You all probably already know this, but you can go to www.toolhaus.org and enter a buyer's or seller's eBay ID and it will bring up all of their negative and neutral feedback so you can see what happened (instead of slogging through 25 pages of feedback). I just learned about this at an eBay focus group I participated in June 16, 2008. Of course now that sellers can not leave buyers negative feedback, the site is not as useful - except that past behavior is usually a pretty good predictor of future behavior. Plus for those of us who do more buying than selling it is quite informative. Best regards - Jacqueline (barkingcats)