Me too, but I'll keep an eye on the situation.
most of Tradesy returns should be OK, buyer's remorse, wrong size etc.
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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most of Tradesy returns should be OK, buyer's remorse, wrong size etc.
I have a question to you ladies and gentlemen. I'm confused because I'm trying to figure out how it's possible that some reputable sellers sell absolutely new LV handbags and accessories for the retail price. I don't understand where they get new same bags over over again and how they make profit by selling them at the retail price.
This is exactly why I'm scared to death to sell my LV bags! I have 3 literally brand new barely used, never could tell I used them, but I'm too honest of a person. I am so afraid to be taken advantage of.
another cool story about Tradesy returns
10 days ago I sold a pair of shoes. I didn't receive any letters about returns, but I noticed that the buyer did return them, I saw "Pending customers service review" in my payout settings. it happens when the shoes are returned cause they don't fit or smth like that. Not SNAD and not authenticity issues. A week ago money was released, case closed to my favor, so all set. I withdrew the money to my bank.
and today, A WEEK AFTER THAT, I am receiving a letter from Tradesy: "The item was returned and after a thorough inspection here at Tradesy, we determined that the listing wasn't accurate enough to give the buyer the full picture of the item's condition, and therefore a full refund was issued to them and the earnings were pulled from the sale per our Refund Policy."
So they first gave me my money a week ago, and today they changed the reason for return (as obv it was another reason at first cause I didn't receive a letter from them about this return from the beginning) and took the money back!!! with no explanation what is wrong with the shoes, without ANY info. Just "listing wasn't accurate". it WAS accurate, it had 12 detailed pictures of good quality!
10 days ago I sold a pair of shoes. I didn't receive any letters about returns, but I noticed that the buyer did return them, I saw "Pending customers service review" in my payout settings. it happens when the shoes are returned cause they don't fit or smth like that. Not SNAD and not authenticity issues. A week ago money was released, case closed to my favor, so all set. I withdrew the money to my bank.
and today, A WEEK AFTER THAT, I am receiving a letter from Tradesy: "The item was returned and after a thorough inspection here at Tradesy, we determined that the listing wasn't accurate enough to give the buyer the full picture of the item's condition, and therefore a full refund was issued to them and the earnings were pulled from the sale per our Refund Policy."
So they first gave me my money a week ago, and today they changed the reason for return (as obv it was another reason at first cause I didn't receive a letter from them about this return from the beginning) and took the money back!!! with no explanation what is wrong with the shoes, without ANY info. Just "listing wasn't accurate". it WAS accurate, it had 12 detailed pictures of good quality!
another cool story about Tradesy returns
10 days ago I sold a pair of shoes. I didn't receive any letters about returns, but I noticed that the buyer did return them, I saw "Pending customers service review" in my payout settings. it happens when the shoes are returned cause they don't fit or smth like that. Not SNAD and not authenticity issues. A week ago money was released, case closed to my favor, so all set. I withdrew the money to my bank.
and today, A WEEK AFTER THAT, I am receiving a letter from Tradesy: "The item was returned and after a thorough inspection here at Tradesy, we determined that the listing wasn't accurate enough to give the buyer the full picture of the item's condition, and therefore a full refund was issued to them and the earnings were pulled from the sale per our Refund Policy."
So they first gave me my money a week ago, and today they changed the reason for return (as obv it was another reason at first cause I didn't receive a letter from them about this return from the beginning) and took the money back!!! with no explanation what is wrong with the shoes, without ANY info. Just "listing wasn't accurate". it WAS accurate, it had 12 detailed pictures of good quality!
This is why I attach a tag with the buyer's name to what I'm selling and videotape the condition before I ship it.
Maybe I'm dense but I don't see how your anecdote makes this "another cool story about Tradesy returns". IMO, it's a seller's nightmare and anything but "cool."another cool story about Tradesy returns
10 days ago I sold a pair of shoes. I didn't receive any letters about returns, but I noticed that the buyer did return them, I saw "Pending customers service review" in my payout settings. it happens when the shoes are returned cause they don't fit or smth like that. Not SNAD and not authenticity issues. A week ago money was released, case closed to my favor, so all set. I withdrew the money to my bank.
and today, A WEEK AFTER THAT, I am receiving a letter from Tradesy: "The item was returned and after a thorough inspection here at Tradesy, we determined that the listing wasn't accurate enough to give the buyer the full picture of the item's condition, and therefore a full refund was issued to them and the earnings were pulled from the sale per our Refund Policy."
So they first gave me my money a week ago, and today they changed the reason for return (as obv it was another reason at first cause I didn't receive a letter from them about this return from the beginning) and took the money back!!! with no explanation what is wrong with the shoes, without ANY info. Just "listing wasn't accurate". it WAS accurate, it had 12 detailed pictures of good quality!
So does this mean your shoes are coming back to you?
I'm being ironic, isn't it obv?
I wrote them 2 letters, explaining my point. We'll see
Sarcastic or perhaps Facetious but not ironic.. I was really looking for a GOOD story as I've had great CS with them & so have many others.
Anyway- that's really strange.. As BB asked, are they sending the shoes back to you?
I'm sorry- that sucks!
Always describe as if there are no photos and photograph as if there is no description.
Not saying you didn't but it's always a good reminder..For ALL of us..
Ok, I should have written "COOL" story, but it's not the point. Just needed some support instead of criticism
I have rich experience selling with Tradesy and always do my best to make honest pics / description. they gonna send them back, yes, that's what they said in their letter. if they don't hear me before it and make a fair decision (it happened before once)
I wasn't trying to criticize you- really, I wasn't..
My post was a reminder for everyone- and I did post a disclaimer that I wasn't saying you didn't do so.
I know how upsetting it is when this happens but try to remember it's not personal- they aren't judging you as a person, it's just business.
I know it's tough to take emotions out of the equation but it'll be easier if you do.
THAT! it's never a completed sale on Tradesy even after you withdrew the money. Tradesy most likely gave the buyer store credit first and she demanded cash refund. it must be very frustrating.another cool story about Tradesy returns
10 days ago I sold a pair of shoes. I didn't receive any letters about returns, but I noticed that the buyer did return them, I saw "Pending customers service review" in my payout settings. it happens when the shoes are returned cause they don't fit or smth like that. Not SNAD and not authenticity issues. A week ago money was released, case closed to my favor, so all set. I withdrew the money to my bank.
and today, A WEEK AFTER THAT, I am receiving a letter from Tradesy: "The item was returned and after a thorough inspection here at Tradesy, we determined that the listing wasn't accurate enough to give the buyer the full picture of the item's condition, and therefore a full refund was issued to them and the earnings were pulled from the sale per our Refund Policy."
So they first gave me my money a week ago, and today they changed the reason for return (as obv it was another reason at first cause I didn't receive a letter from them about this return from the beginning) and took the money back!!! with no explanation what is wrong with the shoes, without ANY info. Just "listing wasn't accurate". it WAS accurate, it had 12 detailed pictures of good quality!
Me too. I ask to keep the tag before returning, customer is not obliged to do it by TOU but just in case if the customer claims SNAD and the item hasn't been worn/switched/deliberately damaged she will have to explain why she removed the tag.
More like a preventive measure. there should be stickers for shoes too.
Attachments
so anyway I just wanted to share. and warn others that we can't be sure it's all set even when case is closed, Tradesy can change their mind in days or weeks and come back to your return case. such a mess
I was also thinking they changed their decision when preparing to repost the shoes in their closet. maybe they took closer look and decided that smth is not good with them. cause I'm pretty sure the buyer returned them for a "good" reason. when it's SNAD, I always have letter from Tradesy. and I didn't have it about those return. or maybe they just made a mistake and will answer me apologizing and will return the money lol. miracles happen, right?
I love serial tags! I think it also deters the buyer from doing anything wrong by knowing someone is taking the extra step for extra precaution! Why mess with someone who knows their $hit? I always put it in my description too that the item will be shipped with a security tag for buyers protection. (But really it's my own) [emoji12]
I'm really sorry that happened OP, that would make me mad. I would kindly ask Tradesy that you deserve to tell your side of the story, it can't hurt.
Keep us updated! I'm crossing my fingers for you!! [emoji171]
I'm really sorry that happened OP, that would make me mad. I would kindly ask Tradesy that you deserve to tell your side of the story, it can't hurt.
Keep us updated! I'm crossing my fingers for you!! [emoji171]
I love serial tags! I think it also deters the buyer from doing anything wrong by knowing someone is taking the extra step for extra precaution! Why mess with someone who knows their $hit? I always put it in my description too that the item will be shipped with a security tag for buyers protection. (But really it's my own) [emoji12]
I'm really sorry that happened OP, that would make me mad. I would kindly ask Tradesy that you deserve to tell your side of the story, it can't hurt.
Keep us updated! I'm crossing my fingers for you!! [emoji171]
I'm really sorry that happened OP, that would make me mad. I would kindly ask Tradesy that you deserve to tell your side of the story, it can't hurt.
Keep us updated! I'm crossing my fingers for you!! [emoji171]