AUTHENTICATE this COACH!
- Thread starter greenpixie
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It looks good to me too.
Another comment I have on your listings is that you need to read the guides in order to accurately describe the age of your items.
In both listings, you described your bags as being 1980s. The J0C bag was made in 2000 and isn't yet vintage and although fake, the other bag had a date code that would have been from 1998.
I understand that Etsy listings are supposed to be vintage and they usually aren't too good about enforcing the rule, but even still, buyers shouldn't be misled to believe their items are older than they are.
As "right" as it is that a buyer should be made whole when a seller makes a mistake, neither ebay nor paypal policy require a seller to refund return shipping.
The only exception to that rule is if the seller has opted in to the managed returns process. In a case where seller participates in MRP, ebay refunds the buyer's full payment PLUS return shipping and charges the seller for the return shipping cost.
But very few sellers knowingly opt in to that program for obvious reasons.
Here's the ebay policy on returns and the pertinent part:
http://pages.ebay.com/help/sell/shipping-returns.html
Receiving a returned item
If you and the buyer reach an agreement for a refund, the buyer should ship the item back to you.
If the buyer asked us to review a case for an item that doesn't match the listing description, and we determine that you owe the buyer a refund, we put the case on hold for 10 days and ask the buyer to ship the item back to you.
We ask the buyer to use tracking or a delivery confirmation number so we know where the package is in transit, and we're able to confirm that you received it.
If the buyer opens a case and we have confirmation that you received the item, we provide a refund to the buyer covering the cost of the item and original shipping within 3 business days.
If we find in favor of the buyer in a case, we may seek reimbursement from your PayPal account or other reimbursement payment method on file.
We require buyers to pay return shipping, except in situations where you and the buyer agree to another arrangement, or we agree to pay the shipping.
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With reference to the above in red, the seller hasn't agreed to reimburse you and legally, she doesn't have to.
Personally, I dislike ebay agreeing to pay return shipping because ebay does NOTHING out of the goodness of its heart. When "ebay" pays return shipping, both buyers and sellers ultimately are paying the cost since the cost is passed on the sellers in the form of higher fees and in turn, to buyers who pay higher prices when buying from ebay sellers.
Thank you for your help. You saved me from making an even bigger error than I've managed to make here.
You're welcome. We'll be happy to authenticate any other Coach items for you.
Here's my experience......take it for what it is. I ordered an item that arrived broken. I contacted my seller and they blamed the USPS. Fine. The fact remains that my item is broken and not what I paid for.
I let my seller know that the item was broken, they blamed the postal service. Didn't change the fact that the item didn't work so I was unswayed.
He offered only to pay 1/2 of my shipping charges to return it. That didn't fly with me. I ordered his product in good faith that it would work and when I got it, it was not working.
I wanted the price I paid plus all of the shipping that I paid as well. That's not out of line.
I opened a case on ebay against this seller......then I called ebay (which is how I paid) and was given a choice on their phone line of using either ebay or paypal to talk to). I chose paypal.
The agent I spoke to was very nice and agreed with me that because I received an item that was broken that I shouldn't have to pay any amount to return it.......the seller should.
My case was taken care of swiftly and the seller had to pay the entire fee to return the broken item.
I eventually received all of my money back to my paypal account.
I let my seller know that the item was broken, they blamed the postal service. Didn't change the fact that the item didn't work so I was unswayed.
He offered only to pay 1/2 of my shipping charges to return it. That didn't fly with me. I ordered his product in good faith that it would work and when I got it, it was not working.
I wanted the price I paid plus all of the shipping that I paid as well. That's not out of line.
I opened a case on ebay against this seller......then I called ebay (which is how I paid) and was given a choice on their phone line of using either ebay or paypal to talk to). I chose paypal.
The agent I spoke to was very nice and agreed with me that because I received an item that was broken that I shouldn't have to pay any amount to return it.......the seller should.
My case was taken care of swiftly and the seller had to pay the entire fee to return the broken item.
I eventually received all of my money back to my paypal account.
I'm not saying that I disagree that the buyer of a SNAD item shouldn't be out a cent! I totally agree and as a seller, if I make a mistake, I do do the right thing.
The point of my posts is not that you should be responsible for return shipping but that is what the policy is and what the seller is required to do. And the seller is NOT required to refund return shipping.
The refund you got for return shipping (and the shipping labels some buyers receive from ebay) are NOT goodwill gestures on the parts of ebay and/or PP but eventually come from other members in the form of fees.
Again, a decent seller will do the right thing and make you whole but that's because she IS a good seller and is going over and above what is required.
I have a mini saffiano bag without the inner stamp but it doesn't look like a fake at all. Without judging by the stamp alone, can someone help me out? I get a lot of defective stuff at this store so it wouldn't be unheard of. Stitching all looks perfect, inner is perfect....
Thanks!
Thanks!
I have a mini saffiano bag without the inner stamp but it doesn't look like a fake at all. Without judging by the stamp alone, can someone help me out? I get a lot of defective stuff at this store so it wouldn't be unheard of. Stitching all looks perfect, inner is perfect....
Thanks!
Please show a picture of the inside, lining and the tag that shows where made. (The tag/label should be sewn into a side seam.)
ETA: Your pictures appear to be from an ebay listing based on the image information. Is there a listing associated with the bag?
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I just purchased a Coach purse that wasn't as described: has black stains running along the vertical seams, colour loss on the bottom, some shiny stain on the interior. I had contacted the seller prior to buying to verify the color splotch-ness and she assured me it was just a reflection from the flash - not!
Anyway, she had originally listed the item as "no returns" but then said she would refund me the purchase price and her shipping charge (bought through Global Shipping so I would still be out import charges and Piney Bowes shipping charges) then she changed it to, give me $20.00 and I get to keep the bag. None of those appealed to me.
I contacted eBay and they said, oops sorry we don't have any buyer protection plan for eBay.ca purchases just plain old eBay.com purchases, but if you paid through PayPal go through them. So I contact PayPal and they say that yes they will refund me the total purchase price including all shipping/import charges but they can't force the seller to pay for the return shipping. Why can't their policies be consistent?
I paid 30.00 for the purse but shelled out 66.00 total for shipping etc. I am trying to figure out a way I can return this purse by yak from Ontario to Sacramento, it might take about 4 years but may only cost me the equivalent of food as it traverses the Rockies.
You don't have to put them on a hosting site, you can put them in a folder on your computer and use the Manage Attachments link under Attach Files a few lines below the Reply box here to attach them to your post. If there's no link showing, look for the "Go Advanced" link right below the Reply box and click on that to get to the page with the Attach Files link.
If they're already in a folder on your computer, just use the Manage Attachments link to post them here. Be sure that they're less than 1000 pixels wide.
Sorry, I guess I don't understand the policies then. Ebay has come out with their buyer protection policies insuring that if you buy something that is not as it's stated by the seller that you are guaranteed a return of your money. In the case on the item being 'not as described' then the buyer will also receive their full shipping back as well. I assumed that ebay/paypal took that money from the seller since they were at fault to begin with.
Granted I've always been a very black/white kind of person but am I not interpreting this policy correctly?
The way you're explaining it sounds like a retail stores "shrinkage" policy. Because of theft and shoplifting we all end up paying more for our goods. In the case of a particular seller on ebay who is mis-representing their product THEY should be the only one who is losing funds from their account because of this. My hope is that when I got my refund from paypal that they dinged this sellers account to return not only what I paid for the item but also the original shipping cost...........is this not right? Maybe I'm living in a dream world........?
I'm not trying to be argumentative but really just wanting to understand the policy correctly.
When I spoke to the rep at paypal I didn't bother asking exactly where the funds to reimburse my account would be coming from because I was pretty certain she wouldn't disclose that info anyway. I also don't feel it's out of line for a customer who has ordered something in good faith that is stated to be in working order or of a certain quality to request complete compensation (including full shipping) if the item is NOT as it was stated to be.
I've read all of the conversations regarding the return of SNAD items - but the FACT is that ebay cannot and does not force the seller to pay return shipping.
HOWEVER, there is a way around this if you get a seller who does not agree to do the right thing and pay for the return.
1. ESCALATE THE CASE (after the appropriate waiting period) BY PHONE!!!
Talk to an ebay rep in person about why you are escalating the case and tell them how it is so unfair that you are having to pay return shipping and you did nothing wrong, etc etc.
They will immediately offer you a return shipping label (at ebay's expense).
The reason that ebay does not force sellers to pay return shipping is probably because 90% of the SNAD cases are not really "SNAD" they are more like "well you said it was aqua and the purse is turquoise'" OR the notorious " It looked bigger in the pictures" . Especially because the items being bought and returned are used, there is sometimes a difference of opinion on condition/size/color, etc.
Just remember this: Ebay will ALWAYS side with the buyer on a SNAD case!! The reps have literally told me this verbatim.
Maybe they should have a special return policy regarding counterfeit goods?
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