I had read on another forum that in an effort to recoup some of the money they are losing on returns, Tradesy was starting to refund buyers and return items to sellers unilaterally. Even if a seller listed an item as "Gently Used" and provided plenty of pictures, Tradesy's new strategy is to find a misstep by the seller to justify refunding the buyer to keep her happy and pulling the money from the seller's account.
Naturally, I did not believe this would go down, but it seems to be happening for real now. I have two friends who are individual sellers and one who is a Tradesy business seller who have all had this happen to them in the past two weeks. Each was upset and tried to fight the decision, but Tradesy stuck to their guns.
Needless to say, it has me nervous about continuing on selling with them. If any little thing can be nitpicked and used to justify a refund, how can a seller even begin to protect herself?!
It's just absolutely absurd that sellers are now being used by Tradesy to subsidize their bottom line and poor business model.