Authenticate4U.com experiences?

[vaz]

That's crazy to wait two months! Let her know you posted about it and complained on tpf. That's the only thing that gets a response from her. I suspect that some of the people defending this nonsense on this thread are people who get paid to do authentications for her.

I have simply described my experiences with Authenticate4U which is what this thread is about and fortunately they have all been positive .
I am in no way affiliated with this company , I only wish I had the ability to authenticate my own items never mind getting paid to do it , I'm sorry that your experiences have been negative but it's very presumptuous to assume that some people who defend them must somehow be employed by them .

 

[EmileH]

I have simply described my experiences with Authenticate4U which is what this thread is about and fortunately they have all been positive .
I am in no way affiliated with this company , I only wish I had the ability to authenticate my own items never mind getting paid to do it , I'm sorry that your experiences have been negative but it's very presumptuous to assume that some people who defend them must somehow be employed by them .

No one quoted you. I'm glad you had a good experience. You are one of the lucky few.

Some of the other posts use the exact language Lesley used in her emails to me defending herself. That's why I suspect they are her employees.

New rule for me. If there is a three year long thread complaining about a company I don't do business with them.

 

[vaz]

No one quoted you. I'm glad you had a good experience. You are one of the lucky few.

Some of the other posts use the exact language Lesley used in her emails to me defending herself. That's why I suspect they are her employees.

New rule for me. If there is a three year long thread complaining about a company I don't do business with them.

As a participant in this thread I don't need to be quoted to have an opinion.

You are missing the point this is not a three year long thread complaining about Authenticate4U, it is a thread to share your experiences good or bad which is what I have done .


I think everyone who reads this thread is well aware that you will not be doing business with them again , in my opinion that's your loss .

 

[EmileH]

As a participant in this thread I don't need to be quoted to have an opinion.

You are missing the point this is not a three year long thread complaining about Authenticate4U, it is a thread to share your experiences good or bad which is what I have done .


I think everyone who reads this thread is well aware that you will not be doing business with then again , in my opinion that's your loss .

Have a lovely day.

 

[mistikat]

I have had a miserable experience with autheticate4u. They were recommended to me by the authenticators on tpf. I paid and sent my photos. I heard nothing for a week and a half. I finally sent multiple emails and got a response from Lesley stating that they needed additional photos. I sent them as soon as I got home from work that day. She promised me an answer first thing the next morning. That day came and went without a response. This morning I finally posted on some of my usual threads that they were unprofessional and took forever. This seems to have gotten a response out of Lesley. Finally she authenticated my bag, apologized and refunded my money. Luckily for me the bag is ok. Two weeks is ridiculous. I have never complained about another merchant on this forum or elsewhere so I'm not a chronic complainer.

I had a great experience with bababebi. She send s a list of the photos she wants, responds promptly and professionally within 24-48 hours. No stress at all.

There seems to be a lot of protection of Lesley and her business going on here on tpf. Some of my comments were removed. For instance I normally post on the hermes and chanel forums so I posted on their vintage pages to warn people of the lousy service. My posts were removed because the bag I bought was LV. Since she authenticates these brands and I'm best known on those forums I thought my post was appropriate. She might be very nice but her business is a disaster. And the whole concept of authentication is based on trust. If they behave so unprofessionally how is one supposed to trust them?

You can defend all you want, and I'm sorry authenticate4u is disorganized and unprofessional. Lesley hires the authenticators and supervises them. If they are not reliable to respond within a reasonable time its her fault. If you offer a service and take people's money you should follow through. Regardless of your social situation or whatever else is going on in your life. Otherwise don't offer the service and waste people's time and money. I'll certainly never use them again. Not worth my aggravation.

Done ranting now.

Your post was removed from the Hermes subforum because you posted in a few places about it and we don't allow duplicates. Which I believe was noted to you in the reasons for its removal, so it shouldn't have been a mystery. I have never dealt with Authenticate4U and so saying this was done to protect this business is pretty off-base. However, it makes no sense to post about an LV bag authentication in another brand forum - I have had no experience with this authentication service and each service is different in terms of how they handle different brands. For Hermes, they might have more readily available authenticators and you might have had a different experience. But if I was looking for an Hermes authentication service, I would have extrapolated that this service cannot be trusted with that brand, and that's an unfair assumption.

 

[EmileH]

Your post was removed from the Hermes subforum because you posted in a few places about it and we don't allow duplicates. Which I believe was noted to you in the reasons for its removal, so it shouldn't have been a mystery. I have never dealt with Authenticate4U and so saying this was done to protect this business is pretty off-base. However, it makes no sense to post about an LV bag authentication in another brand forum - I have had no experience with this authentication service and each service is different in terms of how they handle different brands. For Hermes, they might have more readily available authenticators and you might have had a different experience. But if I was looking for an Hermes authentication service, I would have extrapolated that this service cannot be trusted with that brand, and that's an unfair assumption.

I respectfully disagree. If they are unreliable and unprofessional in their communication I think it's safe to assume there's a high probability of the same issues arising with respect to another brand and I think people have a right to know. I will be very careful not to exactly duplicate my posts in the future. I was not aware that was against the rules.

 

[mistikat]

I respectfully disagree. If they are unreliable and unprofessional in their communication I think it's safe to assume there's a high probability of the same issues arising with respect to another brand and I think people have a right to know. I will be very careful not to exactly duplicate my posts in the future. I was not aware that was against the rules.

General forum etiquette is that putting the same post in multiple threads is considered sp@mming. And I respectfully disagree with your assessment that because an authentication on one brand was slow therefore it's safe to extrapolate that authentications for all brands by the same will be equally slow, especially based on one experience.

 

[BV_LC_poodle]

I personally didn't have a good experience with A4U but to be fair, this is not a three-year complaint thread. I have read about good experiences more than bad here. They didn't get back in time with me but she was quick in refunding the fee and she was polite. She didn't make it difficult at all.

I think I will still try to get their assistance next time. Any person/business deserves a second chance, well, except for child and pet related businesses I think.

 

[Love Of My Life]

For many, "time is of the essence" when getting a third party authentication.

As we have seen from this thread, there have been problems with authenticate4u
& in fairness to Lesley, when a problem has been called to her attention, she does
do her best. When she depends upon others for the services that she requires,
unfortunately things will happen.

The service she provides for many is above & beyond, for others it does fall short,
so if someone wants her services they have to be prepared that they may have to
contact her more than once. It is what it is..

 

[EmileH]

I will say that Lesley apologized, refunded my money and responded in a gracious manner to the situation today.

 

[alansgail]

I will say that Lesley apologized, refunded my money and responded in a gracious manner to the situation today.

I see that you already explained this in post #612.

Although I've never used the service I can say that after reading this thread I probably wouldn't bother to use the service. Too many negatives and I agree with you that if it's run as a legit business then there needs to be accountability.
We're all different as far as our expectations go but the one thing I do know is that if I ran a business such as hers I would expect accountability from each and every one of my authenticators and if they let me down then I would be on the hunt for a replacement....because people have choices as to which business they use and I would want them to use mine.

As hotshot explained above, often the need for authentication is time sensitive and if a company can't deliver then that will hurt their reputation in the long run.

Again, just my opinion but I've not used her service but would actually be afraid to take the chance. I don't have time to hunt a business owner down on facebook, nor do I think it's a professional way to do business. I also don't think it's professional to have to send numerous emails as several here have had to do.
We're all busy and she's selling a service presumably. When a customer pays for that service they should expect a result in the proper time frame that was quoted.
There's really no other way to look at this business model of hers. It clearly hasn't worked for quite a number of people.

I'd also like to add that I have used another authentication service and had very good results....they are out there!

 

[plastictresses]

That's crazy to wait two months! Let her know you posted about it and complained on tpf. That's the only thing that gets a response from her. .

OMG. I think that's way too long. Why not try to send them another email or try to FB message them ? Best of luck to you.

Hi, here's an update on my bag status: managed to get a reply from her after a FB msg and another email. My bag turns out to be authentic, so yay, good news for me.

Lesley explained that the authentication process was completed but the PDF wasn't sent to me. So to me, it seems that there's a hiccup along the way and I was forgotten.

With any paid services, it's normal for anyone to have expectations of the results, be it quality, time taken, etc. I do agree that more can be done on their end to provide a better service.

Perhaps it would have been good for them to provide auto-reply msgs to keep customers inform of their bag authentication status if it's taking longer than the usual time frame (1week?) to authenticate the product? I think usually it's the lack of information that frustrates anyone.

As for server problems, I think as a business owner, u can't keep telling customers u r having server issues and therefore u can't reply messages, etc. If that's happening for the first time, I can understand that. But if that's a repeated issue, it shows that you aren't being preemptive and proactively solving problems. Becos the customers are baring the cost of your ineffectiveness.

But then again, I'm a lay person and I don't know the extend of their server problems.

It might have been good "after service" for them to waive or give rebates if they fail to provide a reply within the expected time frame. Cos that shows that they ack their problem in slowness to reply (or lack of replies).

Will I still engage their services? Probably will, if I'm not in a hurry. They are not very costly, frankly. And Lesley is very nice to deal with. She was apologetic about the whole event.

Hopefully, they can make some improvements in their customer service (for late authentication). After all, their business is about the customers. That simple gesture can show that they value customers like us.

Just my 2cts worth of comments.

 

[jsmile]

I just sent in a payment for authentication services from authenticate4u.

Their Facebook page doesn't say when they are returning to work after Christmas holiday. Anyone work with them and have any feedback over their services?

 

[jsmile]

I just sent in a payment for authentication services from authenticate4u.

Their Facebook page doesn't say when they are returning to work after Christmas holiday. Anyone work with them and have any feedback over their services?

Nevermind, they just updated their facebook page. Can't wait to hear back from them.

 

[kissmyaxe99]

I have used them quite a bit and they have always been quite quick and speedy to get back to me about authentication. The last authentication I sent in about 7 months ago they never got back to me and eventually had to issue me a refund. I got frustrated after waiting almost 2 weeks for a reply so I gave up. I just recently purchased another bag so I will give them another chance. Hopefully this time they are quick to reply.