Anyone Ever Buy and/or Sell on Tradesy?

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#3,346
uadjit said:
Is it taking a long time for other people to get their images "cleaned"? I put up some like a week ago and they still haven't been tended to. I wouldn't care except that I read that the items that haven't had the bg removed are lower in the searches than those which have.
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It's very unusual in my case... I posted five items on Saturday all shoes, same brand, same condition but different sizes and two of them were touched up by Monday morning and the remainder havent been touched up at all!! It makes me think that there is no such thing as a "place in line". I have no idea how they decide? I thought maybe it was by price point but i still have a 4,000 bag that I posted three weeks ago that still hasnt been retouched!
 
#3,347
devuska2009 said:
I sold some bags and shipped them using Tradesy's prepaid label and shipped them on Saturday. One of the packages doesn't update tracking information since Saturday. The buyer contacted me because the package should be delivered on Monday. Does anybody have any experience with lost items? How Tradesy handles the lost packages? It says they are insured but how long does it take to receive your money. And it is pretty expensive bag so i am relly worried.
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It's very good that your item has been scanned previously. I had the same thing happen over the weekend and my package had no tracking activity for several days past the due date. Then, it showed up again yesterday with another scan and was delivered! Sometimes you have to be patient - USPS can miss expected delivery dates frequently. Good luck!

PS I don't know anything about how Tradesy handles lost packages, wish I could be of better help there.
 
#3,348
whateve said:
This happened to me. It never got scanned, ever. In your case, I don't think enough time has passed to get too worried yet. Sometimes they don't get scanned until the day they are delivered.

In my case, I contacted Tradesy after about 5 days. I was also in contact with my post office, hoping they would find the package, which they never did. I continued to keep in contact with Tradesy. I also contacted my buyer several times but she never responded. Tradesy sent her a message asking if she had received the package and she said no. After 10 days, they refunded her money and cancelled the sale. I had to file out a form swearing that I had sent the package, and they released my money to me.

Ever since, I haven't made any sales. I don't know if that is a coincidence.
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i came to this thread about to ask for help about how tradesy handle lost packages and coincidentally this was in discussion. The last sale i made was suppose to be delivered today but i think USPS did not scan the last step bc tracking said it's out for delivery today. I contact the buyer and no response. If it was an eBay transaction i wouldn't of ask and waited till the buyer contact me but tradesy doesn't pay out until it showed delivery. My item is pretty pricey, is tradesy label fully insured? i emailed tradesy just now and waiting for them to respond.
 
#3,349
onmymind24seven said:
i came to this thread about to ask for help about how tradesy handle lost packages and coincidentally this was in discussion. The last sale i made was suppose to be delivered today but i think USPS did not scan the last step bc tracking said it's out for delivery today. I contact the buyer and no response. If it was an eBay transaction i wouldn't of ask and waited till the buyer contact me but tradesy doesn't pay out until it showed delivery. My item is pretty pricey, is tradesy label fully insured? i emailed tradesy just now and waiting for them to respond.
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It is fully insured. If the package is lost, reach out to Tradesy and tell them do contact USPS about the situation. Since it is their label, they need to take care of the situation, but you'll still to nudge them on otherwise they would probably drag their feet about it. I think the wait time for a lost package is 2 weeks from the date that it was scanned in. USPS won't even allow you to open a claim until then. So the worst case scenario would be having to wait 2-3 weeks to get paid out while Tradesy waits on USPS to do a thorough investigation on their end about the missing package.
 
#3,350
ThisVNchick said:
It is fully insured. If the package is lost, reach out to Tradesy and tell them do contact USPS about the situation. Since it is their label, they need to take care of the situation, but you'll still to nudge them on otherwise they would probably drag their feet about it. I think the wait time for a lost package is 2 weeks from the date that it was scanned in. USPS won't even allow you to open a claim until then. So the worst case scenario would be having to wait 2-3 weeks to get paid out while Tradesy waits on USPS to do a thorough investigation on their end about the missing package.
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Thank you VN, that's reassuring to hear. Hopefully, i don't have to jump through hoops to get all this sort out but at least I know it's insured.
 
#3,351
AtiaOfTheJulii said:
It's very unusual in my case... I posted five items on Saturday all shoes, same brand, same condition but different sizes and two of them were touched up by Monday morning and the remainder havent been touched up at all!! It makes me think that there is no such thing as a "place in line". I have no idea how they decide? I thought maybe it was by price point but i still have a 4,000 bag that I posted three weeks ago that still hasnt been retouched!
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Contact them, it should not take them that long. I think it took about one week for them to touch up my picture. Once I was concerned, I emailed them and found out they were working as fast as they could. The same day I voiced my concern my picture was touched up. The funny thing my bag sold just right before they gave my picture a white background.
 
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#3,352
devuska2009 said:
I sold some bags and shipped them using Tradesy's prepaid label and shipped them on Saturday. One of the packages doesn't update tracking information since Saturday. The buyer contacted me because the package should be delivered on Monday. Does anybody have any experience with lost items? How Tradesy handles the lost packages? It says they are insured but how long does it take to receive your money. And it is pretty expensive bag so i am relly worried.
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Whenever I experience a delay due to no tracking or incorrect routing, I always fill out the form online for Where's My Package at USPS under contact tab for email inquiry, while I can't say with any kind of uncertainty, or maybe it's my good luck charm but usually by the next day there's tracking showing up. It could be that USPS system generates an exception query based in tracking info from my email and triggers a chain reaction. I do think that post office managers get daily status reports and they try to work through problems, maybe they don't have to do much and it's all computer generated meaning package was physically scanned but not visible online until something else pulls it to the surface so to speak. I have had USPS online personnel following up once or twice to say there's now movement or its on its way to such and such post office.

Given I've spent over 2K on shipping this past year USPS is surprisingly effective the majority of the time. Or what I experience is nothing but a series of coincidences though I'd highly recommend using online contact form and give it a shot.
 
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#3,354
jmc3007 said:
It's true now that shipping is separated from list price on the app. They updated platform overnight. but desktop version doesn't show the breakdown.... yet.
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I don't use the app. Do buyers still have free return shipping? Do they get the initial shipping refunded if they make a return, or just a refund of the cost of the item they bought?
 
#3,355
EGBDF said:
I don't use the app. Do buyers still have free return shipping? Do they get the initial shipping refunded if they make a return, or just a refund of the cost of the item they bought?
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Buyers still get free shipping for returns at Tradesy's expense. I assume it depends on the cause of return, if buyer simply changes mind they may just get back cost of item but not shipping as credit, but if return is due to authenticity or misrepresentation then cost plus shipping. I've gotten refunds for fake items and they were for the entire amount
 
#3,358
onmymind24seven said:
i came to this thread about to ask for help about how tradesy handle lost packages and coincidentally this was in discussion. The last sale i made was suppose to be delivered today but i think USPS did not scan the last step bc tracking said it's out for delivery today. I contact the buyer and no response. If it was an eBay transaction i wouldn't of ask and waited till the buyer contact me but tradesy doesn't pay out until it showed delivery. My item is pretty pricey, is tradesy label fully insured? i emailed tradesy just now and waiting for them to respond.
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Hi, I lost a package twice, the first one was actually delivered but the buyer said she didn't receive package although it's saying "delivered", it was over $500 worth of bag, my mistake was I didn't do signature confirmation, I used my own postage, I think the buyer took advantage of that, big headache, but tradesy has been helpful, they actually issue my funds, and took care of the buyer too, but I learned a big lesson. Tradesy label is fully insured that's why it's expensive. They will take care of you.
 
#3,359
Butterflyweed said:
Hi, I lost a package twice, the first one was actually delivered but the buyer said she didn't receive package although it's saying "delivered", it was over $500 worth of bag, my mistake was I didn't do signature confirmation, I used my own postage, I think the buyer took advantage of that, big headache, but tradesy has been helpful, they actually issue my funds, and took care of the buyer too, but I learned a big lesson. Tradesy label is fully insured that's why it's expensive. They will take care of you.
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Thank you Buffterfly. that's good to know. Actually the Tradesy label is a lot cheaper than what I would of spend shipping the package myself since its only $8.50. Thats why I was wondering if it was fully insured. Hopefully, my package is not updated bc USPS haven't caught up on their generated scan.
 
#3,360
onmymind24seven said:
Thank you Buffterfly. that's good to know. Actually the Tradesy label is a lot cheaper than what I would of spend shipping the package myself since its only $8.50. Thats why I was wondering if it was fully insured. Hopefully, my package is not updated bc USPS haven't caught up on their generated scan.
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Hi, they usually charge more than that for expensive items, unless they change their shipping policy, I don't know. I never use their shipping because it's too high. It's cheaper if I do it myself even with insurance. You might want to check with their CS. USPS tracking takes awhile to be updated, I'm sure it will show up:)
 
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