I'm not sure if they are open on weekends, but they are not replying to me I hate that they just arbitrarily decide that it's being returned and I have no say in the matter! They are turning into eBay and siding with the buyer in most cases!
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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Yes, you just download it from the website once the item sells and then you can drop it off at the post office you typically go to.
They usually take 1 day to return my emails. I agree, state very clearly that you checked the bag had no odor before it was sent, and that it it now has a scent it was due to the buyer causing the scent. If you packed it in a lot of plastic wrap, that can add a fairly strong scent, but it would air out in ~24 hours or so. I wouldn't mention this though in your email to Tradesy, best to keep it short and definitive.
Thank you for the info! I didn't wrap it in plastic, but I did wrap it in bubble wrap before I put it in the box. It sounds as though Tradesy has already refunded the buyer so I don't think they want to take the hit on this. I think they are ignoring me on purpose so that they can just send it back. I will contact them first thing on Monday if I don't hear back from them.
I share your frustration and can certainly empathize, their decision making can feel arbitrary at times but overall and by that I mean over 17 months of sales history, I find they strive to be fair to both buyers and sellers. there could be 2 or 3 returns out of maybe 12-15 total that I'd disagree with but in the big picture they actually have gotten better, more consistent I'd say. every now and then their calls do make me scratch my head, as an example a couple of months ago I sold a Chloe bag whereby the zipper completely separates at the end for full access but it was returned and the reason cited was broken zipper. clearly it's not broken but the buyer and their staff didn't or couldn't figure out that you're suppose to zip like you would with a jacket. I relisted it and sold a week later to someone who was more well versed in common sense, and she kept it.
tbh if you're a seller with only a few items to unload one adverse decision can have a greater impact and make you feel that Tradesy is biased for sellers or buyer and whatnots, I just wanted to share my perspective as someone with a wider range of stats under her belt.
I just had my first bad experience on Tradesy. I bought a LV bag charm, which was listed as gently used. I had also bought some new LV items so I played with them first and opened box with charm 5 days later. I tried to attach it to my bag and the clasp broke! The metal links were also very dull so I contacted Tradesy and they did allow return and I got a full refund after the 4 day period. They initially tried to offer site credit, which I declined.
Sorry this happened to you, but I would say it was a good experience since Tradesy gave you a refund for the damaged item despite it being past the 4 day review period. I have purchased 4 items that were misrepresented (2 were fake and 2 were damaged) and Tradesy gave me a refund in all of the cases. Much easier and less stressful than Ebay in my opinion.
I do believe that Tradesy is fair to the buyer, and the fact that they let you return it after their 4 day period was very good for you I think in the beginning they used to take returns if they were represented properly and just resell them themselves. I think that they had so many returns that now they are just returning everything to the seller, or at least they try to!
I hope that isn't true. I think they are probably getting stricter about it.
I had that problem a few months ago on the Tradesy app, it would seem to limit the price I wanted to list my item at.
However on the desktop website it allows you to adjust to whatever price you like.
I've since updated my Tradesy app and have no issues.
Thanks. I'm doing it on the desktop now and it works. Their suggested price seems to never be right. A few times it was too high rather than too low. Every brand has such a range of prices that I can't understand why they would think this helps anyone. I've used their suggested prices when I had no idea how to price a few items. They sold really quick so it was probably too low.
I am reading about the odor issue and there's one buyer asked me questions about if the bag I listed smells. I said it doesn't smell like smoke if that's what they meant since it came from a smoke free home, but it's a leather bag so it smells like leather bag. Even my Chanel smells like leather! I hope it's not the same person as to the one switching out your bag.
Has anyone had this happened to them? I sold a bag on Tradesy and got the funds. But now in my Tradesy items sold, it didn't have the bag as sold. I wonder if it's a system issue? Tradesy didn't contact me or what not and I had messages from the buyer that they were satisfied. I was just wondering since I got the funds so not super concern.
Click on the item and see whose closet is in. Your buyer may be reselling it. It may have been returned and is going to be sold in one of Tradesy's closets.