Anyone received the Feather Charm?

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I agree.. that's unfortunate. They need to make it right!

Ditto! It wouldn't have been a disaster, if they would have offered to send me one; but this "if you have been selected to receive one, you will" kind of attitude is totally putting me off. Since I'm apparently not valued as a customer, I think I'll shop elsewhere; Kate Spade and the premier designers will be very happy to get my money again!
 
Okay, I just spoke to customer service, and the lady said only a select few will come with the fob. WTH? I told her I received every PCE's, and SAS prior to this, and asked if the selection is random. She answered me yes. :tdown: This is ridiculous! Now I may cut back on my purchases, and get just one other bag from the Vever's collection.
Yes, that's ridiculous! I would be so mad if I ordered a bag and my friend ordered the same one and only one of us "randomly" received the fob. They really need to "turn the lights back on in the factory" (as someone on here wittily said!) and make more! :nogood:
 
Ditto! It wouldn't have been a disaster, if they would have offered to send me one; but this "if you have been selected to receive one, you will" kind of attitude is totally putting me off. Since I'm apparently not valued as a customer, I think I'll shop elsewhere; Kate Spade and the premier designers will be very happy to get my money again!


I just emailed my friend to see if she got one with her red bag - i will let you know
 
Yes, that's ridiculous! I would be so mad if I ordered a bag and my friend ordered the same one and only one of us "randomly" received the fob. They really need to "turn the lights back on in the factory" (as someone on here wittily said!) and make more! :nogood:

Yup! I can't imagine how I'm fuming right now...I'll still get that light blue Rhyder, since I've been looking for something in that color and size. But if the light blue still doesn't "randomly" come with a feather fob, then I'm done. Are people in the corporate throwing dice or something? :nono:
 
I should add... the box the charm came in had a card with it mentioning it was a gift or something- I forget exactly what it said but I can find it if anyone is interested.

Also the packaging with this bag was incredible...nothing like I've ever received from Coach and I do mostly website orders (I didn't ask for gift packaging either).

The bag is stunning with or without the charm and I'm quite honestly afraid to carry it. I hope this doesn't turn into another dragonfly (I was too scared to use it so i sold it!) LOL.
 
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The charm was inside that brown box I posted above.. wrapped in tissue and sealed with an embossed coach sticker (I didn't take any photos of that) and this card was inside of an envelope laying on top of the wrapped charm. It was also on my shipping notification and the printed invoice inside my packaging.
 
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