So I listed a pair of used designer shoes on ebay, and a buyer in France contacted me to buy them off ebay so she could pay by WU. I agreed, and she sent me payment immediately. I truthfully filled out the white customs form provided by USPS as I normally do. I specified that the item was "merchandise" and "used women's leather shoes". I've sent items to Japan, Belgium, Australia, and the UK with no problems doing it this way.
A couple of days ago, the buyer emails me a scanned copy of a letter she got from her postal service. It was all in French, and since I don't speak a word of French, I typed in the text into an online translation site. Some of it I couldn't get, but the gist seems to be this: Customs is holding your package, and you need to give us a commercial invoice and a form stating you agree to pay the customs taxes. I have no idea what I need to do about this. I normally send a Paypal invoice, but I don't have one in this case because she paid by WU instead. And the transaction was done off ebay, so there's not one there.
I really don't want this package sent back to me and to have to refund her $...or get in trouble with customs!
Anyone who can help...PLEASE let me know! Thanks in advance.
A couple of days ago, the buyer emails me a scanned copy of a letter she got from her postal service. It was all in French, and since I don't speak a word of French, I typed in the text into an online translation site. Some of it I couldn't get, but the gist seems to be this: Customs is holding your package, and you need to give us a commercial invoice and a form stating you agree to pay the customs taxes. I have no idea what I need to do about this. I normally send a Paypal invoice, but I don't have one in this case because she paid by WU instead. And the transaction was done off ebay, so there's not one there.
I really don't want this package sent back to me and to have to refund her $...or get in trouble with customs!
Anyone who can help...PLEASE let me know! Thanks in advance.