Authenticate This BURBERRY

Hi, the following Chichester Crossbody bag was given as a gift. I did not receive it with the dust bag or the receipt or price tags. My aunt actually bought it from a Burberry outlet around Seattle. Since it was too big for me, I decided to sell it. I never used it so it’s practically brand new. I met with a buyer from Facebook marketplace yesterday, who claimed this bag isn’t authentic because the external zipper wasn’t straight. Is it possible that bags selling from the Burberry outlet have defects? How can I ensure buyers that this is, in fact, an authentic bag? Please help and let me know if you need any more photos.

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Hi, the following Chichester Crossbody bag was given as a gift. I did not receive it with the dust bag or the receipt or price tags. My aunt actually bought it from a Burberry outlet around Seattle. Since it was too big for me, I decided to sell it. I never used it so it’s practically brand new. I met with a buyer from Facebook marketplace yesterday, who claimed this bag isn’t authentic because the external zipper wasn’t straight. Is it possible that bags selling from the Burberry outlet have defects? How can I ensure buyers that this is, in fact, an authentic bag? Please help and let me know if you need any more photos.

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Authentic bag.
Just show her the photos that you showed here - great photos showing lots of Burberry trademarks - exterior design, metal tag, serial number, Made in stamp, signature lining, embossed zipper pulls and embossed strap clip. Then find another buyer - outlet bags should not have defects - but do come with a carrier bag usually tucked inside/inside pocket.
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Authentic bag.
Just show her the photos that you showed here - great photos showing lots of Burberry trademarks - exterior design, metal tag, serial number, Made in stamp, signature lining, embossed zipper pulls and embossed strap clip. Then find another buyer - outlet bags should not have defects - but do come with a carrier bag usually tucked inside/inside pocket.
t
Thanks so much for the quick response!! The bag probably came with the dust bag but my aunt probably forgot to ship it from Seattle to New York. I just wanted to make sure that the zipper is a non issue since that’s what the buyer pointed out as being unauthentic. She claims it should be straight instead of being a little wavy as posted below.

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Thanks so much for the quick response!! The bag probably came with the dust bag but my aunt probably forgot to ship it from Seattle to New York. I just wanted to make sure that the zipper is a non issue since that’s what the buyer pointed out as being unauthentic. She claims it should be straight instead of being a little wavy as posted below.

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Well, I see that it is not perfectly straight - but that has nothing to do with authenticity. It might improve with use. It wouldn't bother me.
t