Thank you for getting back so soon...
Ok, Here I go...
The first message I sent to the seller was done before I got your advise on how to handle this return situation... Initially I told her I wanted a refund but did not state I wanted shipping charges... She didnt write back right away. This is when I submitted my pictures for your advise.
After I got your opinion and advise on how to handle the dispute/return, I launched a dispute with Paypal and wrote to her again and referenced the narrative I left at Paypal.
Heres a copy of what I wrote:
Not as described dispute - #PP-709-957-183
Not as described:
* 270388777845 - Coach Key Chain - Dog, Bone, Paw, Fire Hydrant, Charms
Status
This dispute is closed.
Messages
From Buyer - Karen Valderrama
5/20/2009 21:59 PDT
The keychain has been verified as fake by one of Ebay's Coach experts and I want a full refund, including return shipping. The box alone (the one in the ebay item photo and received by buyer) shows that the keychain is fake. Refund for shipping, handling, shipping materials and insurance/delivery confirmation should be approximately $30.00
A Refund was issued.
5/21/2009 17:40 PDT
She finally wrote to me saying she "forgot" to get back to me (after receiving my initial message). She refunded my purchase price but didnt address the s/h and such.
I may be getting petty now because of her perceived lack of concern for the whole situation.
Paypal automatically closed the dispute.
I wrote to her again referencing the s/h ect
and she wrote back:
Please, send a copy of the shipping cost receipt. Thanks. Specialrain
I sent a copy of the USPS website shipping estimate to her.
I feel she should have refunded the additional $$ when I requested it!
Ive been extremely patient with her
I have not left negative feedback and I have not yet reported her item as counterfit to ebay (wanted advise on how to do this too).
I dont feel I should ship the fob back until she reimburses this amount. Im wondering why Paypal closed the dispute. She paid for s/h to send the item to me initially (as her auction stated it would be free).
I want to avoid negative feedback
What do you think?