I swear I had a feeling this was going to happen sooner than later. I noticed the integrity of the underside of the handles to be a problem when I purchased this bag so I returned it and was offered to exchange it for another one from JAX. No biggie. I swear I have had this bag for less than two months and the handles are peeling in an area where there isn't any contact with something else to cause the peeling.
While I do love this bag I am calling customer service to see what they can do as I don't live near a full price store right now. Had to drive to another state to return the bag and order a new one from JAX. I doubt this can be fixed and moisturizer will not do anything in this case if the actual leather is missing. Is it safe to say they will send the bag in anyway and probably keep it and offer me the 40% letter?
Since Coach's quality is leaving less to be desired in my mind at this point I don't want anymore of their bags. That is why I love my older bags because none of them had this issue. Such a shame as I really do love this bag but I don't want to deal with peeling handles again.
While I do love this bag I am calling customer service to see what they can do as I don't live near a full price store right now. Had to drive to another state to return the bag and order a new one from JAX. I doubt this can be fixed and moisturizer will not do anything in this case if the actual leather is missing. Is it safe to say they will send the bag in anyway and probably keep it and offer me the 40% letter?
Since Coach's quality is leaving less to be desired in my mind at this point I don't want anymore of their bags. That is why I love my older bags because none of them had this issue. Such a shame as I really do love this bag but I don't want to deal with peeling handles again.