.. the authentications for the most part are accurate & no one is disputing that, however, when a buyer is needing an answer & time
is of the essence, it can be frustrating dealing with a business that lacks communication..
How many times is someone suppose to contact a business that provides a "service" compounded by where to find them?
What kind of professionalism is that?
 
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#1,009
My sharing of experience with authenticate4u is not all negative. I did mention that I used them many times about 2 years ago and had no problems. Just until lately that they started vanishing on me. I paid for it, so even if they're backed up or closed for holidays, i deserve to receive some kind of acknowledgement that they've received my payment or please be patient while they're working on it. Something like that. But no, I don't get any communications whatsoever from them. I emailed them on Dec 4th, that was not Christmas yet.

It's only $5 so I don't even want to bother disputing it with PayPal, but just wanted to warn everyone here.
 
#1,010
I have no dog in this fight, but I do trust AFU and am willing to wait for an authentication from them over any other company. I have used them about 15 times and i have never had to request my money back through PP. I am sorry that others do, but this has not been the case for me.
 
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#1,012
Sandybeach814 said:
My sharing of experience with authenticate4u is not all negative. I did mention that I used them many times about 2 years ago and had no problems. Just until lately that they started vanishing on me. I paid for it, so even if they're backed up or closed for holidays, i deserve to receive some kind of acknowledgement that they've received my payment or please be patient while they're working on it. Something like that. But no, I don't get any communications whatsoever from them. I emailed them on Dec 4th, that was not Christmas yet.

It's only $5 so I don't even want to bother disputing it with PayPal, but just wanted to warn everyone here.
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Please don't reward their poor service with free money. It takes less than a minute to open the PayPal dispute and from the sound of it, the refund is nearly automatic because PayPal has had to do so many of them for this company.
 
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#1,013
Sandybeach814 said:
My sharing of experience with authenticate4u is not all negative. I did mention that I used them many times about 2 years ago and had no problems. Just until lately that they started vanishing on me. I paid for it, so even if they're backed up or closed for holidays, i deserve to receive some kind of acknowledgement that they've received my payment or please be patient while they're working on it. Something like that. But no, I don't get any communications whatsoever from them. I emailed them on Dec 4th, that was not Christmas yet.

It's only $5 so I don't even want to bother disputing it with PayPal, but just wanted to warn everyone here.
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There is a principle here. You paid for a service which you did not receive so far.
Even though it is $5, can you image all who feel the way that you do & don't dispute the fee(s) with PayPal
because they don't want to be bothered ?
 
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#1,014
Lescoy said:
The website has not been updated for some time although it has certainly been updated more recently than a year ago. We are currently working on a new website and once that is ready -that will go live and the old one will then be defunct.

Our phone is generally switched to voicemail - although we hadn't realised there was a fault with it. Which has been reported to us and this is being addressed as I type. We are about to provide Skype for our clients.

We also accept requests via Facebook - our page can be found via a Search.


Email bouncebacks are caused by clients who do not read the details on the website. Basically they send requests to the PayPal email address and that will ALWAYS bounce back as it is merely tied to PayPal payments.

We did have system issues which culminated in a hard disk failure but all data has been retrieved and a new system installed.

We have contact details - i.e., email information on our website clearly but we find that clients don't always read - and in truth - there is not a lot we can do on that score.

Due to numerous requests over the past months we now accept submissions via our Facebook page (as mentioned above) as a lot of people do spend their time on their phones and find it really sinple to submit in this manner. Its not something we originally did, but when clients request, then we do feel its something to consider and therefore we are happy to provide this.

In terms of people who pay - we will contact any client whose request has not entered our mail system. However we can only contact the PayPal email address, and if that is not an email address which the client uses, then it is a little tricky. We are working on a different method of submission, but again this will ONLY work if clients do actually read the website.

Perhaps that clarifies things for you. Can I reiterate VERY clearly that we are VERY much alive and kicking, irrespective of what some would hope.
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Lescoy said:
The website has not been updated for some time although it has certainly been updated more recently than a year ago. We are currently working on a new website and once that is ready -that will go live and the old one will then be defunct.

Our phone is generally switched to voicemail - although we hadn't realised there was a fault with it. Which has been reported to us and this is being addressed as I type. We are about to provide Skype for our clients.

We also accept requests via Facebook - our page can be found via a Search.

Email bouncebacks are caused by clients who do not read the details on the website. Basically they send requests to the PayPal email address and that will ALWAYS bounce back as it is merely tied to PayPal payments.

We did have system issues which culminated in a hard disk failure but all data has been retrieved and a new system installed.

We have contact details - i.e., email information on our website clearly but we find that clients don't always read - and in truth - there is not a lot we can do on that score.

Due to numerous requests over the past months we now accept submissions via our Facebook page (as mentioned above) as a lot of people do spend their time on their phones and find it really sinple to submit in this manner. Its not something we originally did, but when clients request, then we do feel its something to consider and therefore we are happy to provide this.

In terms of people who pay - we will contact any client whose request has not entered our mail system. However we can only contact the PayPal email address, and if that is not an email address which the client uses, then it is a little tricky. We are working on a different method of submission, but again this will ONLY work if clients do actually read the website.

Perhaps that clarifies things for you. Can I reiterate VERY clearly that we are VERY much alive and kicking, irrespective of what some would hope.
Click to expand...

This was a post made back in March of this year & there are unresolved issues to date
& while no business is perfect, a service business which so many count on shouldn't be
as consistently disappointing as this one is.
 
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#1,015
I'm never going to be using A4u ever again!!! What a way to manage the business! I've opened case with paypal. Even after opening a case, still no response. This is ridiculous! Nothing works! I've tried both emails and facebook. I gave it the benefit of the doubt since it's a holiday season but it's beyond unacceptable! Please, it has nothing to do with photo qualities...if so, I would have gotten a feedback to resubmit clear photos...smh....this was a horrible experience....save ur bucks and time and go to another authenticators!
 
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#1,016
Raindropz412 said:
I'm never going to be using A4u ever again!!! What a way to manage the business! I've opened case with paypal. Even after opening a case, still no response. This is ridiculous! Nothing works! I've tried both emails and facebook. I gave it the benefit of the doubt since it's a holiday season but it's beyond unacceptable! Please, it has nothing to do with photo qualities...if so, I would have gotten a feedback to resubmit clear photos...smh....this was a horrible experience....save ur bucks and time and go to another authenticators!
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Unbelievable!!!!
Sorry that you had to experience this.. too many excuses for a non performing service....
 
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