So the saga continues. The key chains came the other day and I opened them. The seller contacted me back denying that they're counterfeit claiming that she purchased 1 from Macy's, 1 from either Bloomingdale's or
Nordstrom and the 3rd was gifted to her. She has offered a full refund upon receipt of return. Unless I'm misinterpreting it, eBay doesn't require the return of counterfeit goods. I have no need or want of these items but I surely don't want to return them to the seller so that they can be sold again. I called eBay for clarification and couldn't get anyone to give me a solid answer. Instead, support went ahead and opened 3 not as described cases for me and instructed that I wait the 3 days then escalate the matter. A not as described case is all well and good if you bought a navy item and the seller sent a black item. I don't really think it should apply when you think you're purchasing authentic and end up getting counterfeit.
My questions are, if the seller refunds before I can escalate this case, will it still count against her? Am I obliged to return the items? Am I obliged to even communicate with the seller? I think this matter should be noted and seller should be held accountable for selling illegal goods.