Anyone Ever Buy and/or Sell on Tradesy?

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#5,266
ltxmm said:
I have heard horrific stories from tradesy from my friends. Especially if you live in Canada.. You need to use a freight forwarder if you want to purchase from tradesy and then tradesy will ship to your freight forwarding provider in the U.S then it will be shipped to you. But my friend never received her item because it couldn't come into Canada unless it had the proper information claiming if the fur was treated etc.. Apparently tradesy didn't provide any help to getting the item shipped to Canada and eventually the freight forwarder could no longer hold the item so discarded the item from their warehouse. My friend even asked for a prepaid shipping label so she could then return the item but she didn't have any luck in getting that and tradesy wouldn't provide any help or any further info
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Since they acquired Shop-Hers not sure why Tradesy didn't adopt their pre-inspection approach for all international orders. If they want to conquer the world, they should and must provide a seamless experience. At the moment I can't imagine that many international orders that would upset their staffing workflow. This way they can check for both authenticity and condition for conformity compliance and minimize unpleasant surprises for the end users. It's similar to Vestiaire Collective and some others. There bounds to be problems still even with pre-inspection but it'll be at a lesser degree and will make overseas buyers feel more protected. Maybe they alter return policy for non US buyers and make it store credit only and shipping return at buyers expense etc. My point is other platforms have this in place so Tradesy wouldn't have to reinvent the wheel.

I personally had 3-4 international buyers a while back, before Tradesy rolled out their own version, and everything worked out fine. One transaction was problematic and it had to do with the freight forwarder not having the client's correct address or phone number but in the end it arrived at the correct destination. The irony is if ppl already already figured a workaround on their own for shipping not sure what Tradesy would bring to the table if they can't make it seamless and easier?!?
 
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#5,267
This is a good idea to have a pre inspection by Tradesy to avoid issues with international orders, however, I do have to note that shop hers was even worse than VC regarding their inspection process and the condition of items that they let pass through. In reality, shop hers only checked for authenticity, not for condition, and while I never received a fake item, I did receive a Chanel mini that had a lot of color transfer and chain tarnish despite the seller saying that there was no color transfer or chain tarnish on the listing. I also received a pair of Jimmy Choo heels that were not new as pictured but were well used and worn. Both items passed their inspection. I tried to get them to refund both of the items and they told me that since they were authentic they were not misrepresented.
 
#5,268
I don't disagree that there will always be disagreements but Tradesy is already in the business of reviewing returns for condition and authenticity and make their decisions rightly or wrongly so incorporating this step is simply to pre-empt as much as possible things that could go wrong. with international orders they pre-authenticate and pre-inspect so that hopefully the probability the buyer ends up with a good purchase is higher. domestic or otherwise these are preexisting and known issues they've always had to deal with.
 
#5,269
jmc3007 said:
I don't disagree that there will always be disagreements but Tradesy is already in the business of reviewing returns for condition and authenticity and make their decisions rightly or wrongly so incorporating this step is simply to pre-empt as much as possible things that could go wrong. with international orders they pre-authenticate and pre-inspect so that hopefully the probability the buyer ends up with a good purchase is higher. domestic or otherwise these are preexisting and known issues they've always had to deal with.
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I imagine they would have to put some kind of price restriction on it; only do it for pricier items. It wouldn't be cost effective for cheaper items.
 
#5,270
Ugh, an LV SLG I sold has been sitting at the buyer's post office for a week waiting for her to pick it up. Buyer can't make it over there during the work week, which is understandable. I gently reminded her about it yesterday, and she told me that now she wouldn't be able to pick it up until next Saturday. And she's a Tradesy seller so she should be aware that this is delaying the release of my funds. So frustrating!
 
#5,271
Bellanola said:
Ugh, an LV SLG I sold has been sitting at the buyer's post office for a week waiting for her to pick it up. Buyer can't make it over there during the work week, which is understandable. I gently reminded her about it yesterday, and she told me that now she wouldn't be able to pick it up until next Saturday. And she's a Tradesy seller so she should be aware that this is delaying the release of my funds. So frustrating!
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Usually when I have shipped to a PO Box the buyer picks it up within a few days. Once I emailed Tradesy and they marked it as 'delivered' on the day it was delivered to the Post Office. I don't know if they still do this though. I don't think you should have to wait 2 weeks, that seems too long.
 
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#5,273
Bellanola said:
Ugh, an LV SLG I sold has been sitting at the buyer's post office for a week waiting for her to pick it up. Buyer can't make it over there during the work week, which is understandable. I gently reminded her about it yesterday, and she told me that now she wouldn't be able to pick it up until next Saturday. And she's a Tradesy seller so she should be aware that this is delaying the release of my funds. So frustrating!
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Sorry to hear about that. I hope PO can hold it for her that long, they ship it back after some period (14 days if I'm not mistaken). I have customers not available to receive the package at home all the time, I have to bug them and send reminders to pick it up at PO. I wonder when buyers purchase a pricey item from Nordies or Barneys, it will only be shipped with signature confirmation, why don't they expect the same from Tradesy? it's for their own protection as well.
 
#5,275
GemsBerry said:
Sorry to hear about that. I hope PO can hold it for her that long, they ship it back after some period (14 days if I'm not mistaken). I have customers not available to receive the package at home all the time, I have to bug them and send reminders to pick it up at PO. I wonder when buyers purchase a pricey item from Nordies or Barneys, it will only be shipped with signature confirmation, why don't they expect the same from Tradesy? it's for their own protection as well.
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I have this problem frequently actually, as the buyer! Sometimes I'm able to reschedule the delivery to go to my work, where there's a receptionist that can sign for it. Other times I cannot and/or I have to show an ID so I can't have someone else sign for delivery. I do forensic DNA testing for local law enforcement and sometimes I just cannot get to the post office depending on meetings or labwork or getting called to court to testify (or to court for an outside jurisdiction that's hours away). I cannot explain to you how frustrating it is when I watch a delivery or sign up for text updates in order to try to intercept the delivery at home when the schedule allows, only for me to miss it or my postman to get cranky and not even trying the doorbell to see if I'm home. It's even worse when I do go to the post office, wait in line for an hour, then have to leave before I make it to the counter and return to duty late because the lines are too long to get my package in a lunch hour.

That being said, I actually place my orders to try to force the deliveries on Saturdays or every other Monday (my days off) and when I've gotten into a horrible cycle of not being able to pick it up at the post office for whatever reason, the longest I've taken to get it is a week. I have better luck rescheduling deliveries for better days or to work or to hold for pickup with fedex. Whenever signatures aren't required I have better luck with USPS because they lock it into a community locker and leave the key in my mailbox. UPS and fedex leave them on my doorstep if signature isn't required. I haven't had any stolen (yet) but it sure makes me uneasy.

As a seller I get packages shipped same day either with lab mail or dropping it off at bodega where they do USPS pickups. I wiiiiiiiiiiiiish it could be just as convenient when I'm the buyer! Somehow it seems that the items I want the most are the hardest ones to get. AND whenever I have to go to the post office to get them, I guarantee I'll get another slip the very next day and wish I had waited to just get both at the same time haha!
 
#5,276
tiffCAKE said:
I have this problem frequently actually, as the buyer! Sometimes I'm able to reschedule the delivery to go to my work, where there's a receptionist that can sign for it. Other times I cannot and/or I have to show an ID so I can't have someone else sign for delivery. I do forensic DNA testing for local law enforcement and sometimes I just cannot get to the post office depending on meetings or labwork or getting called to court to testify (or to court for an outside jurisdiction that's hours away). I cannot explain to you how frustrating it is when I watch a delivery or sign up for text updates in order to try to intercept the delivery at home when the schedule allows, only for me to miss it or my postman to get cranky and not even trying the doorbell to see if I'm home. It's even worse when I do go to the post office, wait in line for an hour, then have to leave before I make it to the counter and return to duty late because the lines are too long to get my package in a lunch hour.

That being said, I actually place my orders to try to force the deliveries on Saturdays or every other Monday (my days off) and when I've gotten into a horrible cycle of not being able to pick it up at the post office for whatever reason, the longest I've taken to get it is a week. I have better luck rescheduling deliveries for better days or to work or to hold for pickup with fedex. Whenever signatures aren't required I have better luck with USPS because they lock it into a community locker and leave the key in my mailbox. UPS and fedex leave them on my doorstep if signature isn't required. I haven't had any stolen (yet) but it sure makes me uneasy.

As a seller I get packages shipped same day either with lab mail or dropping it off at bodega where they do USPS pickups. I wiiiiiiiiiiiiish it could be just as convenient when I'm the buyer! Somehow it seems that the items I want the most are the hardest ones to get. AND whenever I have to go to the post office to get them, I guarantee I'll get another slip the very next day and wish I had waited to just get both at the same time haha!
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If you order a lot of packages, can't you get a box at the UPS store or Mailboxes Etc., or something similar? It doesn't cost very much and they will accept packages from all carriers.
 
#5,277
Tradesy edited my photo weirdly again! This time they cut off most of the strap. I took a picture with the strap attached to the bag, laid out in front of the bag. All you can see are the edges of the strap at the sides of the bag. They cropped the photo, even chopping a tiny part of the side of the bag. It's like they were trying to hide the strap. The strap is one of the most interesting features of the bag, and I was hoping to highlight it in my picture, as well show how long it was.
 
#5,278
whateve said:
Tradesy edited my photo weirdly again! This time they cut off most of the strap. I took a picture with the strap attached to the bag, laid out in front of the bag. All you can see are the edges of the strap at the sides of the bag. They cropped the photo, even chopping a tiny part of the side of the bag. It's like they were trying to hide the strap. The strap is one of the most interesting features of the bag, and I was hoping to highlight it in my picture, as well show how long it was.
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If you keep on replacing the odd photo with a original (non-edited version) eventually the system gives up. I have a listing that's been up for 3 months now. Tradesy cleaned it 3-4 times and I kept on replacing it. It hasn't been cleaned since the last time I've changed it.
 
#5,279
ThisVNchick said:
If you keep on replacing the odd photo with a original (non-edited version) eventually the system gives up. I have a listing that's been up for 3 months now. Tradesy cleaned it 3-4 times and I kept on replacing it. It hasn't been cleaned since the last time I've changed it.
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I added the correct photo back to the listing, but I put it second. Hopefully, people will look at the listing if they want to see more. Obviously the people cleaning the photos know nothing about handbags. It is one thing to remove a box or dustbag from the picture, but quite another to remove part of the purse.

I heard that having a cleaned photo helps you in Google shopping. I hope the shopping links work better than the regular Google search because when I've found my own items in a Google search or a Google image search and I click on them, it just takes me to a generic Tradesy page that shows a bunch of listings that are unrelated and aren't mine.
 
#5,280
tiffCAKE said:
I have this problem frequently actually, as the buyer! Sometimes I'm able to reschedule the delivery to go to my work, where there's a receptionist that can sign for it. Other times I cannot and/or I have to show an ID so I can't have someone else sign for delivery. I do forensic DNA testing for local law enforcement and sometimes I just cannot get to the post office depending on meetings or labwork or getting called to court to testify (or to court for an outside jurisdiction that's hours away). I cannot explain to you how frustrating it is when I watch a delivery or sign up for text updates in order to try to intercept the delivery at home when the schedule allows, only for me to miss it or my postman to get cranky and not even trying the doorbell to see if I'm home. It's even worse when I do go to the post office, wait in line for an hour, then have to leave before I make it to the counter and return to duty late because the lines are too long to get my package in a lunch hour.

That being said, I actually place my orders to try to force the deliveries on Saturdays or every other Monday (my days off) and when I've gotten into a horrible cycle of not being able to pick it up at the post office for whatever reason, the longest I've taken to get it is a week. I have better luck rescheduling deliveries for better days or to work or to hold for pickup with fedex. Whenever signatures aren't required I have better luck with USPS because they lock it into a community locker and leave the key in my mailbox. UPS and fedex leave them on my doorstep if signature isn't required. I haven't had any stolen (yet) but it sure makes me uneasy.

As a seller I get packages shipped same day either with lab mail or dropping it off at bodega where they do USPS pickups. I wiiiiiiiiiiiiish it could be just as convenient when I'm the buyer! Somehow it seems that the items I want the most are the hardest ones to get. AND whenever I have to go to the post office to get them, I guarantee I'll get another slip the very next day and wish I had waited to just get both at the same time haha!
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I agree, getting Mail box sounds like a good idea. I live in apt, concierge is good in receiving packages but not so much in handling outgoing orders and returns, they can sit here for 3-5 days, so I have to bring it myself.
 
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