Authenticate4U.com experiences?

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Aww crap.. This thread has me super confused now.. I bought my 1st LV piece an insolite wallet, came with receipt, dustbag, box .. For piece of mind I had ****************** look at item and they said its fake.. I opened a dispute today with PayPal... Find this thread and some say it's a dodgy service, so I just sent In to a4u for second opinion and now I'm worried I won't get an answer.... This is becoming a nightmare... Think il just save longer to buy new!,!

Just follow up if you don't hear back in a timely manner. ( 7-10 days seems to be a fair amount of time to get a response)
 
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Aww crap.. This thread has me super confused now.. I bought my 1st LV piece an insolite wallet, came with receipt, dustbag, box .. For piece of mind I had ****************** look at item and they said its fake.. I opened a dispute today with PayPal... Find this thread and some say it's a dodgy service, so I just sent In to a4u for second opinion and now I'm worried I won't get an answer.... This is becoming a nightmare... Think il just save longer to buy new!,!

As a rule, don't take receipt/dustbag/box as ironclad proof of authenticity...authentic ones can be purchased and sold with inauthentic items, and hey can also be faked. Just to help keep you safe [emoji4]
 
Just follow up if you don't hear back in a timely manner. ( 7-10 days seems to be a fair amount of time to get a response)
Thank you, if I may ask without putting you on the spot, do you think I'm right to seek 2nd authentication.?? I really expected the item to be real and honestly feel that in event it is fake the lady who sold it to me got done also. However she should have had it authenticated inspite of receipt..
 
As a rule, don't take receipt/dustbag/box as ironclad proof of authenticity...authentic ones can be purchased and sold with inauthentic items, and hey can also be faked. Just to help keep you safe [emoji4]
I really appreciate that thank you.. I have learn so much in last few days. I cannot believe how sophisticated fakeries have become and I honestly thought the worst about replicas is someone is out a few €'s and gets embarrassed.. I never considered how it is linked to child trafficking and terrorism, absolutely appalling, just wished I found tpf before I purchased, although I will get my money back hopefully thru PayPal or credit card...
 
Thank you, if I may ask without putting you on the spot, do you think I'm right to seek 2nd authentication.?? I really expected the item to be real and honestly feel that in event it is fake the lady who sold it to me got done also. However she should have had it authenticated inspite of receipt..


Your seller should have had the item authenticated & she didn't. You purchased it thinking the item is authentic & would
not hesitate to make sure that it is 'authentic". So, the answer to your question is YES! & you are not putting me on the spot in
asking the question.

Good luck & hope that your item is what you expect it to be..
 
Aww crap.. This thread has me super confused now.. I bought my 1st LV piece an insolite wallet, came with receipt, dustbag, box .. For piece of mind I had ****************** look at item and they said its fake.. I opened a dispute today with PayPal... Find this thread and some say it's a dodgy service, so I just sent In to a4u for second opinion and now I'm worried I won't get an answer.... This is becoming a nightmare... Think il just save longer to buy new!,!

Oh no - did you try the authenticate thread here, or CarolDiva?? I use her for LV and she is very responsive! GL!
 
So it has been 2 weeks and no respond from A4U even though I sent a follow up email. I'm going to try to get my money back with PayPal. I'm done dealing with them.

I waited a month then disputed. A4U ignored even PayPal so after the required period they found in my favour (today). I know it's only £5 but if lots of people don't bother to dispute they're quids in.
 
Hey

Thank you.. The report I got stated the stitching, zipperulls and hotstamping was all incorrect. I think they may have been correct now. Iv had odd reaction from seller. Initially she thought my issue was o hadn't received item. Even after I told her it wasn't, she went on about how she spent money to ship it express to me etc.. I replied with fact I paid like £16 postage and package cost her 10.15!! Not once has she denied my claim, just that PayPal will want proof of my claim, which I obviously have.. My sister looked at it today and she can smell perfume not leather, my health issues mean my senses are off.. I Think sellers reaction odd as if it were me and I believed it legit, I would be shouting it from rooftops!!

I have no confirm email from a4u that they received email or money?? I sent another askng them to confirm receipt and ensure I did things correct but no reply, is the way they normally operate?
 
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Oh no - did you try the authenticate thread here, or CarolDiva?? I use her for LV and she is very responsive! GL!
I onlu found the purse forum after my purchase doh!

****************** was most prominent on Google search and I saw a YouTuber I watch sometimes recommend them so I went with.. They were super quick and professional it is just since Iv seen so many reviews that discredit their abilities.. I know every business gets good and bad reviews but with a4u all bad reviews were due to lack of communication and failure to complete job which is not good by any means but what was highlighted is how fantastic they are when they get job done. This is why I sought a service from them also, but Iv heard nothing, not even an aknowlegement. Although now having opened PayPal claim and got response from seller I'm confident the item is fake, she has yet to deny its counterfeit just complained about how much she spent on shipping which was £10 even though I paid £16 lol, and that PayPal will want proof it's fake.. Such a weird response to me.. Irony is I avoided all Japanese sellers for fear of the Japanese super fakes that are supposedly all over eBay....
 
I onlu found the purse forum after my purchase doh!

****************** was most prominent on Google search and I saw a YouTuber I watch sometimes recommend them so I went with.. They were super quick and professional it is just since Iv seen so many reviews that discredit their abilities.. I know every business gets good and bad reviews but with a4u all bad reviews were due to lack of communication and failure to complete job which is not good by any means but what was highlighted is how fantastic they are when they get job done. This is why I sought a service from them also, but Iv heard nothing, not even an aknowlegement. Although now having opened PayPal claim and got response from seller I'm confident the item is fake, she has yet to deny its counterfeit just complained about how much she spent on shipping which was £10 even though I paid £16 lol, and that PayPal will want proof it's fake.. Such a weird response to me.. Irony is I avoided all Japanese sellers for fear of the Japanese super fakes that are supposedly all over eBay....

Have you tried contacting them on Facebook? Super responsive there. I used ****************** once and saw all the poor reviews after the fact and ended up having authenticate4u take a look too. They came up with different results, for what it's worth. :/

If you google CarolDiva you will see all the great reviews. I believe She used to work for mypopette and then broke out on her own. I only use her for LV but I trust her!
 
I quite agree. But the company should have Service Level Agreements with its authenticators so that requests are turned around within "x" days and that information should be made public in some format. So, for example, the Brand "A" authenticator doesn't work, doesn't have a family so can turn requests around the same day, add on a day for office admin and Brand A authentications take 48 hours. Brand "B" authenticator, however, is exceptionally busy and requires 3 days for a request, add on a day for office admin and Brand B authentications take 4 days.

I think if something like that were published then it would stop a lot of the complaints and follow-ups, leaving the admin side time to deal with server etc issues. If people were seeking a pre-authentication on a potential ebay purchase then such information also stops them wasting money as they know whether A4U will have time to turn the request around before the end of the auction or not.

I think waiting a few days for an authentication is acceptable. I think weeks is not.

I have no axe to grind either way but I think trotting out the same old excuses is getting tired. I don't doubt there are problems but so many technical problems in this day and age? There needs to be back up for the office when Lesley is out dealing with all these family members (it's the UK - put someone on a zero hours contract and use them when needed).

This is a measured & excellent synopsis of the issues - thanks for posting!
 
I think my problem with A4U isn't about the wait because believe me if I received an email saying my request will be fulfilled in x amount of time, I'll gladly wait, it's their lack of response and communication to let me know what's going on that makes me question their work ethics. I've sent a follow up email on Friday asking for status but still no response. I only want to know what's going on not that when the authentication will be done.
The issue that seems to bother everyone here that I kept reading isn't about their turn around time, its the fact that we have to chase after them on their social media such as fb to get them to answer their email? There's something wrong with that picture.


This!
 
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